Hair Studio By Laila

+1 781-629-3696

396 Broadway, Revere, MA 02151 United States of America

Open Today: -

Hair Studio By Laila Info

396 Broadway, Revere, MA 02151 United States of America
+1 781-629-3696
[email protected]

Amenities

From the business

Identifies as women-owned

Service options

Outdoor services

Health & safety

Mask required
Staff wear masks
Staff get temperature checks
Staff required to disinfect surfaces between visits

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safespace

Planning

Appointments recommended

Payments

Debit cards
NFC mobile payments
Credit cards

Best PlaceJuice Reviews

Best hair salon I have ever been to. Leila was super sweet and welcoming. She knew exactly what I wanted! Overall, it was perfect!

First impressions were perfect! She informed me of the style that I was looking for after showing her a couple of reference photos. Amazing efficiency and quality of service. I’ve definitely found my regular salon with moving to the area.

very bad customer service, so unprofessional. She was underestimating me and making fun of me. Very rude. she messed up with my hair color. The hair color she made was totally different from what I wanted/asked for. She rushed to blow dry my hair. My eyebrows are another story. Waxing my yebrows turned out very messy , unorganized, and uneven. I do better job with my eyebrows at home. Both quality of work and customer service were horrible. DO NOT RECOMMEND

I had the best experience here! Assia was amazing and made my hair look absolutely beautiful. She was extremely knowledgeable and had my hair come out exactly how I wanted. I will definitely be coming back and bringing the rest of my family and friends! Thank you Assia!

Laila did a fantastic job. It had been over a year since I had a hair cut, and I don't always know what to tell the stylist, but she knew exactly what would look good and what I needed. She is lovely and an amazing stylist!

This is my first time having my haircut with Laila and I have to say she was AWESOME! She listens to what you want and she does exactly that. Laila was so good she knew exactly where my cowlicks were and knew how to handle it! Laila is now my hairdresser!!!

This was my first haircut with laila, and it was an amazing experience. She listened to what I wanted very carefully and gave me exactly what I wanted and was looking for. After numerous bad haircut experiences at other places, I think I have found my perfect hair salon. Laila is just the best!! So happy

I am a flight attendant and needed to fit a quick highlight and cut appointment in during a layover! This salon came up on Google with fantastic reviews and lived up to them! She was so quick and great at her work! (highlights can take hours and hours ) She new exactly what to do from my requests and I love how my hair turned out. Highly recommend!

Quick Facts About Hair Studio By Laila

Strengths of Hair Studio By Laila:

1. Excellent customer service: Multiple reviews mentioned the friendly and welcoming nature of Laila, the stylist, and her ability to understand and deliver exactly what the customers wanted. This highlights the salon's strength in providing a personalized experience and building strong relationships with clients.

2. Skilled stylists: Many customers praised the stylists' expertise and knowledge in their field. They mentioned that the stylists were able to recommend suitable hairstyles and hair treatments based on individual needs and preferences. This indicates that the salon has a team of highly skilled professionals who are up-to-date with the latest trends and techniques.

3. Efficient service: Multiple reviewers appreciated the salon's efficiency in providing quality service. Customers mentioned that they were able to get their desired haircuts and treatments without having to wait for a long time. This suggests that Hair Studio By Laila is well-organized and values its clients' time.

4. Attention to detail: Several comments mentioned the stylists' ability to pay attention to small details, such as cowlicks or specific hair textures. This attention to detail ensures that customers receive a tailored service that suits their specific needs and hair type.

5. Positive first impressions: Many customers mentioned that they had a positive first impression of the salon. This implies that the salon creates a welcoming and professional atmosphere that leaves a lasting impression on clients.

Weaknesses of Hair Studio By Laila:

1. Negative customer service experience: One negative review pointed out that the customer service was unprofessional and rude. The specific complaint mentioned underestimation, making fun of the customer, and rushing through services. This indicates a weakness in customer service standards that can create a negative impression and deter potential customers.

2. Inconsistent hair coloring: Another negative comment mentioned that the stylist made a hair color that was different from what the customer wanted. This shows a potential weakness in communication between the stylists and clients, leading to the wrong outcome.

3. Messy eyebrow waxing: A negative review highlighted messy and uneven results in eyebrow waxing. This indicates a potential lack of attention to detail or skill in performing certain services, which can affect the overall quality of the salon.

4. Lack of specific stylist mention: Some positive comments did not mention the specific stylist's name, making it difficult to determine if the positive experiences were solely attributed to Laila or other stylists as well. This lack of clarity can make it challenging for potential customers to choose a stylist based on their needs and preferences.

5. Limited evidence of service variety: While the positive comments mention haircuts, hair color, and highlights, there is limited evidence of other services provided by the salon. This lack of information may deter potential customers who are looking for a variety of services, such as styling, makeup, or treatments.

In conclusion, Hair Studio By Laila has demonstrated strengths in providing excellent customer service, skilled stylists, efficient service, attention to detail, and positive first impressions. However, there are weaknesses in terms of negative customer service experiences, inconsistent hair coloring, messy eyebrow waxing, lack of specific stylist mention, and limited evidence of service variety. These weaknesses should be addressed to ensure consistent quality and customer satisfaction.