New Vision Spa and Salon

+1 919-435-0920

1318 S Main St #140, Wake Forest, NC 27587 United States of America

Open Today: -

New Vision Spa and Salon Info

1318 S Main St #140, Wake Forest, NC 27587 United States of America
+1 919-435-0920
[email protected]
+1 919-435-0920
+1 919-435-0920

Best PlaceJuice Reviews

I was introduced to this place by my friend Lynda and I will never go to another place. They were so nice and awesome. It’s not your typical nail salon. They care and so fun and funny! You can be you and it’s just a great atmosphere and my nails lasted through all my crazy lifestyle as a nurse and a mom!

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About New Vision Spa and Salon

New Vision Spa and Salon has both strengths and weaknesses based on the comments provided. Here is a detailed analysis:

Strengths:

1. Friendly and Fun Atmosphere: One customer mentioned that the staff at New Vision Spa and Salon were friendly and created a great atmosphere. The employees were described as caring, fun, and funny. This aspect can contribute to a positive experience for customers and create a sense of comfort.

2. Long-lasting Nails: Another customer mentioned that their nails lasted through their hectic lifestyle as a nurse and a mom. This implies that the salon provides quality products and services that can withstand challenging conditions, indicating a high level of durability.

3. Excellent Customer Service: Many customers praised the customer service at New Vision Spa and Salon. They appreciated the staff for being accommodating and attentive to their needs. Good customer service can enhance the overall experience and build customer loyalty.

4. Skilled Nail Technicians: Some customers specifically mentioned that they had great experiences with particular nail technicians. These technicians were praised for their ability to understand the customers' requests and deliver desired results.

5. Affordable Prices: One customer mentioned that the prices at New Vision Spa and Salon were amazing. Affordable prices can attract customers, especially those who are budget-conscious or seeking value for money.

Weaknesses:

1. Poor Service and Waiting Times: One customer expressed dissatisfaction with the service at New Vision Spa and Salon. They mentioned waiting for a long time before receiving assistance and having to wait longer than expected during their appointment. This indicates poor time management on the part of the salon staff.

2. Inconsistent Nail Quality: Another customer expressed disappointment with the quality of their nails. They mentioned multiple issues such as acrylic going onto the finger, untrimmed cuticles, and nails not flush with the skin. Inconsistent nail quality can diminish customer satisfaction and loyalty.

3. Lack of COVID-19 Safety Measures: One customer expressed concern about the co-owner and a hairdresser not wearing masks, despite it being mandatory. This lack of adherence to safety measures during the COVID-19 pandemic can negatively impact the salon's reputation and customer trust.

4. Unprofessional Atmosphere: Some customers mentioned feeling unwelcome and ignored by the staff unless they knew the owners personally. Additionally, one customer witnessed a staff member drinking wine on the job. These factors contribute to an unprofessional atmosphere, which can result in customers seeking services elsewhere.

5. Complaints About Other Customers: One customer observed salon staff complaining about other customers who were unhappy with their nails. This indicates a lack of professionalism and discretion. Customer complaints should be handled privately and without negative comments about other customers.

In conclusion, New Vision Spa and Salon has several strengths, including a friendly atmosphere, long-lasting nails, excellent customer service, skilled nail technicians, and affordable prices. However, some weaknesses include poor service and waiting times, inconsistent nail quality, a lack of COVID-19 safety measures, an unprofessional atmosphere, and complaints about other customers. It is important for the salon to address these weaknesses to ensure customer satisfaction and retain clients.