Hennys Info
Amenities
Service options
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Curbside pickup
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Offerings
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Food is absolutely gorgeous especially the spicy wings. The buns are lovely and soft and large. Fries are always crispy with really tasty red salt with a choice of special sauces. Food is always piping hot.
Staff are always so friendly and helpful.
I always have left over chicken wings to look forward to the next they are that big and taste sublime straight out the fridge ????
A mixed experiences but overall, deeply unsatisfactory.
It's overpriced, it's low quality & terrible customer service. Undesirable cuts when ordering fried chicken, over-battered and too salty. Bland chips that go stale by the time you get the food home. Chicken Strips and Wings can be nice but often dry. Donner and Burgers boast a premium price tag without premium delivery. There are a few decent meal deals but when the food is that undesirable it is often still a contentious decision.
You don't expect outstanding customer service in a fast food joint but the servers and manager seem actively hostile towards customers. The seating area has no heating and they insist on keeping the door open even during freezing temperatures.
The only thing it has going for it is that its HMC.
Food - 2/5
Price - 2/5
Service - 2/5
Always had food from here, the food is good. However in my last experience the service is horrendous as the staff was rude towards me and my sister when we called. We asked how much it was for the bill politely, to which the man abruptly responded towards us with "if you had listened I have already told you" and from there we said it was quite rude, his response to us was don't order from us then.
The biggie smash burger was halal and tasty. We also tasted Orion and mango milkshakes. They both were good too. The staff are okay. They did not give me any receipt and I also forgot to ask for it. The sitting arrangement was clean.
Staff can’t speak English so ordering takes longer than necessary, staff most likely don’t even have the right to work. I paid extra for boneless wings and they gave me standard wings. Not an issue but they charged me extra and couldn’t deliver. Food was also terrible.
Best spot in Northampton to get Naga Donner. The chaps running the store Alom and Dulal are very friendly and hospitable.
After checking the review of the pervious people I decided to try this place what can I say the Naga donner was the best I have had loads of chips so crispy and fresh burgers were massive Mexican boxes was addictive couldn’t stop eating it and the best was the naga wings and chicken piece you do her the spicy and tangy flavours from it Well done guys 5** all around!! As for the negative review well looks like people like to make unnecessary comments about good people who make great food ignore the comments and go and see for yourself ????
I have been visiting this place few years now, but I have never meet a person with a such low customer service skills like the lady that was working there yesterday evening (12/07/22) around 8-9 pm.
First of all the restaurant was empty and I had to wait quite a while before she took my order.
Secondly, the lady was very unpleasant and rude. The way she was looking at me and my friend was just awful, the attitude she had… made me think that I was not even supposed to be here.
Thirdly, after our order was done she placed it on the ladder without saying anything and left while we were sitting and talking then after some time I have realised my order was just left there like this.
I’ve asked her politely if she could give us three garlic sauces l, I’ve got one and not even a bye after I thanked her.
Ps. Also, she forgot to put red salt on my fries ???? ????
I don’t think I’ll come back! ;/
Quick Facts About Hennys
Henny's Place, according to the comments provided, has a mix of positive and negative experiences. In this analysis, we will explore the strengths and weaknesses of the establishment.
Starting with the strengths, several comments highlight the quality of the food. The spicy wings, buns, and fries are all praised for their taste, texture, and presentation. The food is described as gorgeous, piping hot, and the wings are even enjoyed as leftovers straight from the fridge. This indicates that Henny's Place puts effort into preparing flavorful and satisfying dishes. Furthermore, the mention of HMC (Halal Monitoring Committee) certification underlines the appeal to customers seeking halal food options.
The friendly and helpful staff are also acknowledged as a positive aspect of Henny's Place. Customers appreciate the positive interactions and assistance they receive while dining or placing orders. The presence of staff who are accommodating and attentive can enhance the overall dining experience for patrons.
Another strength mentioned is the cleanliness of the sitting arrangement. This indicates that Henny's Place maintains cleanliness standards, which is crucial for the well-being and comfort of its customers. A clean environment contributes to a positive impression of the establishment.
Moving on to the weaknesses, multiple comments express dissatisfaction in various areas. The most common issue raised is the pricing of the food. It is described as overpriced and not providing value for money. Additionally, the quality of the food is criticized, with mentions of undesirable cuts, over-battering, excessive salt levels, dry chicken strips and wings, and bland chips. These negative experiences suggest that Henny's Place may need to improve the consistency and quality of their food offerings.
Customer service is another area where Henny's Place falls short. One comment describes the servers and manager as actively hostile towards customers. Additionally, long waiting times for ordering, rude and abrupt responses from staff, and forgotten requests for items like receipts and condiments all contribute to an unsatisfactory service experience. These negative experiences can lead to a decline in customer satisfaction and deter potential return visits.
Lastly, there are mentions of language barriers, suggesting that some staff members may struggle with English communication. This can lead to difficulties in taking orders and potentially impact the overall efficiency of the establishment. The comment also raises concerns about the staff's right to work, which could indicate issues with legal compliance or employment practices within Henny's Place.
In conclusion, Henny's Place has strengths in terms of the quality of its food, friendly staff, and cleanliness. However, weaknesses are evident in the areas of pricing, food quality consistency, customer service, and potential language barriers among staff. Addressing these weaknesses could play a significant role in improving the overall dining experience and perception of the establishment.
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:15 AM - 10:30 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 12:00 AM |
| Saturday | 11:00 AM - 12:00 AM |
| Sunday | - |
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