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Nailhaus

+1 618-692-6787
1003 Century Dr, Edwardsville, IL 62025 United States of America
Open Today: 09:30 AM - 08:00 PM

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Best PlaceJuice Reviews

I love this salon! Even the basic pedicure is great and the young woman who did my acrylics did sooo amazing! She referenced my inspiration picture and she made my nails look so beautiful and just how I wanted them. Best pricing in the area too! 10/10
Ann did a phenomenal job with her pedicure. She made me feel so good and went above and beyond to do so. I grabbed some lotion off of my legs to rub it into my hands, and she decided to give my hands and arms a massage too! Wow. This place is far superior to a local salon I have frequented a lot in the past…DK’s. Never going back there again. This is only my second time here but I feel like I’ve been treated amazing both times and the prices are on point. I legitimately feel like my hard earned money is well spent here, thank you!
Unfortunately didn't get to try any of their services. The website stated they closed at 7:30 And I arrived an hour and 10 minutes before closing and were told that I would need to come back tomorrow That their nail Tech was gone. Even though there Were 4 workers standing around staring at us when we came in. We won't be going back tomorrow
My wife used to come in there all the time and she went in a couple days ago and Tina the nail person said and I quote "you need to go on a diet everytime I see you you gotten bigger you don't no more food" the body shaming coming from this salon is disgusting I am not going to let me wife get talked to like that. If you go here you are supporting this body shaming. CONGRATULATIONS you just lost a customer.
I have gone to Nailhaus multiple times because I love the quality of work here. You can expect to wait a little longer than other places, but it's 100% worth it because I always leave happy with the quality of my manicures and pedicures and the prices are great. They take their time and make sure they do quality work. I trusted them to do my nails for my wedding and they did not disappoint. I got a lot of compliments on them!
i was just here and the girl that did my nails did not know what she was doing at all 2 of my nails are very crooked and my thumb has so many coats of polish to the point it’s clumpy this is what i asked for and that is what i got she also filed my FINGER to the point it was bleeding. I would not recommend this place at all nor will i ever go back.
Lisa is great. But, they often take Walk ins over appointments which is unfair and not good business.
I usually enjoy my time at nailhaus, i LOVE Tina!! But lately it feels like they’re just in a rush to take as many customers as possible. I know it’s a business at the end of the day, it making someone feel like you didn’t take time to make their nails look cute because you want to hurry up and get to the next customer makes me sad :( i used to love my nails every time i left, these days i can’t say i do. My gel polish started peeling off my acrylics as soon as i left. ????

Quick Facts About Nailhaus

Nailhaus Place is a salon that offers various nail services, including pedicures and acrylics. Based on the comments provided, there are several strengths and weaknesses that can be identified.
One major strength of Nailhaus Place is the quality of their work. Many customers express their satisfaction with the results they receive. The first comment praises the salon for doing an amazing job with acrylic nails, referencing the inspiration picture and delivering the desired look. The second comment also mentions the phenomenal job done with a pedicure, highlighting the attention to detail and the overall satisfaction. This suggests that the salon has skilled technicians who can fulfill their clients' requests and deliver excellent outcomes.
Another strength mentioned by customers is the reasonable pricing of Nailhaus Place. The first comment specifically notes that it offers the best pricing in the area. Pricing is an important factor for customers when choosing a salon, and receiving good value for money contributes to overall customer satisfaction. This could attract more customers who are looking for quality services at affordable prices.
Additionally, the comment praises the exceptional customer service provided at Nailhaus Place. The second comment mentions feeling treated amazingly both times and feeling like their hard-earned money is well spent. This indicates that the staff at Nailhaus Place is attentive, friendly, and goes above and beyond to ensure a positive customer experience. The inclusion of a massage during a pedicure further highlights the customer-oriented approach of the salon.
However, Nailhaus Place has some weaknesses that should be addressed. One weakness is the issue of inconsistent service quality. The sixth comment states that a particular visit resulted in crooked nails, clumpy polish, and even a bleeding finger due to excessive filing. Inconsistency in service quality can lead to dissatisfaction among customers and impact the reputation of the salon. Nailhaus Place should ensure that all technicians are well-trained and regularly monitored to maintain consistent quality.
Another weakness highlighted by some customers is the issue of wait times and appointment management. The fourth comment mentions arriving before closing time but being turned away due to the nail technician leaving early. This suggests a lack of communication within the salon and poor appointment scheduling. Additionally, the seventh comment mentions the salon often prioritizing walk-ins over appointments, which can be perceived as unfair and unprofessional. Nailhaus Place should improve their appointment management system to provide a better experience for their clients and avoid disappointments.
Lastly, there are concerns about the rushed nature of the service provided. The eighth comment expresses disappointment with the salon's recent approach of rushing through appointments to accommodate more customers. This can lead to lower-quality results and a decreased level of customer satisfaction. It is important for Nailhaus Place to strike a balance between accommodating a reasonable number of customers and ensuring that each client receives the attention and care they deserve.
In conclusion, Nailhaus Place has several strengths, including their high-quality work, reasonable pricing, and overall positive customer service. However, weaknesses can be identified in terms of inconsistent service quality, appointment management, and rushing through appointments. By addressing these weaknesses, Nailhaus Place can further enhance the customer experience and solidify its reputation as a top-notch salon.


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Today

Opening Hours

Monday 09:30 AM - 08:00 PM
Tuesday 09:30 AM - 08:00 PM
Wednesday 09:30 AM - 08:00 PM
Thursday 09:30 AM - 08:00 PM
Friday 09:30 AM - 08:00 PM
Saturday 09:00 AM - 07:30 PM
Sunday 11:00 AM - 05:00 PM

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