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Garden Nails

+1 808-674-6652
590 Farrington Hwy #512, Kapolei, HI 96707 United States of America
Open Today: 09:00 AM - 07:00 PM

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended
Payments
  • Debit cards

Best PlaceJuice Reviews

I’m giving it 2 stars for many reasons..
The customer service was great but the quality of service done to my nails was poor. The lack of sanitization was also poor. I didn’t see everyone washing their hands, no cleaning in between clients, no switching out tools to new ones, and my nails were basically rushed. The art is there but the health of my nails and customers should be VALUED.
I’m understanding if she had a next client but the quality isn’t there.
As a beginner nail technician still in the learning process, I wanted to take notes and see if a business and someone who had more experience than me would do a great job but it turns out as I was watching her miss a lot of steps.
Improvements are always open but be observant and know your knowledge of going to certain nail salons!!
First time I ever had a pedicure and I have to admit it was great. Great service and I was totally relaxed. ????
This place is known for fast walk-in availability. They have so many workers to the point you walk-in or make an appointment they will “work fast” to get to the next customer. At first it was “wow nice they can take us”, then when you’re done you see the outcome and it’s horrible! I’m the nail in red obviously you see the gap between my cuticles and nail paint, this is a big no, no! I have a thing where I like to go into nail salon and pick what I like and have the nail teach do their thing. I won’t correct them because I feel as a nail tech you should be professional doing their job. This allows me to give them a rating they deserve.
I always get gel and this is my first time ever gotten a gel manicure and pedicure and you can see threw the paint! It didn’t look and feel like gel, it was too THIN! The 2nd, 3rd and 4th picture is only 3 DAYS later! I basically don’t do much with my hands. The service felt so rushed! Throughout your service they will constantly remind you how much everything cost, and let me say it’s very annoying!!!
Will I ever go back? Respectfully NO.
If I’m paying so much, I want quality and time spent on my pedi and mani and not being rushed so they can take more customers in.
Quality is everything!
2 adults gel mani & pedi
1 child gel cat eye (her nail teach convinced my 9 year old niece to get this cat eye and it was expensive)
Total for 3 of us $380!! ridiculous!!
3 days later my nail color chiped off 7 of my nails, the whole color, had paid 51.52 for a Manicure and Pedicure, my toes are good, I didn't do anything unusual to my hands, just woke up and the whole sparkle nail color was off my natural nails, couldn't go back to fix, had to board my flight back to the mainland.
There nice people, but I'm wondering why my nails chipped off.
Wouldn't recommend Manicure just Pedicure only.
Very disappointed.
Cao did an amazing job with what I wanted! It was the perfect nails right before my date!!
So I have to give this establishment 1 star due to price and experience. I have tried a few different nail salons since being here and this by far has been the most expensive. One your salon is completely outdated to have such high prices. There are little butterfly curtains that separate each pedicure station, very tacky looking, pedicure chairs are old and need repairing, handles are chipping of wood. Pedicure prices are very high and include very cheap quality products. The young lady who did my pedicure was very kind however. I would never return here unless it’s a last resort.
This place is just ok! Was packed..but the workers were attentive. I made an appointment for a regular manicure and was seated as promptly as could be. My nail tech was friendly but felt like my manicure was rushed. No hand or arm massage but at least got my cuticles and nails trimmed down for $18.00. It was a bit overpriced for just that.
Hebe is terrific. She really enjoys her job and takes the time to really exhibit her gift that God blessed her with. Her massages during the pedicure is amazing. Almost fell asleep!
Thank you Hebe!

Quick Facts About Garden Nails

Garden Nails place has both strengths and weaknesses, as mentioned in the comments provided. While some customers had positive experiences with friendly staff and good service, others had concerns about the quality of the services provided, lack of sanitization, rushed appointments, and high prices. It is important to consider all of these factors when evaluating the strengths and weaknesses of Garden Nails place.
One of the strengths mentioned by customers is the friendly and attentive staff. Comments such as "great customer service" and "nice people" indicate that the staff at Garden Nails place are polite and helpful. This is an important aspect of any service-based business, as good customer service can enhance the overall experience for clients.
Another strength mentioned is the relaxing atmosphere. Customers mentioned feeling relaxed and enjoying the pedicure experience. This indicates that the salon has created a comfortable and pleasant environment for customers to enjoy their treatments and feel at ease during their visit.
Additionally, the availability of walk-in appointments and the large number of workers at Garden Nails place is seen as a positive aspect by some customers. This allows for flexibility and convenience for those who prefer not to make appointments in advance or have last-minute nail emergencies. The fact that there are enough staff members to handle a large number of customers is also seen as a positive aspect, as it means there is less waiting time.
However, there are also several weaknesses mentioned by customers that need to be addressed. One major concern is the lack of sanitization practices. Customers mentioned not seeing staff members washing their hands or cleaning between clients, which raises concerns about the cleanliness and hygiene of the salon. This is a significant weakness that needs to be addressed in order to ensure the health and safety of both customers and staff.
Another weakness highlighted by customers is the rushed service. The comments indicate that nail technicians are focused on completing appointments quickly, possibly sacrificing the quality of the service. Quality should be a priority over quantity in order to ensure customer satisfaction and maintain a good reputation.
Several customers also mentioned the high prices at Garden Nails place. They felt that the prices were not justified by the quality of the services provided or the ambience of the salon. This can be seen as a weakness because customers expect value for their money and will be reluctant to return if they feel that they are not receiving a fair price for the services offered.
In terms of specific services, there were concerns about the quality of gel manicures. Customers mentioned that the gel polish was too thin and chipped off quickly. This indicates poor application or low-quality products, both of which are weaknesses that need to be addressed in order to maintain customer satisfaction.
The outdated appearance of the salon was also mentioned as a weakness. Customers commented on the old pedicure chairs, chipping handles, and tacky decor. This can create a negative impression and deter customers from returning or recommending the salon to others.
Overall, Garden Nails place has both strengths and weaknesses. While they have friendly staff and a relaxing atmosphere, there are concerns about sanitization practices, rushed service, high prices, poor quality of gel manicures, and outdated salon decor. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the industry.


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Today

Opening Hours

Monday 09:00 AM - 07:00 PM
Tuesday 09:00 AM - 07:00 PM
Wednesday 09:00 AM - 07:00 PM
Thursday 09:00 AM - 07:00 PM
Friday 09:00 AM - 07:00 PM
Saturday 09:00 AM - 07:00 PM
Sunday 09:00 AM - 05:00 PM

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