Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
I’ve been here 3 times and EVERY SINGLE time, they have charged me for the upgraded pedicure, despite me making it abundantly clear at the beginning that I only wanted the basic. one of the times the tech told me she would paint a design on my toe for free. she lied. I was charged for it. I just don't feel like they're honest and that they are always scheming to over charge me. It's also really dirty and dingy in there. the last time I went I was sitting in a chair in the back and could see where they "clean" their tools and hands. Not once did I see an employee use soap or disinfectant, just a quick rinse with water. The towels that they use to wipe dead skin and gunk on is shaken on the floor and judging by the floor, doesn't get mopped up frequently. In just praying I don't lose a foot after my last and final pedicure there.
I had an appointment but had to wait 30 minutes before getting a chair for my spa pedicure. The water barely covered my feet and after it went cold I took my feet out. Once my feet air dried, about 30 minutes later, I finally left. Why make an appointment if I have to sit around for over an hour before someone was free to work on me? NEVER AGAIN!
Worst customer service ever. Arrived at my alloted appointment time and no one greeted me. A man walked past me and looked at me and ignored me. I later found out he's a nail technician. All of the nail technicians just stared at me and looked away and ignored me. I stood there for five minutes of awkward silence and even said hello out loud only to be ignored. I ended up just walking out. Never again.
I am so pleased with my nails. I went in after being disappointed with my regular nail salon for some time now. The staff was great and funny. Thank you for making me feel great again. The price was amazing and the quality is even better.
I was there for a simple manicure and fell polish. I asked for a pink cat eye. And the lady picked for me, she said “yellow better for you, it look brighter and nicer” I knew there was no changing her mind on changing to the correct color i had asked for. So I agreed. As soon as I got home my gel polish peeled off. I called to make an appointment and they will do it if I pay again. I will never go back to this place. If I can give a 0 I would.
I paid $62 including tip for a full set and they didn't even last through the weekend without breaking.. literally ONE DAY. Went back Monday morning before work and they were almost 20 minutes late opening the shop.. which made me late too...Had the nail fixed and broke two more before the week was up. Sad and disappointing. I've been getting my nails done for over 16 years at this point and have NEVER experienced this issue. Poor quality work/products will NEVER return. And I will tell everyone I know about my experience.
They do a great job. Helen did An amazing job. She took her time taking of my dip nails and was gentle.
Great nails each time. Nice atmosphere. Staff is overall friendly, quick, efficient.
Quick Facts About Luxury Nails
Luxury Nails Place, as indicated by the comments above, has both strengths and weaknesses. This analysis will provide an in-depth examination of the strengths and weaknesses of the salon.
Starting with the strengths, the first comment mentions that the staff was great and funny, making the customer feel comfortable and positive about their experience. This indicates that some of the staff members have a good attitude and provide pleasant interactions, creating a welcoming atmosphere for customers. Additionally, the comment praises the price, indicating that Luxury Nails Place offers competitive pricing, making their services affordable for customers. Moreover, the mention of great nails each time suggests that the salon has skilled technicians who provide high-quality nail services. It indicates that the overall outcome of the nail services at Luxury Nails Place is satisfactory.
Moving on to the weaknesses of Luxury Nails Place, the comments highlight several concerns. Firstly, the issue of overcharging is mentioned multiple times. Customers have had experiences where they were charged for upgraded services despite explicitly requesting basic services. This indicates a lack of honesty and transparency on the part of the salon, leading to disappointment and distrust among customers. Furthermore, the second comment expresses frustration regarding the long waiting time, even with an appointment. This suggests poor time management and an inability to handle appointments efficiently, resulting in an inconvenience for customers.
Another significant weakness is the lack of hygiene and cleanliness at the salon. One comment mentions that the salon is dirty and dingy, particularly drawing attention to the unclean tools and hands of the employees. This raises serious concerns about the salon's adherence to health and safety standards. Additionally, the mention of towels being shaken on the floor and infrequent mopping indicates poor cleanliness practices, which can potentially lead to infections and health risks for customers.
Furthermore, there are instances of unprofessional and unresponsive customer service. One comment describes being ignored by the nail technicians and experiencing awkward silence while waiting for service. This indicates a lack of professionalism and basic courtesy on the part of the staff, leading to a negative customer experience.
Moreover, there are concerns regarding the lack of skill and expertise displayed by some technicians. One comment mentions that a technician recommended a different color than what was requested and, upon arrival home, the nail polish peeled off. This highlights a lack of attention to detail and a disregard for customer preferences, resulting in a poor outcome for the customer.
Lastly, there are complaints about the poor quality of the services provided. One comment states that the manicure broke within one day, and even after getting it fixed, it continued to break. This suggests that the products used at Luxury Nails Place may be of subpar quality, causing inconvenience and disappointment for customers.
In conclusion, while Luxury Nails Place has some strengths such as friendly staff, competitive pricing, and overall good nail results, it also has several weaknesses. These weaknesses include issues with overcharging, long waiting times, unhygienic practices, unprofessional customer service, lack of skill and expertise, and poor-quality products. Addressing these weaknesses is essential for Luxury Nails Place to improve its credibility, customer satisfaction, and overall reputation in the market.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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