Hina Eyebrow Threading Salon Info
Best PlaceJuice Reviews
The best experience at this salon, I always go there and they make me feel so special and very comfortable. Abby is the best, she takes care of my many requests I have about hair removal in my body. I would suggest this place to all the ladies looking for eyebrow and other hair removal, look for Abby. You won’t regret it.
Amenities
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Quick Facts About Hina Eyebrow Threading Salon
Strengths:
1. Excellent customer service: Many customers praise the salon for providing exceptional customer service and making them feel comfortable and special. The staff, particularly Abby, is highly appreciated for taking care of specific requests and providing a personalized experience.
2. Focus on the customer: Customers mention that the salon focuses on their needs and does not rush their services. They feel valued and attended to throughout their visit, which adds to the positive experience.
3. Skilled professionals: Customers consistently commend the skill and expertise of the salon staff. Abby is specifically mentioned multiple times for her talent in eyebrow shaping and hair removal. This indicates that the salon has knowledgeable and experienced professionals who deliver high-quality results.
4. Clean and sanitary environment: Several customers comment on the cleanliness of the salon and the observed efforts of the staff to maintain a hygienic environment. Seeing the staff disinfecting equipment reassures customers that their safety is prioritized.
5. Wide range of services: The salon offers a variety of services, including eyebrow threading, lash extensions, facials, and nail treatments. Customers appreciate the availability of multiple services in one place, making it convenient for them to fulfill their beauty needs.
Weaknesses:
1. Inconsistent service quality: One customer mentions a negative experience where the service provider seemed distracted and made a mistake with their eyebrows. Additionally, another customer mentions encountering a different service provider who questioned the authenticity of their previous visit. These instances highlight a potential inconsistency in service quality and professionalism among the staff.
2. Lack of timely attention: A customer complains about experiencing a significant wait time despite arriving before other customers who were taken care of before them. The customer also mentions feeling ignored and disrespected when trying to seek clarification on the wait time. This suggests a possible issue with time management and customer prioritization.
3. Poor handling of complaints: In one instance, a customer expresses dissatisfaction with the response they received when they reported a mistake made during their visit. The service provider reportedly became defensive and dismissive, refusing to acknowledge the error. This indicates a lack of proper conflict resolution and customer service skills in addressing complaints or concerns.
4. Negative treatment of new customers: A customer recounts feeling downgraded and embarrassed when they visited the salon for the second time and encountered a different service provider. The new service provider questioned their authenticity and the origin of their previous service, resulting in an uncomfortable experience. This highlights a lack of consistent and welcoming treatment for all customers, especially new ones.
5. Limited information on other staff: While Abby receives significant praise and recommendation from customers, there is limited mention or feedback about other staff members. This lack of information makes it difficult to assess the overall skill and quality of services provided by other professionals in the salon.
In conclusion, Hina Eyebrow Threading Salon has several strengths that contribute to a positive customer experience, including excellent customer service, skilled professionals, a focus on personalization, a clean environment, and a wide range of services. However, there are also weaknesses concerning inconsistent service quality, poor handling of complaints, negative treatment of new customers, and limited information about other staff members. These weaknesses should be addressed to ensure a consistent and satisfactory experience for all customers.
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Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
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