Lee Nails & spa Info
- 1060 W Mercury Blvd, Hampton, VA 23666 United States of America
- +1 757-827-9916
- [email protected]
- +1 757-827-9916
- +1 757-827-9916
Best PlaceJuice Reviews
I never write reviews but today I have the experience of my life! I came in to get my normal dip set but the gentleman who did my nails was AMAZING! He took his time, was very tentative to detail and it paid off! My nails have never looked so amazing! I definitely will return for him as long as I live here! I forgot to ask his name but he sits in the second row on the right hand side. 100/10 service!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Lee Nails & spa
Lee Nails & Spa has received a mix of positive and negative comments from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, we will examine each comment individually.
Starting with the positive comments, one customer had an amazing experience with a nail technician who provided meticulous and detailed service. This demonstrates that Lee Nails & Spa has talented and skilled staff members who can deliver exceptional results. The customer expressed a desire to return specifically for that technician, indicating a level of customer loyalty and satisfaction.
Moving on to the negative comments, several customers expressed dissatisfaction with the durability and longevity of their nail services. One customer mentioned that her nails broke multiple times within a short period after getting a basic set. This suggests a potential weakness in the quality of the products or techniques used by the salon. Furthermore, another customer mentioned experiencing pain and injury during the removal of her previous set, indicating a lack of attention to the health and well-being of the nail bed.
Another customer highlighted the poor customer service experience at the salon. She mentioned waiting for a long time for an eyelash service that was never provided due to inadequate communication from the technician. This lack of professionalism and communication can be seen as a weakness, as it negatively impacts the customer experience and can lead to customer dissatisfaction and loss of loyalty. Additionally, another customer encountered a manager named Nancy who was described as rude and verbally abusive, creating a negative atmosphere within the salon.
Furthermore, a customer shared her disappointment with the lack of hygiene practices in the salon. She mentioned that the tools used on her hands during the removal process were not properly sanitized, which poses a risk to the customer's health. Poor sanitation practices can be seen as a significant weakness and a violation of industry standards.
Despite these weaknesses, there have been positive comments highlighting great customer service and satisfactory results. One customer mentioned that the salon provided exactly what she wanted and would recommend it to others. This indicates that Lee Nails & Spa has the capability to deliver a positive customer experience and meet the expectations of certain individuals.
Overall, the strengths of Lee Nails & Spa can be seen in their talented and attentive nail technicians, as well as their ability to provide satisfactory results to some customers. However, the weaknesses lie in the inconsistency of service quality, lack of attention to hygiene practices, poor communication, and instances of rudeness from staff members. It is important for the salon to address these weaknesses in order to improve the overall customer experience and reputation of the establishment.
Place Pictures
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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