Nail's Heaven Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I've been coming here years, and I always come back when I visit my family. However, I just recieved the worst manicure in my life. The manicurist didn't even ask me if she could cut my nails, and then proceeded to file them so short thet my fingers are physically raw from her having to cut my nail bed down to match the nails. She never applied a top coat, and there are streaks in the polish from the lotion that went on after. There is still loose dead skin and nail polish on my nails, and one nail is ALREADY chipped less then 10 minutes later. When finished, she simply walked away without a word. This has been maybe my worst salon experience ever, and I cant wait to take this terrible gel manicure off my hurting hands.
Excellent service every time, Thuy, Vanessa, Fancy Nancy, Tham all are experts. David hes the boss, watching over all the girls, security ???? safe environment. Love you all❤Gabi
WORST NAIL SALON! I asked for simple French nails. They cut me and laughed at me when I was cut!!!! I told them that my fingers hurt and saw were cut, they just laughed and kept going. Wow! Never coming here again!
Staff is rude!!
Best place to get a pedicure in town. ???? Nails done to perfection. This place is always packed so I would suggest getting an appointment, because you will have to wait. But it's worth the time and the cost. I love this place.????
Everything’s okay. I do wish they would pay more attention to the side of the nails. As when they polish it doesn’t cover the entire nail like in the pics.
After my nails for filed and buffed most nail techs have me wash my nails/hands with or without soap, but the lady who did my nails this day didn’t have me wash my hands/nails at all. I wanted short ballerina nails and when I asked her to go shorter she kina charged at me and said if you go any shorter it won’t look right, but fine whatever you want is what she said. I told her it’s okay, please just have them short.
Great service. They alway work with me when I want a design.
I went Nancy and she did my nails really well and this has been 2 weeks since my nails been on this is after I am very satisfied with my nails love them my diamonds are still on I highly recommend this place
Kim did my nails on the first visit. See first photo. She was cool until the end when she held chair for me to get up, she started talking gibberish and laughing out loud. I told her what what I thought of her two face.
Then on second visit, I went with owner,Tweedy whom did a mediocre job to on my second visit. Some of my nails were lumpy.
I told her I like them thick and she said they were, only the top half was fine and the nail tip thin.
See last photo.
I think she does an ok job. She's also very nice and friendly.
Quick Facts About Nail's Heaven
Nail's Heaven, based on the comments provided, has both strengths and weaknesses. In order to evaluate these, let's break them down:
Strengths:
1. Excellent service: Many customers praise the salon for its excellent service and expertise. Thuy, Vanessa, Fancy Nancy, and Tham are specifically mentioned as experts in their field.
2. Secure environment: The presence of David, who is described as the boss overseeing the staff, provides a sense of security to customers.
3. Perfection in pedicures: Nail's Heaven is said to be the best place in town to get a pedicure, with nails done to perfection.
Weaknesses:
1. Poor manicure experience: One customer had an extremely negative experience with the manicurist. The nails were filed too short, causing physical pain, the top coat was not applied, the polish had streaks, and there was loose dead skin and chipped polish only minutes after leaving the salon.
2. Rude staff: Multiple comments mention the staff being rude, including laughing at a customer when they got cut and being two-faced.
3. Neglect of nail details: One customer mentioned that the nail technicians do not pay enough attention to the sides of the nails, resulting in the polish not covering the entire nail as shown in the pictures.
4. Limited design options: While some customers mention being able to get designs they want, others feel that the salon could improve in this aspect.
Taking all these strengths and weaknesses into account, Nail's Heaven seems to have mixed reviews. While their service quality and expertise in pedicures are appreciated by many customers, the poor manicure experience and rude staff are significant concerns. Additionally, the neglect of nail details and limited design options indicate areas for improvement.
To address these weaknesses and further enhance their strengths, Nail's Heaven could consider the following measures:
1. Improve staff training: Ensuring that all staff members are skilled, attentive, and courteous is crucial to delivering consistent and high-quality service.
2. Enhance communication: It is important for the manicurists to consult customers before making any changes to their nails, ensuring that they are comfortable with the process and understand what is being done.
3. Consistency in application: The salon should focus on achieving consistent results in polish application, making sure that it covers the entire nail as desired.
4. Expansion of design options: Offering a wider range of design choices or allowing customers to customize their designs can enhance customer satisfaction and attract more clientele.
5. Addressing rudeness: Management should address and rectify any instances of rude behavior from staff members in order to create a more welcoming and pleasant environment for customers.
6. Follow-up and feedback: Encouraging customers to provide feedback after their appointments, and taking the time to address any concerns or issues raised, can help the salon improve and build customer loyalty.
By addressing these areas for improvement and building on their strengths, Nail's Heaven can elevate their overall customer experience and reputation.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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