Luxury Nail Spa - Locations from All Over the World

Luxury Nail Spa Info

Best PlaceJuice Reviews

Poor customer and nail service! I requested my nails be soaked off and instead received the nail tech Summer popping my nails off. AFTER WAITING 45 minutes for service.

I could have done that at home, Summer. Thank you for charging me for product not even used. Thank you for ignoring the pain I displayed while you forced my nails off. Thank you for ignoring my request to clip my nails.

Summer is also more responsive and polite to white customers.

It took everything up out of me to not walk out of there w/o paying or going off; but of course doing so would have given into the stereotype and treatment received.

Do better Luxury Nails; do better Oak Park; do better America.

OPEN Reviews (34)

Amenities

Health & safety

Staff wear masks
Staff get temperature checks
Staff required to disinfect surfaces between visits

Amenities

Gender-neutral restroom
Restroom
Wi-Fi

Payments

Debit cards
Credit cards

Quick Facts About Luxury Nail Spa

Strengths:

1. Professional customer service: Some comments mentioned that the staff at Luxury Nail Spa was friendly, professional, and accommodating. This shows that the salon has a strong customer service focus, which is an important strength in the beauty industry.

2. Clean and welcoming environment: Several comments mention that the salon is clean and beautiful on the inside. This indicates that Luxury Nail Spa pays attention to creating a pleasant atmosphere for their customers, which can contribute to their overall satisfaction.

3. Attention to detail: One comment specifically highlights that the nail technicians at Luxury Nail Spa pay close attention to detail. This is crucial in the nail industry, as customers want their nails to be meticulously done and well-finished.

4. Innovative solutions: A comment mentions that one of the nail technicians, Summer, found a solution for a customer who had issues with easily chipping nails. This demonstrates that the staff at Luxury Nail Spa is proactive in finding solutions to address customers' specific needs.

Weaknesses:

1. Inconsistent service quality: One comment suggests that the service quality at Luxury Nail Spa may be inconsistent if the owner, Summer, is not present. This indicates that there may be a lack of consistency in training or work ethic among the staff members, which can be a weakness for the establishment.

2. Discrimination and poor treatment: One comment mentions that Summer, the nail technician, seemed more responsive and polite to white customers. This suggests that there may be a lack of fairness and equality in how customers are treated, which can lead to dissatisfaction and a negative reputation for the salon.

3. Long wait times and overbooking: Several comments express frustration over long wait times and overbooking. This indicates that Luxury Nail Spa may struggle with managing their appointment system efficiently, resulting in delays and inconvenience for customers.

4. Rushed and poor service: One comment states that the services were rushed and poorly done when the owner, Summer, was not present. This suggests a lack of consistent quality among the nail technicians and a potential issue with the training or supervision of staff members in the absence of the owner.

In conclusion, Luxury Nail Spa has strengths in terms of professional customer service, a clean environment, attention to detail, and innovative solutions. However, weaknesses such as inconsistent service quality, potential discrimination, long wait times, and rushed service need to be addressed in order to improve overall customer satisfaction and maintain a positive reputation.