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Moonlight Info

Best PlaceJuice Reviews

Hands down- the best ice cream in Manchester. There's lots of flavours to choose from. Staff is very polite and lovely.

There was a misunderstanding regarding our order (only because we didn't know what to expect) but there was no faulty with it whatsoever. One of the personnel came to our table to ask if everything's ok with our order and if it's not he'll be happy to give us something else with no charge.

We said there's no need for that, the ice cream was amazing and we're happy with the order, there's nothing wrong with it. However, 15 minutes later there is the same gentleman approaching our table with waffles with Nutella (2portions) and bananas and ice creams AND a smoke bomb. Me and my brother were absolutely shocked as we haven't complained nor we thought that order was not good.

The gentleman said he likes to make his costumers happy and that this was his gesture of appreciation.

This is the first time something like that happened to me and it truly left me speechless.

This is a true meaning of going above and beyond for a costumers.

I want to say thank you once again for the hospitality and for this beautiful gesture.

I'll come back with my family and I definitely recommend this place to anyone that likes the ice cream as much as I do.

OPEN Reviews (44)

Amenities

Service options

Delivery
Takeaway
Dine-in

Quick Facts About Moonlight

Moonlight Place, a dessert shop in Manchester, has received a mix of positive and negative feedback from its customers. In analyzing these comments, we can identify the strengths and weaknesses of the establishment.

One of the major strengths that repeatedly comes up in the comments is the quality of the ice cream. Customers have described it as the best in Manchester and have praised the diverse range of flavors available. This indicates that Moonlight Place excels in creating delicious and varied ice cream options, which is a key factor in attracting and satisfying customers.

Another strength highlighted in the comments is the friendly and polite staff. Customers have appreciated their hospitality and the fact that they go above and beyond to ensure customer satisfaction. This positive interaction with the staff contributes to a pleasant dining experience and encourages customers to return.

The gesture of appreciation from one of the personnel, who brought additional food and a smoke bomb to the table, left customers speechless and impressed. This act exemplifies Moonlight Place's commitment to going above and beyond for their customers and creating a memorable experience.

The beautiful decorations and stylish atmosphere of Moonlight Place are also mentioned as positives. Customers enjoy the aesthetically pleasing ambiance and find the seating comfortable. The decor adds to the overall experience and contributes to a positive impression of the establishment.

However, there are also weaknesses mentioned by customers that need to be addressed. One recurring issue is the lack of organization and efficiency in the ordering process. Customers have reported confusion and frustration with the system, leading to longer waiting times and mistakes in their orders. This lack of organization detracts from the overall customer experience and needs to be addressed to improve customer satisfaction.

Some customers have also expressed disappointment with the taste and quality of certain desserts. Rubbery and chewy crepes, tasteless ice cream, and hard baklava were mentioned as examples of subpar items. Consistency in the quality of food is crucial for maintaining customer satisfaction, and Moonlight Place should address these concerns and ensure the highest quality in all of their offerings.

Another weakness mentioned is the shrinking portion sizes, despite the relatively high prices. Customers expect value for their money and may feel dissatisfied when they perceive a decrease in portion sizes without a corresponding decrease in prices. This issue may lead customers to explore other dessert options in Manchester that offer better value.

In addition to these weaknesses, the lack of response and engagement from the owners in addressing customer complaints is mentioned. This lack of communication can give the impression that the establishment is not interested in resolving customer concerns and can contribute to negative reviews and loss of customers. Moonlight Place should prioritize responding and engaging with customer feedback to show that they value their customers' opinions and are willing to address any issues that arise.

Overall, Moonlight Place has strengths in its delicious ice cream, friendly staff, and appealing atmosphere. However, it also faces weaknesses in its organization, consistency in taste and quality, portion sizes, and lack of response to customer complaints. By addressing these weaknesses, Moonlight Place can improve the overall customer experience and maintain its reputation as a go-to dessert shop in Manchester.