Luxury Nails Info
Best PlaceJuice Reviews
So amazing! Very clean, and the staff is very thorough. They did a great job clearing an ingrown toenail, while making sure I was comfortable the whole time. My nails and toes look amazing and I absolutely love it. Did the magnetic gel polish to get that bright green accent across ???? will definitely be coming back to this place again!
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Quick Facts About Luxury Nails
Luxury Nails has received both positive and negative comments, which will be analyzed to identify the strengths and weaknesses of the place.
Starting with the strengths, several comments highlight the cleanliness of the salon. One customer mentions that the place is "very clean," indicating that the staff maintains high standards of hygiene. This is crucial for a nail salon as customers are concerned about the cleanliness of the tools and the overall environment.
Another strength is the thoroughness of the staff. A customer mentioned that the staff did a great job of clearing an ingrown toenail while ensuring their comfort. Thoroughness is important as it shows that the staff pays attention to detail and provides quality service.
Efficiency is also a strength mentioned in the comments. A customer stated that they were taken in right away and the technician was fast and efficient. This indicates that Luxury Nails values efficiency and respects customers' time by providing prompt service.
Positive feedback was also given regarding the pedicure service. One customer mentioned that the lady who did their pedicure was super nice and did a great job. This indicates that the salon has skilled technicians who can provide a satisfactory experience.
Furthermore, the manager showed willingness to fix any issues. A customer didn't like the set they got done, but the manager invited them to come in and fix it. This shows that the salon takes customer satisfaction seriously and is willing to rectify any mistakes.
Now, moving on to the weaknesses of Luxury Nails based on the comments, one recurring issue is inattentiveness. Multiple customers expressed dissatisfaction with technicians being preoccupied with their phones instead of focusing on the customers and their nails. Such behavior is unprofessional and can lead to mistakes or a lack of attention to detail.
There were also complaints about incorrect or incomplete services. One customer mentioned that their nails were filed incorrectly, and another customer noted that their nails were not completely polished. These mistakes can lower the overall quality of the service provided and leave customers unsatisfied.
Another weakness apparent in the comments is poor customer service. One customer stated that the staff ignored their complaints and made no effort to rectify the situation. This lack of responsiveness and accountability can be frustrating for customers and may lead to a negative perception of the salon.
There were also complaints about the lack of professionalism and communication. Multiple customers mentioned the salon's failure to take responsibility for its mistakes or incorrect services. Additionally, one customer mentioned that the staff was rude when they tried to address their concerns. These behaviors can greatly affect the overall customer experience and reputation of the salon.
In summary, Luxury Nails has several strengths such as cleanliness, thoroughness, efficiency, and the willingness of the manager to address issues. However, there are clear weaknesses that need to be addressed, including inattentiveness, mistakes or incomplete services, poor customer service, and lack of professionalism. By addressing these weaknesses, Luxury Nails can improve the overall customer experience and enhance their reputation.
Place Pictures
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there