Impress Nails - Locations from All Over the World

Impress Nails Info

Best PlaceJuice Reviews

Don’t plan to go there right when they open. They will be 10-15 minutes late (turning the lights on and unlocking the front door). They only had 2 staff working for a Saturday morning. Even when they know people have appointments at 10am. You are missing business!

OPEN Reviews (37)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About Impress Nails

Impress Nails is a popular nail salon with a strong customer base, but it also has some weaknesses that need to be addressed in order to improve the overall customer experience. In analyzing the strengths and weaknesses based on the comments provided by customers, it becomes clear that customer service, quality of service, pricing, and appointment availability are the main factors that contribute to the strengths and weaknesses of the salon.

One of the strengths of Impress Nails is the quality of their work. Many customers praise the salon for their great work and mention that they have been going there for several years. This indicates that the staff are skilled and provide excellent service. Additionally, the salon is known for being friendly, which further enhances the customer experience.

Another strength of Impress Nails is their pricing. Several customers mention that the salon has great prices and offers good value for the services provided. This is an important factor to consider as affordability is often a key consideration for customers when choosing a nail salon.

However, there are also several weaknesses that need to be addressed. One recurring issue is the lack of punctuality. Customers mention that the salon often opens late, sometimes by as much as 10-15 minutes. This can be frustrating for customers, especially if they have an appointment and need to plan their day accordingly. It is important for Impress Nails to address this issue and improve their punctuality in order to enhance the customer experience.

Another weakness of Impress Nails is the limited availability of appointments. Some customers mention that it can be difficult to get an appointment at their preferred time, especially if they are looking to schedule within a short time frame. This can lead to customers feeling frustrated and potentially seeking out other salons that can accommodate their needs. Improving appointment availability should be a priority for the salon to retain existing customers and attract new ones.

Additionally, some customers mention issues with the quality of service. One customer recounts a horrible experience with a technician who seemed to be under the influence of drugs, while another mentions that the tools used were not new. These instances indicate lapses in quality control and can have a negative impact on the reputation of the salon. It is crucial for Impress Nails to ensure that all technicians are professional and provide high-quality service consistently.

Furthermore, some customers note that their appointments were rushed and that they had to wait for an extended period of time without any apology or attempt to rectify the situation. This demonstrates poor customer service, which is a major weakness of the salon. It is important for Impress Nails to prioritize customer satisfaction and address these issues promptly in order to retain loyal customers.

In conclusion, while Impress Nails has several strengths such as the quality of their work and affordable pricing, there are also notable weaknesses that need to be addressed. Improving punctuality, enhancing appointment availability, ensuring high-quality service, and prioritizing customer satisfaction are areas that need to be improved in order to provide a better overall experience for customers. By addressing these weaknesses, Impress Nails can maintain a strong customer base and attract new customers in the competitive nail salon industry.