Joie Nails & Spa Info
- 39525 Los Alamos Rd H, Murrieta, CA 92563 United States of America
- +1 951-600-7900
- [email protected]
- +1 951-600-7900
- +1 951-600-7900
Best PlaceJuice Reviews
I had such an amazing experience at this salon! Not only did they pay constant attention to my needs and what I wanted but I genuinely felt like their main concern was making sure I left happy with their work. I would be leaving them a 5 star review just based on the service alone. But then they continued to go above and beyond in everything and my nails turned out so beautiful! Michelle is amazing and Andrew you are a rockstar! And major kudos to the manager who is always willing to step in and help out! Thank you so much guys! I'll see you in 2 weeks for a fill! lol
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Joie Nails & Spa
Strengths:
1. Excellent customer service: Multiple customers praised the salon for their exceptional customer service and attention to their needs and preferences.
2. Skilled technicians: Several customers mentioned specific nail technicians who were highly skilled and provided great service.
3. Welcoming ambiance: The salon was described as having a warm and inviting atmosphere, making customers feel comfortable and relaxed.
4. Good reviews: The salon has received positive reviews on platforms like Yelp, indicating that many customers have had a positive experience.
Weaknesses:
1. Inconsistent quality: While most experiences were positive, there were a few instances where customers were dissatisfied with the final outcome of their nails. This suggests that the salon may lack consistency in providing high-quality manicures and pedicures.
2. Lack of attention to detail: One customer mentioned a rushed experience where the technician did not spend enough time on certain aspects of the service, such as the foot scrubbing and massage.
3. Inadequate facilities: One customer complained about the lack of air conditioning or fans in the salon, making the experience uncomfortable during hot weather.
4. Unprofessional behavior: Another customer reported a negative experience where the staff argued and refused to acknowledge the poor quality of the service. This indicates a lack of professionalism and unwillingness to address customer concerns.
Recommendations:
1. Improve consistency: The salon should focus on ensuring that every customer receives the same high-quality service. This may involve training the staff to follow specific guidelines and standards.
2. Pay attention to details: The technicians should be mindful of spending enough time on each step of the service to ensure customer satisfaction. This includes thorough foot scrubbing and longer massage times.
3. Enhance the facilities: Installing air conditioning or using fans in the salon can greatly improve the comfort of customers, especially during hot weather.
4. Address complaints professionally: Instead of arguing with customers, the staff should take customer complaints seriously and work towards finding a satisfactory solution. This includes acknowledging mistakes and offering appropriate apologies or refunds when necessary.
5. Encourage consistent feedback: The salon should actively encourage customers to provide feedback and reviews, both positive and negative, to help improve their services. Regularly monitoring and addressing customer feedback can help identify areas that need improvement and ensure customer satisfaction.
By implementing these recommendations, Joie Nails & Spa can enhance their strengths and overcome their weaknesses, leading to improved customer experiences and a stronger reputation in the industry.
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Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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