Julie's Nails Info
- 800 Tennent Ave, Pinole, CA 94564 United States of America
- +1 510-724-6137
- [email protected]
- +1 510-724-6137
- +1 510-724-6137
Best PlaceJuice Reviews
Girl was very very rude, mean and nasty disposition. I would not recommend this place .
My husband and I, my two daughters and their best friends will no longer use this salon
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Julie's Nails
Julie's Nails receives a mix of positive and negative comments, providing insight into the strengths and weaknesses of the salon.
Starting with the strengths, several customers praise the cleanliness of Julie's Nails. They mention that the salon is organized and clean, creating a pleasant atmosphere for customers. A clean and hygienic environment is crucial for salon customers, as it ensures that they are safe from infections and other cleanliness-related issues. A clean salon also reflects professionalism and attention to detail, which can enhance the overall customer experience.
Another strength mentioned by customers is the quality of the work done by certain technicians, such as Kevin. Customers express their satisfaction with the nail services they received, praising the technician's skill and attention to detail. This indicates that there are competent and skilled technicians at Julie's Nails who can provide excellent nail services.
Furthermore, some customers appreciate the fact that the salon accommodated them even though they arrived late. This flexibility, despite the potential negative impact on the schedule, shows a willingness to accommodate and provide good customer service. The salon's ability to adapt to unexpected circumstances can contribute to positive customer experiences and build customer loyalty.
However, there are several weaknesses highlighted in the comments. The most consistent issue mentioned by customers is the poor customer service. Comments describe staff members, specifically a male technician, as rude, mean, and lacking people skills. Complaints include being told to relax in uncomfortable positions, not receiving massage after a manicure, and feeling uncomfortable and dissatisfied with the interactions. Negative customer service experiences can significantly impact the overall reputation of a salon and deter potential customers from returning.
Another weakness mentioned is the lack of accountability. One customer recounts an incident where a nail broke shortly after getting a fill, and the salon owner was dismissive and unhelpful. The lack of willingness to take responsibility for their work and the poor handling of customer complaints reflects poorly on the salon's professionalism and customer-centric approach.
Additionally, some customers raise concerns about the quality of the product used. One customer claims that the gel nails started chipping the next day and even after a redo, continued to chip. This raises questions about the quality of the products used by the salon and their commitment to using high-quality, long-lasting materials.
Furthermore, some comments highlight issues with pricing and transparency. Customers mention being surprised by additional charges, such as a credit card processing fee not mentioned during the initial phone call. This lack of transparency and unexpected charges can create a negative impression and erode trust between the salon and its customers.
In conclusion, Julie's Nails has strengths in terms of cleanliness, skilled technicians, and the ability to accommodate late customers. However, weaknesses in customer service, lack of accountability, product quality, and transparency in pricing need to be addressed to provide an optimal customer experience and maintain a positive reputation.
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Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 04:30 PM |
| Sunday | Closed |
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