Infinity Nail Spa Info
- 1116 W Sunrise Blvd, Fort Lauderdale, FL 33311 United States of America
- +1 954-533-3820
- [email protected]
- +1 954-533-3820
- +1 954-533-3820
Best PlaceJuice Reviews
The receptionist is superb. The nail specialist are great, however I've found myself coaching them several times because it would either be too thin or too thick, that's until I sat in Angela's chair, she's the best one in there hands down. Once I got her, I wouldn't let anyone else touch my hands.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Quick Facts About Infinity Nail Spa
Infinity Nail Spa has received a mix of positive and negative reviews, highlighting both strengths and weaknesses of the establishment. Let's analyze these comments to gain a comprehensive understanding of the strengths and weaknesses of Infinity Nail Spa.
Starting with the strengths, several customers praised the receptionist for exceptional service. A superb receptionist can create a welcoming and organized atmosphere, ensuring smooth operations within the salon and making customers feel valued and attended to.
There were also positive mentions about nail specialists, particularly Angela, who was described as the best nail technician at the salon. This indicates that there are skilled and capable staff members at Infinity Nail Spa who can deliver excellent services. Additionally, a customer mentioned that their pedicure lasted over three weeks, suggesting that the technicians prioritize the durability and quality of their work.
Furthermore, some reviews mentioned the cleanliness of the environment, with one customer specifically stating that it is a very clean place. A clean and hygienic salon is crucial to ensuring the health and safety of customers and can contribute to a positive overall experience.
Customer loyalty was also mentioned in one of the comments, with a customer waiting for two hours just to have their nails done by a specific technician. This loyalty speaks to the exceptional skills, customer service, and overall satisfaction provided by the salon.
Moving on to the weaknesses, one recurring issue mentioned by multiple customers was the quality of the acrylic nails. There were complaints about the nails breaking soon after their application, and customers blamed the salon for using cheap products. This inconsistency in the quality of services can be a major drawback for the salon and may lead to customer dissatisfaction and loss of business.
Another significant weakness highlighted in a comment was the lack of communication regarding age restrictions for children. A customer mentioned that they were turned away because they had young children, even though this information was not mentioned on the salon's website or during their initial phone call. Inadequate communication about important policies can lead to customer frustration and negative experiences.
Another negative aspect mentioned by a disgruntled customer was the lack of customer service and rudeness displayed by some staff members. This included incidents where staff members denied service to customers who specifically requested the services of particular technicians or skipped over customers who arrived earlier. Poor customer service can create a negative atmosphere and result in the loss of loyal customers, as exemplified by this customer's decision to go elsewhere.
Inconsistency in service quality was also mentioned in one comment, where a customer had a satisfactory experience during their first visit but faced issues during subsequent visits. This indicates a lack of consistency in the skills and service provided by the nail technicians, which can hinder customer satisfaction and loyalty.
Overall, the strengths of Infinity Nail Spa include a superb receptionist, skilled nail specialists like Angela, high service quality for certain treatments, cleanliness of the environment, and customer loyalty. However, the weaknesses include issues with the quality of acrylic nails, lack of communication about policies, instances of poor customer service, and inconsistency in service quality.
In order to improve, Infinity Nail Spa should address the concerns about the quality of their acrylic nails, ensure transparent communication about all policies, provide consistent and excellent customer service, and work on maintaining consistency in service quality across all technicians. By addressing these weaknesses, Infinity Nail Spa can enhance customer satisfaction, loyalty, and overall reputation.
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Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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