Fireaway Pizza Selsdon Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Late-night food
Dining options
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Lunch
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Dinner
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Tried Fireaway Pizza for the first time today and cannot recommend this place enough! Lovely quality ingredients as well as the amazing service from ordering through to the very polite and courteous delivery driver. Thank you to Ash and his team.
Pizza tasted meh. Its supposed to be made quick but the person working thr counter was very slow and wouldn't do it even though there were no customers. The place is spacious and clean and the staff is friendly but wouldn't go again.
Delivered my pizza with out my drink No apology or compensation! Bad service I’ll stick to a well known pizza brand in future! Would not recommend…
Had the Twisted Hawaiian pizza and a raspberry milkshake, both were fantastic, really tasty.
Delivery driver was very pleasant and friendly. Will definitely make this place number one for pizza orders from now on
Waited an hour for delivery, then got a notification that delivery was cancelled. Don't have time to order anything else for lunch now!
Pizza arrived hot and fast but not the chicken wings pizza was tasteless no taste at all called branch as was really disappointed and spent 35£ was told the pepperoni was beef! This does not mention on the website atall only the ham etc I don’t eat beef so has made me feel really sick was told I will get a refund but I am still waiting such a shame …
Food is very delicious ????
Fast delivery.
Big shop
Decent environment
Ordered a take away on Friday night it never turned up and they still charge me for the food no answer on the phone after 150 times calling
Went to the shop today to find it was closed. ?????
Very poor
Quick Facts About Fireaway Pizza Selsdon
Fireaway Pizza Selsdon has received a mixture of positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, we will examine the comments provided.
Starting with the strengths, one customer expressed their satisfaction with the quality of ingredients and the service provided from the ordering process to the delivery. This suggests that Fireaway Pizza Selsdon places importance on using high-quality ingredients and ensuring a positive customer experience.
Another customer mentioned that the pizza they ordered was fantastic and tasty, particularly praising the Twisted Hawaiian pizza and the raspberry milkshake. This indicates that Fireaway Pizza Selsdon offers a range of delicious menu options that are enjoyed by some customers.
Furthermore, several customers appreciated the promptness of the delivery service. They mentioned that the pizza arrived hot and fast, which suggests that Fireaway Pizza Selsdon prioritizes timely delivery for customer satisfaction.
Additionally, comments highlighted the size of the shop and the clean environment, implying that Fireaway Pizza Selsdon has a spacious and well-maintained establishment. This could contribute to a pleasant dining experience for customers.
On the other hand, there are also weaknesses pointed out by customers. One customer mentioned that the pizza tasted mediocre, not meeting their expectations. This suggests that Fireaway Pizza Selsdon may need to work on consistently delivering pizzas that meet customer standards in terms of taste.
Another weakness mentioned was the slow service at the counter, even with no other customers present. This indicates that Fireaway Pizza Selsdon may need to improve the efficiency of their staff to ensure a smooth and timely ordering process.
One customer complained about missing their drink in their delivery order, with no apology or compensation offered. This indicates a lack of attention to detail and failure to resolve customer complaints in a satisfactory manner. Consequently, Fireaway Pizza Selsdon may need to improve their customer service protocols to handle such incidents more effectively.
There were also issues with the delivery service. One customer expressed frustration after waiting for an hour and receiving a notification that the delivery was cancelled. This reflects poorly on Fireaway Pizza Selsdon's reliability and ability to fulfill delivery orders in a timely manner. Similarly, another customer mentioned that they called the branch to complain about their pizza, but the issue was not resolved promptly.
Lastly, one customer mentioned that they experienced poor customer service when they visited the shop, as it was closed despite their efforts to contact them. This indicates a lack of communication and availability, which can negatively impact customer satisfaction.
In conclusion, Fireaway Pizza Selsdon has both strengths and weaknesses based on customer feedback. Their strengths include the use of quality ingredients, positive delivery experiences, and a clean establishment. However, weaknesses include inconsistent taste, slow service, issues with delivery, and poor customer service response. By addressing these weaknesses, Fireaway Pizza Selsdon can improve its overall customer experience and reputation.
Today
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