Luckys Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Super cute nail salon and wonderful work. She is quick and thorough. It's a very quiet environment versus the other salons in town that are always super packed.
Staff is friendly and place is quiet. I went in for a manicure that lasted about 12-15 minutes. They charged $35, I did add gel but the process was very fast paced and sloppy. The hand massage was painful, she used a dot of cream so dry rubbing & pullling wasn’t very satisfying. They are nice but they should provide better service for the cost.
My daughter and i always get our nails done here and they do such a great job 10/10 recommend this place.
I love coming for pedis and getting my nails done by Lina. She’s the best!
I've been coming to this nails salon for a several years for pedicure mainly. I always preferred Lena.(I guess is her name) she is fast but she is a pro and does an excellent job. The price went up a bit. but still like it. I going to miss this place since I recently moved. Good "luckys" ;)
I've gone here a total of 4 times, once for a manicure, twice for a pedicure and last for a pedicure with my husband. The first 3 times I enjoyed my experience, quiet, clean place, good job done on my nails. The 4th time is the reason for 2 stars. On Monday I went in for a pedicure with my husband, we asked for the same service (of course I wanted polish), we started at the same time, my pedicure was very nice, I got a lotion and scrub massage...but while I was sitting there getting my service for at least another 30 mins, still getting a massage, the lady doing my husband's pedicure was cleaning up and began eating her lunch. I sat there next to my husband thinking maybe the guy doing mine would finish my husband's pedicure when he was done. As mine finished, the guy helped me get up and began telling my husband he was finished. I asked the lady why my husband didn't get the same service and she said, he did, "he's a man, it's shorter, no polish". I said I understood he didn't get polish but his was clearly shorter than mine was. She repeated herself and another man giving someone a fill chimed in and said, "he's a man, no polish." Again I said I understood he didn't get polish but his service(massage) was clearly shorter than mine was...so if you're a man, you may want to go somewhere else, they think you deserve less time than a woman. I reluctantly paid what I was suppose to but I'm not ok with it. Will not be going back.
It used to be better but I still don't like that manicures are not done correctly and that my full sets always end up looking like they were done a week or so ago because the gap is too big. Designs are not like the samples either. Tommy makes great stiletto sets though.
I’ve been going to this place for a while and I’ve always had great service from Tommy. He’s a very kind man but he does take a break mid session and goes for a smoke and comes back smelling terribly. The prices are a bit overcharged and they don’t let you know when something you want will be more expensive than usual.
Quick Facts About Luckys Spa & Nails
Luckys Spa & Nails has several strengths and weaknesses based on the comments provided. Overall, customers appreciate the salon's cute and quiet environment, as well as the quality of the work done by certain staff members. However, there are also concerns about the speed and sloppiness of some services, as well as issues with inconsistent customer experiences and pricing transparency.
One of the main strengths mentioned by customers is the cute and quiet environment of Luckys Spa & Nails. Customers appreciate the relaxing atmosphere compared to other salons in town that are often crowded. The quiet environment allows for a more peaceful and enjoyable experience for customers who prefer a calmer setting.
Another strength mentioned is the quality of the work done by certain staff members. Customers specifically mention Lina and Tommy as providing great service and doing an excellent job on nails. These staff members are praised for their professionalism and skill, and customers recommend them to others.
Additionally, the loyalty of some customers is highlighted as a strength of the salon. Some customers mention that they have been coming to Luckys Spa & Nails for several years and have always had positive experiences. This loyalty indicates that the salon has built a strong customer base and has a track record of providing satisfactory services.
However, there are also several weaknesses mentioned in the comments. One of the main concerns raised is the speed and sloppiness of certain services. One customer mentioned that their manicure lasted only 12-15 minutes and felt rushed, resulting in a sloppy outcome. Another customer mentioned the painful hand massage and the lack of satisfaction due to dry rubbing and pulling instead of using enough cream. These comments indicate that the salon may prioritize speed over attention to detail, leading to subpar services for some customers.
Pricing is another concern raised by customers. One customer mentioned being charged $35 for a manicure, which they felt was expensive considering the quality of the service provided. Another customer mentioned that they were not informed about the increased cost of a requested service, indicating a lack of transparency in pricing. These comments suggest that the salon may have issues with pricing consistency and communication with customers regarding additional costs.
Inconsistency in customer experiences is also mentioned as a weakness. While some customers had positive experiences, others had negative experiences where they felt that the services provided were not equal for both men and women. One customer recounted an incident where their husband received a shorter and less comprehensive service compared to their own. This inconsistency in service and treatment based on gender is a significant concern and indicates a lack of fairness and professionalism within the salon.
Furthermore, there are concerns raised about the quality of certain services. Customers mention that manicures are not done correctly and that full sets end up looking old due to large gaps. Additionally, designs are noted to not match the samples provided. These comments suggest that there may be issues with consistency and attention to detail in providing desired outcomes for customers.
Another concern raised is the behavior of a particular staff member. One customer mentioned that Tommy, while providing good service, takes breaks mid-session to smoke and returns smelling strongly of smoke. This behavior can be unpleasant for customers who may not appreciate the smell of smoke during their appointment.
In conclusion, Luckys Spa & Nails has several strengths and weaknesses based on the provided comments. The salon is praised for its cute and quiet environment, as well as the quality of work done by certain staff members. However, concerns are raised regarding the speed and sloppiness of services, inconsistent customer experiences, pricing transparency, and the behavior of certain staff members. Addressing these weaknesses can help improve the overall customer experience at Luckys Spa & Nails.
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