Nail Studio & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I do not recommend this place! I arrived after I called and was told to come in as a walk in since they were not busy. I received a panicure and pedicure. The dip powder is not clean, and I got a fungus in my finger because of their services. This place needs an updated inspection ASAP! Two of my nails look like this. The owner or manager was so disrespectful and micromanage his employees the entire time. There was a lady working on my pedicure and she did a horrible job. I asked her if she knew how to put an overlay on before beginning she said yes. When I saw how bad of a job she was doing I asked if I can get someone else and she gets upset and starts to talk loudly to me in a language I couldn’t understand. She commented the entire time as I was getting my pedicure completed by a different employee. I had to tolerate a rude employee at a business as I was paying for a service. It was disgusting and I should have left. I only stayed because I needed a pedicure because I was going to an event that night. Rude employees, rude management, and unclean products. A waste of my time and a major health risk since I gained a nail fungus. I will never return again.
The nail tech was really kind. The pedicure was fine, however, the gel manicure was not good at all. It’s lumpy, squishy, and cracking. She painted the edge of my finger so part of the paint is lifting. Atmosphere was fine and they’re open on Sunday..
Just moved to Montgomery and was looking for a nail salon, came across this salon and was hesitant at first due to lack of reviews but I’m so happy I gave it a shot. I was taken care of by Kenny. He was very kind, very quick and efficient and his work is amazing! I will definitely be back and referring others here!
Vinny does magnificent work on my nails and Jenny did my pedicure so good I slept for 4 hours when I got home!!! An absolute AMAZING experience!!
UPDATE: Vincent did an amazing job yesterday! He is very thorough and friendly!
This was a great nail experience. The place was pretty busy, but i was in a chair within moments of me arriving. My nails were done rather quickly, too. The place is clean and the staff is really friendly. This is my new permanent nail salon.
I arrived exactly at 9am at opening & 3 nail techs were in working. There were 2 ladies in front of me which they greeted, asked what service they needed, and sat for service immediately. They didn’t greet me, ask what service i needed or anything. I just stood there. I decided to sit down & wait. A 4th woman came in ( after me ) & they greeted her and sat her down immediately. I guess she had an appointment. While i was still sitting a 5th woman came in ( after me ), they greeted her, ask her what service she need, & gave her a wait time. So at this point i felt disrespected because out of all 5 customers came in they greeted only 4 & skipped me. I decided to speak up & she gave me a wait time. I just felt so disrespected & looked over i decided to leave & go to another nail salon.
WORST experience ever in my history of nail salon visits. I had a scheduled nail appointment for 6:00pm. Arrived exactly at 6:00 only to find the nail manicurist had already left for the day. The receptionist asked another manicurist to complete the job so I sat at waited. The manicurist that the receptionist had asked to do my nails ended up storming out of the nail salon because the previous customer upset him due to complaints about her polish appearing lumpy. I literally sat and waited for 1 hour and 30 mins waiting to be serviced. Eventually, I got fed up and told the receptionist , " this is ridiculous, I've waited long enough" and walked out being certain I never stepped foot in that salon again!!! Save your coins people for BETTER service!!!!!
Imma just say my nails were completely butchered by the salon I was at before coming to this location and the staff was so diligent and kind in finding someone who was able to fix the mess that was previously placed on my hand (by a different location)
Quick Facts About Nail Studio & Spa
Strengths:
1. Friendly and Efficient Staff: Several comments mention the kind and friendly nature of the staff at Nail Studio & Spa. This is a positive attribute as it creates a welcoming atmosphere for customers.
2. Talented Nail Technicians: Many customers express satisfaction with the work done by specific nail technicians at the salon. The positive reviews highlight the skill and expertise of these technicians, which is likely to attract more customers.
3. Quick Service: Some customers mention that they were seated promptly upon arrival and that their nails were done quickly. Fast service is a strength as it allows the salon to accommodate more customers and potentially increase revenue.
4. Cleanliness: One comment mentions that the salon is clean. This is an important aspect for customers as it ensures a hygienic environment and significantly reduces the risk of infections.
5. Open on Sundays: A reviewer mentions that the salon is open on Sundays. This is advantageous as it allows customers who are busy during weekdays to visit the salon and avail themselves of the services.
Weaknesses:
1. Unclean Products and Potential Health Risks: One customer experienced a fungal infection due to unclean dip powder and raises concerns about the need for an updated inspection. This is a significant weakness as it poses a health risk to customers and can damage the reputation of the salon.
2. Disrespectful and Rude Employees: Multiple comments mention encounters with rude employees and disrespectful management. This is a significant weakness as it creates a negative customer experience and may discourage potential customers from visiting the salon.
3. Inconsistent Service: One customer mentions receiving a fine pedicure but a subpar gel manicure. Inconsistency in service quality can be a weakness as it indicates a lack of attention to detail and may frustrate customers who expect consistent quality across services.
4. Poor Customer Interaction: One customer shares an experience where they were overlooked and ignored by the staff, making them feel disrespected. This is a weakness as it highlights a lack of customer service skills and may drive potential customers away.
5. No-shows and Long Wait Times: A customer had a scheduled appointment but the manicurist had already left, and another manicurist stormed out due to a previous customer complaint, resulting in a long wait time. This weakness indicates poor management and organizational skills, leading to a negative customer experience.
In conclusion, Nail Studio & Spa has several strengths, such as friendly staff, talented nail technicians, quick service, cleanliness, and Sunday availability. However, the salon also has several weaknesses, including unclean products, disrespectful employees and management, inconsistent service, poor customer interaction, and instances of no-shows and long wait times. Improving on these weaknesses would significantly enhance the overall customer experience and reputation of the salon.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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