Essential Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointment required
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Appointments recommended
Best PlaceJuice Reviews
My favorite nail place ever!! I've been coming here for about 5 years and I'm always super happy with the results! Jazz is super talented and the owners are always so friendly and welcoming. I drive an hour once a month from where I currently live just to get an amazing gel manicure. But, I have no reason to ever go anywhere else! Gel perfection.
It is the best nail salon on the island! All the girls, and MC the boss are always friendly and take me in as soon as I walk in there. I’ve never waited for more than five minutes for a technician to take me. My favorite is Fiona, I wanted a French manicure and she suggested doing a diagonal line instead of a straight line and made my French manicure unique! Got complimented on my nails every time I get them done. One time they even did a cheetah print on my nails and was so amazed on every little detail! Love them and def Recommend them! (The picture shows I need to go back to them tomorrow. I’m overdue lol)
Definitely the best nail salon around! Mia and Lily are the best. My UV gel tips last 4 weeks and their base polish is so beautiful. I love this place! Cannot go anywhere else!
Disgusting service, they all speak their own language staring at you and laughing, they talk about how much you tip them, they do not respect that you have an appointment, they will let you wait there till they feel like taking you, they act like they’re busy and that you are the lucky one to be there, disgusting. Never ever going back there.
The atmosphere is not only professional and unique, the nail technicians are artists. They aren't a sales team, they give you exactly what you ask for. My nails last a long time and never chip. Kid friendly and they create perfect symmetry for Manicures and Pedicures. So friendly and team-oriented. I can never decide so they suggest seasonal colors or your favorite colors. See the Octoberly-Wicked results. So satisfied! Thank you Essential nails!
Waste of time and $$ I got my nails done Wednesday night and woke up Thursday morning with nail polish missing on 4 nails. I don't have the luxury of going back to get it fixed so don't even suggest. That was my only night off I'm 9 months pregnant with a 1 yr old. So now I'm out $40 with a terrible pedicure that I can't reach to fix myself. Learn to be better!!!!!
Do not go here if you want to be ignored. I had an 11:30 appointment on Saturday and I know it's busy but one person walked in asking for a pedicure she said she was early and then two more people walked in asking for a pedicure and everyone that came after me went ahead of me. I got up took my pocketbook and I said you know what I'm leaving. There are many nail salons out there & this doesn't have to be my salon. What's the point of making an appointment if they can't keep it. I'll never ever go here again!!!
They need to GET IT TOGETHER!!
I’ve been a client for many years and it’s always an excellent service. People compliment my nails all the time. The callus removal pedicure is very effective.
Quick Facts About Essential Nail Spa
Strengths:
1. Talented and Friendly Staff: The commenters repeatedly mention the talent and friendliness of the staff at Essential Nail Spa. This is a significant strength as it contributes to a positive customer experience and creates a welcoming atmosphere.
2. Skilled Nail Technicians: The commenters praise the nail technicians for their skill and artistry. This indicates that the salon has a team of skilled professionals who are capable of delivering high-quality nail services.
3. Prompt Service: Multiple commenters mention that they never have to wait long for a technician to attend to them. This indicates that the salon is efficient in managing appointments and ensuring timely service.
4. Unique and Creative Nail Designs: Customers appreciate the unique and creative nail designs offered at Essential Nail Spa. The commenters mention having received compliments on their nails, which indicates that the technicians have the ability to create distinctive and eye-catching designs.
5. Lasting and High-Quality Results: Many commenters mention that their nails last a long time without chipping. This suggests that the salon uses high-quality products and techniques, resulting in durable and long-lasting results.
6. Kid-Friendly Environment: One commenter mentions that the salon is kid-friendly. This is a strength as it indicates that the salon caters to a diverse clientele and creates a welcoming environment for families.
Weaknesses:
1. Language Barrier and Inappropriate Behavior: One negative comment states that the staff speaks in their own language, laughs, and discusses customers' tips, making the customer feel uncomfortable. This suggests a lack of professionalism and may create a negative experience for customers who do not understand the language being spoken.
2. Inconsistent Service: A customer mentioned waking up the day after getting their nails done to find polish missing from four nails. This suggests a lack of attention to detail and quality control, resulting in an inconsistent service experience.
3. Poor Customer Service: Another negative comment mentions feeling ignored and neglected by the staff. This indicates a lack of attentive and respectful customer service, which can significantly impact the overall customer experience.
4. Appointment Management Issues: One commenter expresses frustration about having made an appointment but not being taken in on time, while other walk-in customers were attended to before them. This suggests a lack of organization and effective appointment management.
5. Lack of Responsiveness: In the case of a customer experiencing issues with their pedicure, they mention not being able to go back to get it fixed, which suggests a lack of responsiveness from the salon in addressing customer concerns.
6. Pricing: While not explicitly mentioned in the comments, the cost of services may be a weakness for some customers if they find them to be too expensive or not justified by the quality of the service provided.
In conclusion, while Essential Nail Spa has several strengths such as talented and friendly staff, skilled technicians, prompt service, unique designs, lasting results, and a kid-friendly environment, it also has weaknesses including language barriers, inconsistent service, poor customer service, appointment management issues, lack of responsiveness, and potentially high pricing. These weaknesses could potentially impact the overall customer experience and should be addressed by the salon to improve customer satisfaction and loyalty.
Today
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