Nina Organic Nail & Spa

+1 410-552-9576

1716 Liberty Rd # 6, Sykesville, MD 21784 United States of America

Open Today: -

Nina Organic Nail & Spa Info

1716 Liberty Rd # 6, Sykesville, MD 21784 United States of America
+1 410-552-9576
[email protected]

Amenities

From the business

Identifies as women-owned

Health & safety

Mask required
Staff wear masks
Staff get temperature checks

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Gender-neutral restroom
Restroom

Planning

Appointments recommended

Payments

Checks
Debit cards

Best PlaceJuice Reviews

Today I visited Nina's for the first time, I had a wonderful experience. They were friendly, professional and my nails turned out absolutley beautiful. I had the French ombre dip done today and a spa pedicure. I will definitely be coming back again in 3 weeks!

Nina is absolutely amazing! Not only is the work impeccable the customer service is tops! She is so friendly and helpful with every question I had. We also brought 5, 9 year old girls for manicures on a Saturday with an appointment but she had us in and out! She was so sweet and patient with each of them while they picked colors and designs! This salon is absolutely the BEST! I will refer everyone here!

I’ve been to so many places in the area and Nina’s was at the top. First time visiting today and it was amazing. Beautiful nail salon and so CLEAN!!! Tons and tons of colors to choose from. Nina did a perfect job on my dip powder manicure and was able to add some beautiful sparkle to make the color custom. Can’t wait to go back.

I got a manicure/pedicure here for my wedding day, and while my nails turned out wonderful I will not be coming back to this salon.

Everything went great, they did exactly what I asked for (classic french manicure & matching toes) and I felt pampered. My issue is when I was checking out - They rang my card for the total, and when I asked if I could put tip on the card (since it wasn't indicated on the POS tablet or my receipt) they said they couldn't put tips on card. I said that I was sorry, I don't carry cash. (This is the first time I've ever encountered a service place like this that didn't allow tips to be put on a card.) At this point I was ushered to an ATM they conveniently had in the salon and told I HAD to take out cash for a tip. I told them I didn't want to pay the service charge, which I was then told "It's only like $2." Not wanting to make a scene, I went ahead and pulled out cash, paying $3 service charge and $3 fee from my bank for a total of $6 so that I could tip them.

Honestly this tells me that they simply don't want to pay credit card fees and/or tax for tips received, and expect the customer to pay the fees instead. For this reason I will not be returning to this salon as I was treated very poorly on my way out.

Very nice organized spa. The owners are very accommodating and goes out of her way to schedule appointments without a lot of overlap. The nail technicians are friendly and do not try to push you to get extra services. Nina is always pleasant. Shout out to Kate and Amy.

Always great personalized service. My husband, his son & his wife go here. Nina is great. My nails always look great and last long time. Posted by Bernard’s wife :-)

I went to Nina's for the first time on Sunday. Katie did my classic pedicure and she was outstanding. She is an expert in massage. My feet felt amazing! I highly recommend Katie, you won't be disappointed!

Amazing experience from beginning to end!! The spa is elegant and warm. The staff…friendly, talented and accommodating.

The owner Nina… knowledge, professional and genuine! So grateful for this experience…my new spa home..thank you!!!

Quick Facts About Nina Organic Nail & Spa

Strengths of Nina Organic Nail & Spa:

1. High-Quality Work: Multiple customers praised the impeccable work done at Nina's salon. Whether it was a French ombre dip or a classic manicure, customers were satisfied with the outcome and the attention to detail.

2. Excellent Customer Service: Many customers mentioned the friendly and helpful nature of Nina and her staff. They were patient in answering questions, accommodating with appointments, and genuinely concerned about customer satisfaction.

3. Clean and Beautiful Salon: Customers remarked on the cleanliness and aesthetic appeal of Nina's salon. Maintaining a clean environment is crucial in a spa setting, and Nina's salon seems to meet the highest standards in this regard.

4. Wide Variety of Colors: The extensive range of colors available at Nina's salon impressed many customers. Having a wide selection allows customers to find the perfect shade that suits their preferences.

5. Skilled Technicians: There were specific mentions of Kate, Amy, and Katie, indicating the presence of skilled and talented nail technicians at Nina's. Their expertise contributed to the overall positive experience for customers.

Weaknesses of Nina Organic Nail & Spa:

1. Inflexible Payment Options: A customer mentioned a negative experience during checkout when she requested to add a tip to her card payment. The inability to accommodate this request left her feeling frustrated and inconvenienced. This lack of flexibility in payment options is a weakness that may deter customers.

2. Poor Treatment During Checkout: The same customer also expressed dissatisfaction with the treatment she received while checking out. She felt pressured to use an onsite ATM to withdraw cash for a tip, which incurred additional fees. This incident left her with a negative impression of the salon and swayed her decision to return in the future.

3. Lack of Transparency in Fees: The customer's complaint about the service charge and the lack of transparency regarding fees for using the ATM raises concerns about the salon's pricing practices. Customers appreciate transparency when it comes to fees, and not providing clear information can result in a negative experience.

4. Limited Availability for Tip Payment: Another weakness mentioned was the inability to put tips on a card. This could inconvenience customers who don't carry cash, leading to an unsatisfactory end to an otherwise positive salon experience.

Overall, Nina Organic Nail & Spa has several strengths that contribute to its positive reputation, such as high-quality work, excellent customer service, and a clean and beautiful salon. However, there are areas that need improvement, namely, the inflexible payment options and the poor treatment during checkout. Addressing these weaknesses can further enhance the overall customer experience and lead to increased customer loyalty.