Food Market Mróz Info
Amenities
Service options
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In-store shopping
Health and safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
Payments
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
In general the shop is OK and staff is mostly nice and very helpful. Giving 1 star only for the lack of prices at so many products! Every time the price is "missing", it appears the product is actually expensive. At meat/cheese section, there are no queues. I never know who's next. When it was Pewex, there a queue and no doubts. This is ridiculous!
Super. Bardzo duży market. Miła obsługq. A polskich produktów więcej niż gdziekolwiek w Polsce (hehe ;) )
Świetny polski sklep w centrum Cork. Oprócz towarów importowanych z Polski można w nim nabyć m.in rzeczy wytwarzane przez lokalnych rękodzielników /kartki okolicznościowe, słodkie bukiety, itp/.
masakra: brudno, szyba w lodówce rozbita, śmieci na podłodze, pusto w lodówkach, pusto w zamrażarkach, ciasno między regałami, obsługa fatalna, bez nmasek- nie umie zwrócić na kartę 0,5e, 2 kasy, a trzeba czekać lata na obsługę,w sklepie zimno, ale managerka nie zmarzła, bo miała długi pikowany płaszcz. Ogólnie baaardzo daleko do dawnego PEWEXu ( choc nigdy nie był ideałem), dluuuuuuga droga przed wami!!
słuchajcie, byłem wczoraj, 04-12-20222,szyba dalej rozbita, czy tak trudno wymienić coś, co zmienia obraz skleapu?! może Wam pomogę!
Shop here always as have some fav polish food. Staff is friendly enough.
One of female cashier's attitude is super terrible, she doesn't know any English, and was rude staring at me, what a horrible service? I came there few times as I like this market, but female workers, none of them are friendly and nice. Never ever will go there again, u just good at losing people who like this market. I feel hurt and sad, but if u don't care about your customer service to ppl who are not polish, then why would I care about your business. I hope not all polish like female staff there, that's very bad experience
Food Market Mróz on Leitrim Street is the perfect place in Cork City for you to get all your favorite Polish foods and drinks. The store has a wide-range of grocery shopping products, as well as some personal products, and a large delicatessen.
Avoid any fresh products from this shop. Bought meat on a Tuesday, went to prepare it that night and found it had a horrible smell and slimy. Just before purchase I asked is the meat fresh and I was told it’s from today. Do Not Shop here.
Quick Facts About Food Market Mróz
Food Market Mróz in Cork City is a popular Polish supermarket that offers a variety of products to its customers. While there are some strengths to the store, such as friendly staff and a wide selection of Polish goods, there are also several weaknesses that need to be addressed.
Starting with the strengths, customers have generally found the staff at Food Market Mróz to be helpful and friendly. This is an important aspect of any retail store as it contributes to a positive shopping experience. The store also offers a wide range of Polish products, making it a go-to spot for those looking for their favorite Polish foods and drinks. Additionally, the store provides a section dedicated to locally-made products, supporting local craftsmen and offering customers unique items.
However, there are several weaknesses that customers have pointed out. One major complaint is the lack of prices on many products. This can be frustrating for customers as it creates uncertainty about the cost of items. Moreover, customers have noticed that when prices are missing, the products tend to be more expensive. This lack of transparency puts customers at a disadvantage, as they may unknowingly overspend on items.
Another weakness identified is the organization and customer flow within the store. Specifically, customers have mentioned that there are no clear queues at the meat and cheese section, which creates confusion about who is next in line. This can lead to frustration and a lack of efficiency during peak shopping times. Comparatively, customers highlight the previous store, Pewex, as having a clear queue system, making it easier for customers to navigate and ensuring a smoother shopping experience.
Furthermore, customers have expressed concerns about the cleanliness of the store. Complaints include broken glass in the fridge, trash on the floors, and empty shelves in the refrigerators and freezers. These cleanliness issues give the impression of poor store management and can impact the overall perception of the store's quality and hygiene.
Additionally, customers have had negative experiences with certain members of the staff. One specific complaint highlights a female cashier who was rude and seemed to lack English language proficiency. This type of behavior is disappointing and reflects poorly on the store's customer service. Customers expect to be treated with respect and professionalism, regardless of their nationality or language proficiency. Negative experiences like this can lead to customers choosing to shop elsewhere and may harm the store's reputation.
Another concern raised by a customer is the quality of the fresh products, specifically meat. The customer purchased meat that was claimed to be fresh but later discovered that it had an unpleasant smell and was slimy. This suggests that there may be issues with the store's quality control and handling of perishable items. It is crucial for a grocery store to prioritize the freshness and quality of its products to maintain customer satisfaction and trust.
In conclusion, while Food Market Mróz in Cork City has its strengths, such as friendly staff and a wide selection of Polish products, there are clear weaknesses that need to be addressed. These include the lack of prices on many items, confusion at the meat and cheese section, cleanliness issues, subpar customer service from certain staff members, and concerns about the quality of fresh products. Addressing these weaknesses would greatly improve the overall shopping experience for customers and contribute to the store's success.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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