Hollywood Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Best PlaceJuice Reviews
Perfect! Just what I asked for! They have many colored acrylic options. Price: Fair; wasn't cheap, but wasn't too expensive. I got a full set of colored acrylics with a clear gel polish and a French tip pedicure for $85. For 2 services, plus 2 extra charge options, and the quality of work...I'm happy!
Tracy is seriously the best !! I am always so in love with my nails when I leave here. And my nails always last for 3+ weeks ! Everyone here is so friendly!
Love conversation and hit ordinal each is visit. The best fullsets, pedicures and lash extensions for sure. Peter and Tracie are great people!
I picked the design with teal toes to match. Peter was my tech. I will rebook. Cheap prices. Smiling staff ????????☺️
I got dip nail polish removed and was planning to get a manicure after, but decided not to because getting the polish removed was painful. The technician must’ve been using the e-file incorrectly because it felt like it was burning on a few of my nails. One of my nails got so hot that I flinched. The technician applied pressure on the nail that she knew she hurt and made a face like she was sorry. She then continued and it wasn’t as bad, but she hit my skin with the e-file a few times and it cut my cuticle. Some polish was still on when she “finished” and my nails were rough, uneven, and misshaped. I didn’t want to stay there any longer, so I purchased a file and buffer/polish nail tool from the nearby Winn-Dixie to fix them myself. Worst nail salon experience I’ve ever had and I won’t be going back. I gave it a two stars only because the prices were good and it was easy to make an appointment.
I love Hollywood nails. Great customer service and my nails are always on point
I have been looking for a food nail salon in Apopka for awhile and I am so glad I finally found this place! Andy was awesome! I came im during a very busy time and they were nice the whole time. I look forward to going back. I would suggest calling in for a appointment.
This was by far the worse experience that i have ever had in a nail salon. My daughter and me went in for a simple gel removal the ladies made us bleed, did not even take half of our gel polish and charged us full price. This has nothing to do with money I will gladly pay whatever I need for service, but you are a professional in a professional place you should do the job right. I spoke with manager and she walked away as I was explaining what happened she did not care at all about my complaint and the fact that we both were bleeding and both got terrible service. Shameful. Not even sure why this place is rated so high. If I could give it a 0 I would save your money. Absolutely terrible service. Never ever going back again!!!!!
Quick Facts About Hollywood Nails
Hollywood Nails strengths:
1. Wide range of colored acrylic options: Customers appreciate the variety of colors available for their acrylic nails, allowing for more creative designs and personalization.
2. Fair pricing: While not considered cheap, customers find the prices at Hollywood Nails to be reasonable for the services provided. This indicates that the salon offers good value for the money spent.
3. Quality work: Multiple customers express satisfaction with the quality of the services provided, particularly in terms of nail durability and longevity. Nails are reported to last for three weeks or more, indicating that the salon uses high-quality products and techniques.
4. Friendly staff: Many customers comment on the friendly and welcoming atmosphere at Hollywood Nails. This contributes to a positive experience and makes customers feel comfortable during their visit.
5. Skilled technicians: Several customers mention specific technicians by name, highlighting their expertise in providing services such as full sets, pedicures, and lash extensions. This demonstrates that the salon employs skilled professionals who consistently deliver good results.
6. Good customer service: Customers appreciate the level of customer service provided by the staff, noting that their needs and preferences are listened to and met. This high level of service contributes to overall customer satisfaction.
Hollywood Nails weaknesses:
1. Painful and unsatisfactory experience: One customer describes a painful and problematic experience during a visit to remove dip nail polish. The technician mishandled the e-file, causing discomfort and even injury. Additionally, the resulting manicure was rough, uneven, and misshaped. This incident raises concerns about the competency of certain technicians and the overall quality control at the salon.
2. Lack of concern for customer complaints: Another customer complains about the poor response from the manager after experiencing a terrible service. The manager did not show any empathy or attempt to resolve the issue, suggesting a lack of accountability and customer-centric approach within the salon.
3. Bleeding and inadequate gel removal: One customer reports that both they and their daughter experienced bleeding during a gel removal service. The technicians also failed to fully remove the gel polish and still charged the full price. This indicates a lack of attention to detail and inadequate training or supervision of the technicians performing the service.
4. Inconsistent service: While several customers have positive experiences, negative reviews indicate a lack of consistency in service quality. This inconsistency suggests a need for better training and supervision to ensure that all customers receive a consistent level of service and quality.
5. Lack of appointment availability: One customer suggests calling in for an appointment, implying that walk-in customers may face longer wait times or difficulty in securing a spot. This can be an inconvenience for customers who prefer spontaneous visits or have limited availability.
To address these weaknesses, Hollywood Nails should consider the following actions:
1. Improve training and supervision: Provide thorough training for all technicians, especially those using e-files, to avoid causing discomfort or injury to customers. Regularly check the quality of services provided and provide constructive feedback and additional training where necessary.
2. Empower employees to address customer complaints: Ensure that all staff members, including managers, are trained in effective customer complaint resolution. Encourage a customer-centric approach and make sure all complaints are taken seriously and addressed promptly.
3. Enhance quality control: Regularly evaluate the work of technicians to ensure consistent high quality. Implement processes and checks to prevent incidents such as bleeding during services and incomplete removal of gel polish.
4. Increase appointment availability: Consider expanding the number of available slots for appointments to accommodate both walk-in and scheduled customers. This can help reduce wait times and improve overall customer convenience and satisfaction.
5. Collect and analyze customer feedback: Encourage customers to share their experiences and feedback through surveys or review platforms. Analyze this feedback to identify recurring issues and make necessary improvements to the salon's operations and services.
By addressing these weaknesses, Hollywood Nails can strive to provide a consistently positive and high-quality experience for all customers, ensuring their satisfaction and loyalty.
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