New Pak Yee Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible seating
Offerings
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Coffee
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Kids' menu
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Late-night food
Dining options
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Lunch
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Dinner
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Dessert
Amenities
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Good for kids
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High chairs
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Best PlaceJuice Reviews
Love the banter and love the service. Always a warm welcome when I go in and the food is delicious be it sitting in or taking away.
We dine there often and get delicious hot food and cheery banter from Anna, Mum and waiters
Chicken curry and chips with pancake roll, after waiting 1 hour 20 minutes and after a telephone call to be assured it was just getting wrapped up it came cold. Chips had to be reheated along with curry but not the pancake roll strange! A waste of money and very disappointed.
Great place , quality food , very welcoming staff .
Waited ages then got someone else's order delivered. Was told they would send out the correct order and we would swap.
Nothing turned up for nearly another hour. I called again to ask if it was on the way and was told yes, it was out for delivery.
Then they called and told us again that the order was out for delivery but they would refund us given we had waited hours.
Well that was over an hour ago and still nothing. Will never order from again.
They are literally 5 mins drive from our house... ridiculous!
Was in today for a meal, staff was very rude except the young girl with blonde hair. Food isn’t as expected, very poor quality was then given chicken leg with a curry and the chicken was all black, Mrs tang was very rude when questioned and said that it’s chicken leg and perfect then walked about the shop complaining about us to another lady sitting at the till drawing us dirty looks. I have never experienced such poor food or service in all my life, I will never be back again. Avoid like the plague.
Took 2 hours from ordering to delivery just a mile up the road. Food arrived missing chips and stone cold. Called the restaurant to be told theres nothing they can do, no driver and 'I dont have your money from Just Eat yet'. Then suddenly the driver was there. Then the kitchen was closed. Attitude of the owner is vile and abusive, no wonder the place has gone downhill. And so is the food, totally inedible. Will be taking this further with just eat to make sure they dont get a penny of what we paid. Horrible place, avoid at all costs. Much better places to eat in Wishaw and I'll make sure I tell everyone I know exactly how bad it is.
Food was terrible and arrived cold
Ordered salt and pepper chicken contained very little chicken and way to much salt also ordered
A sweet and sour Cantonese style also this was caked with salt.
Paid for a portion of prawn crackers there must have been only about 10 in the bag .
First bad review I have wrote in a long time will not be using again
Bowfing
Quick Facts About New Pak Yee
New Pak Yee place has received a range of comments, both positive and negative, highlighting their strengths and weaknesses.
Starting with the strengths, several customers mentioned the banter and warm service they received at the restaurant. They appreciated the friendly and welcoming staff, particularly mentioning Anna and the owner's daughter with blonde hair. The atmosphere of the place seems to be positive and inviting. Additionally, the food itself was praised by many as being delicious and of good quality. Customers mentioned enjoying hot and tasty meals both when they dined in and when they ordered takeout.
Furthermore, New Pak Yee place seems to have a loyal customer base, with some individuals mentioning that they dine there frequently. This suggests that there are regular customers who enjoy the restaurant's offerings and continue to support the business.
However, the restaurant does have some significant weaknesses as well. One customer mentioned experiencing a long wait time, waiting for over one hour and twenty minutes for their delivery to arrive. This is a significant inconvenience for customers, especially considering the order arrived cold and incomplete. The fact that the pancake roll was not reheated along with the rest of the food suggests a lack of attention to detail in the kitchen.
Another customer had a similar experience, waiting for their order to be delivered and receiving someone else's order instead. They were promised a correct order in exchange but ended up waiting for an additional hour, with no order arriving. This shows a lack of efficiency and organization in the restaurant's delivery service. The customer expressed frustration and disappointment in the form of a negative review and mentioned that they will never order from the restaurant again.
In another negative comment, a customer mentioned poor service and rude staff members. They specifically mentioned Mrs. Tang as being rude and unprofessional when questioned about the quality of their food. This is a significant weakness as good customer service is crucial for any restaurant. The customer expressed an overall poor experience and stated that they will not return to the restaurant in the future.
Another issue that arose was the quality of the food itself. Customers mentioned receiving cold food, and one person even referred to it as inedible. Multiple complaints were made about excessive salt in the dishes, with one customer stating that the salt and pepper chicken contained very little chicken and an overwhelming amount of salt. Another complaint was about the portion size of the prawn crackers, with the customer feeling that they received a very small amount for the price paid. The poor quality and taste of the food is a significant weakness for the restaurant, as it is the core offering of the establishment.
Overall, New Pak Yee place has strengths in terms of their friendly service, warm atmosphere, and delicious food. However, they face weaknesses in areas such as long wait times, cold and incomplete deliveries, rude staff members, and poor quality food. These weaknesses can significantly impact the dining experience and customer satisfaction. It is important for the restaurant to address these issues in order to improve and retain a loyal customer base.
Today
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