Lee Spa Nails Info
- 4501 S Laburnum Ave #100, Henrico, VA 23231 United States of America
- +1 804-226-1212
- [email protected]
- +1 804-226-1212
- +1 804-226-1212
Best PlaceJuice Reviews
I asked for a dip and was told that they did not do dips. I clearly stated that I did not use acrylic on my nails so I asked for gel. They did acrylic anyway and put a shellac coating to make it appear to be gel. I was charged 55 dollars for a service that I did not get and that’s stealing. This is the worst nail experience that I’ve ever had. Bad business and the sad part is they were discussing this action in their language. DO NOT USE THIS PLACE ITS CROOKED AND THE WORK IS HORRIBLE!!!!!!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Lee Spa Nails
Lee Spa Nails has received a range of comments, both positive and negative, which indicate various strengths and weaknesses of the establishment.
One of the strengths mentioned is the quality of the nail technicians' work. The comment states that Winston did a wonderful job with the nails and the design was beautiful. This indicates that the nail technicians at Lee Spa Nails have the skills and expertise to provide high-quality nail services. Additionally, another comment mentions that the eyebrows service provided at the salon is nice, indicating that they excel in that particular area.
However, there are several weaknesses that have been identified through the comments. One recurring issue is the lack of communication and understanding between the staff and the customers. In one comment, it is mentioned that the staff discussed a customer's complaint in their own language, leaving the customer feeling excluded and disrespected. Another comment mentions that the staff pretended not to understand English when asked questions. This indicates that there is a language barrier and a lack of cultural sensitivity within the establishment.
Another weakness is the inconsistency in pricing. One customer mentioned that they were quoted one price by the manager but charged a higher price by the technician. This lack of transparency in pricing can create confusion and dissatisfaction among customers.
Customer service is also an area where Lee Spa Nails falls short. Several comments mention poor customer service, including instances of rudeness, unprofessional behavior, and a lack of attentiveness. One comment mentions a technician having a temper tantrum in front of customers due to a complaint, which is highly unprofessional. Another comment describes the staff ignoring a customer who wanted a quick service, indicating a lack of care and consideration for customers' needs.
The comments also reveal issues with the timing and availability of appointments. One customer expressed frustration with the staff not answering the phone and being told to make an appointment when they walked in for a specific person. This indicates a lack of organization and a failure to effectively manage customer appointments.
Hygiene and cleanliness are also concerns raised in the comments. One customer mentioned that they did not see the staff open any new packaging for the tools used and that everything was pulled out of a bucket. This suggests that proper sanitization protocols may not be followed at Lee Spa Nails, which can be a potential health risk for customers.
In conclusion, while Lee Spa Nails seems to have skilled technicians and offers services such as eyebrows that are appreciated by some customers, there are several weaknesses that need to be addressed. These include inconsistent pricing, poor customer service, a lack of communication and cultural sensitivity, issues with appointment management, and potential hygiene concerns. Addressing these weaknesses would be essential for the establishment to improve its overall quality and reputation.
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Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
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