Le Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Lazy.. he did good but lazy making sure there was no gel on my skin before curing. I'm happy, but i have to go home and fix. Cleanliness was mediocre. No high expectations.
Very convenient location. She followed all Covid guidelines. Masks, temp check, washing hands etc. So many variety of nails. Great results. I showed her a picture I liked on Pinterest and she delievered!!! Worth the price
I took my girlfriend and her sister to get their nails painted, and the gentleman that was there wasn’t very friendly and continued to up the price as they proceeded. The previous customer had been helped and they proceeded to use the exact same utensils once again with us. They were not gentle or professional. I would suggest any other nail salon then the one in durango mall.
They are ok i really liked mine. But the older lady that did my daughters and my moms didn’t really seem to care what they looks like. My daughter has gel all over her toes and my mom was missing some gel on her nails ????????♀️ But they sure did charge a lot and still got mad because i didn’t tip
Got the most amazing set of almond shape acrylic nails. Great friendly service! Wouldn't go any where else on Durango!
Nails were way too sharp, was shown a simple picture and didn't do anything like it at all. Clean up was non existent. Felt extremely rushed. Unsatisfied to say the least. Save your money.
DO NOT go to this place. They are liars. I called and said I would be there in 10 minutes and they said they could take me for a pedicure. I was there in 10 minutes. A lady walked in, in front of me and didn't even have an appointment and actually had an appointment somewhere else but couldn't remember where. I walked in literally right behind her and watched all of this. The nail lady said they could take her. Even though I told them I was the person that had just called. And the nail lady just looked at me and said it was more than 10 minutes What the F? I left my house which is less than 10 minutes right after I called. These people are liars. This place is awful. I will never go there again.
From the first time I’ve gone and every time after I’ve had amazing service and nails. Any design or style. Highly recommend.
Quick Facts About Le Nails & Spa
Le Nails & Spa has received a range of feedback, both positive and negative, which can be used to evaluate the strengths and weaknesses of the place. It is important to note that these comments represent the experiences of individual customers and may not necessarily be reflective of the overall quality of the salon.
Starting with the strengths, one customer mentioned that the salon is conveniently located. This is a significant advantage as it allows customers to easily access the salon, increasing convenience and saving time. Another positive comment highlighted that the salon followed all COVID-19 guidelines, including wearing masks, temperature checks, and handwashing. This demonstrates a commitment to prioritizing the health and safety of both customers and staff. Additionally, customers appreciated the variety of nail options available and the satisfactory results they received. This indicates that the salon offers a wide range of nail services and is capable of delivering desirable outcomes. Furthermore, the comment about delivering results based on a Pinterest picture suggests that the salon can effectively recreate specific nail designs, catering to individual preferences.
On the other hand, weaknesses were also identified in the comments. A common criticism was the apparent lack of cleanliness. One customer described the cleanliness as mediocre, implying that the salon may not meet high standards of hygiene. This might deter customers who prioritize cleanliness in their choice of salon. Another comment mentioned that the salon used the same utensils for different customers without properly sterilizing them in between. This raises concerns about hygiene and sanitation practices, which are crucial for preventing the spread of infections. Another weakness highlighted by a customer was the unprofessional and unfriendly behavior of one of the staff members. This negative interaction could negatively impact the salon's reputation, as customer service and friendliness are important aspects of a positive salon experience. Additionally, there were complaints regarding rushed service, sharp nails, and a lack of attention to detail. These issues indicate that the quality of the nail services might be inconsistent, potentially resulting in unsatisfactory outcomes for some customers.
Furthermore, a negative comment mentioned an issue regarding appointment priority. The customer claimed that despite calling ahead and arriving within the specified time frame, they were not attended to promptly and were disregarded in favor of another customer who arrived later. This suggests a lack of organization or communication within the salon, which can lead to customer dissatisfaction and potential loss of business.
In summary, Le Nails & Spa has strengths in terms of convenient location, adherence to COVID-19 guidelines, variety of nail services, and the ability to recreate specific designs. However, weaknesses include mediocre cleanliness, inconsistent quality of service, lack of attention to detail, unprofessional behavior, and potential issues with appointment management. Addressing these weaknesses by improving cleanliness standards, enhancing customer service, and implementing better communication and organization practices can help enhance the overall customer experience and reputation of the salon.
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