Hot Grill Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Halal food
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Late-night food
Dining options
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Dinner
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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Cash only
Best PlaceJuice Reviews
Delicious Pakistani food, tea is excellent
Fantastic food, would definitely come again. Came from Leeds for food today and was very good traditional, home-cooked style food.
Wants closing down bad staff and ignorant putting the phone down on customers
I've tried to order food for delivery and he put the phone down on me
This is a classic example of fake 5 star reviews. Notice that it’s either the best place ever or terrible. Then notice that it has been shut down for repeated hygiene offences and a persistent cockroach problem. I’d rather eat my own foot.
This place has no respect for people and their food.
Mostly burned food gave to me in ramadan. I gave then a good 45mins for my telephone order. I had to wait another 10 mins and the order was wrong and mostly burned, I even asked the guy twice!
Imagine giving this food to your loved ones.
I can't believe the guy had the guts for presenting this food to me! I had this on my mind even when I went to prey!
Guy appologised and will give me free next time, but not acceptable to me ! Zero/5 stars
Plz check food before leaving
One of my favourite takeaway .good for desi breakfast tea and lunch...tasty curries ....I love there chicken masala
Rubbish food. Filthy place. Got over charged for the order the food looked terrible and tasted even worse. Really angry about the misleading obviously fake reviews on here giving it 5 stars. I wish i could throw this food on their lying heads. Wasted my time and money.
The best food i have ever had,better than a five star expensive restaurant.
I advise to give it a try.
Quick Facts About Hot Grill
Hot Grill place, based on the comments provided, seems to have a mix of strengths and weaknesses. Let's analyze them in detail.
Starting with the strengths, it is clear that Hot Grill place excels in the deliciousness of its Pakistani food. Customers praise the taste and consider it worth traveling from Leeds just to experience it. The home-cooked style of the dishes adds to the authenticity and appeal of the food. Additionally, the tea at Hot Grill place is highly regarded as excellent, which could be a unique selling point for the establishment.
Furthermore, some customers have a positive perception of the restaurant as one of their favorites for desi breakfast, tea, and lunch. They particularly enjoy the tasty curries, including the chicken masala. This indicates that the restaurant has a loyal customer base who appreciates specific dishes and considers them consistently good.
On the other hand, the comments also reveal several weaknesses that may affect the reputation of Hot Grill place. One major issue raised is the poor customer service. Some customers complain about staff members being rude and even hanging up on them during phone orders. This behavior can severely impact the overall customer experience and discourage potential customers from returning.
Another significant weakness highlighted by a comment is the hygiene standards of the restaurant. It is mentioned that the restaurant has been shut down multiple times due to hygiene offenses and a persistent cockroach problem. This poses a serious concern for customers who prioritize cleanliness and can lead to a loss of trust in the establishment.
Additionally, a few customers express dissatisfaction with the food quality. One customer specifically mentions receiving mostly burned food during Ramadan despite waiting for a considerable amount of time for the order. Others complain about being overcharged and receiving food that looked terrible and tasted even worse. These issues suggest inconsistencies in food preparation and quality control, leading to a lack of customer satisfaction.
Another comment accuses the restaurant of posting fake five-star reviews, claiming that there is a clear pattern of extreme reviews either praising or criticizing the place. The comment also mentions the closure of the restaurant due to hygiene offenses, which further undermines the credibility of the positive reviews.
In summary, the strengths of Hot Grill place lie in its delicious Pakistani cuisine, particularly praised for its home-cooked style. The excellent tea and specific dishes like chicken masala contribute to its reputation among some customers. However, the weaknesses, including poor customer service, hygiene issues, and inconsistencies in food quality, are significant concerns that need to be addressed. Addressing these weaknesses is crucial for Hot Grill place to attract and retain a broader customer base and build a positive reputation.
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