Elite Nail Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
My sisters and I got our nails Monday 2/6/23 we all got acrylic fills with gel polish to start; by Wednesday 2/8/23- 3 of my nail polishes CHIPPED off, went to get them fixed the next day while I was getting them fixed someone else walked in with chipped polish. It’s now 2/11/23 and my polish is chipped and peeling AGAIN. I don’t work with my hands so no reason for my polish to be chipping and peeling off. - we all got burned numerous times by the Dremel, when my one sister went to wash her hands of the dust the lady FOLLOWED her into the bathroom to dry her hands for her. When my other sister was getting her nails finished up someone started to sweep under her feet which left her in a position of her feet up sideways in the air. In the middle of two of us getting our nails done one of their regulars walked in and they tendered to her right away completing her nails while we were there first in the middle of our service, and we are also paying customers. Do not recommend going here.
I've been to other salons if I'm meeting a friend for pedis or something, but I always come back to this one for myself! I am very happy with how easy it is to get an appointment (same day), the salon itself (great massage chairs and looks clean), and the staff (greeted me when I walked in).
I got a gel fill in with gel polish, and a spa pedicure with gel polish. Both nail techs, Jenna (pedi) and and Tiffany (mani) were very nice and friendly. They took their time and paid attention to every detail. They definitely seemed eager to make sure I was happy, and I was. I explained how I like my nails to look and they came out exactly how I wanted them to. They're pretty perfect and probably the best I've ever seen them done. They look good from every angle, they are not overly thick, and they are very even.
I was there for two hours, but I actually enjoy every minute in the massage chair, and I leave so relaxed. If you don't like to sit as long, you could do a regular pedi since even that one includes more than I've experienced in other salons: soak, scrub, lotion with brief leg massage, hot stones, and a good shoulder massage when done. The spa version adds a 10 minute massage and foot exfoliation. Price-wise, I would say they are fair and competitive.
I will definitely be back!
Helped bring my Pinterest nail dreams to reality! Recommended a stronger gel because i said I’m always breaking my nails too easily - great job! Can’t wait to go back!
Charged me more money then I was supposed to pay messed up my nails and cut my finger The first picture is what I showed them and the second picture is what I got
They did a wonderful job on my nails and I could not ask for better staff in the nail salon. I recommend that you visit and get your nails done!
Sharon is amazing! She is so detail oriented and spent literally an hour doing my nails making sure they were perfect! And Jean does amazing pedicures definitely worth the extra money to get the longer massage. I live in Warwick and I’d rather go here then the 4 local salons near me
I made an appointment. Sat there for over 45 mins while people who walked in were seen before me. Didn't have the courtesy to tell me there was a wait- I would have rescheduled! Not coming back. That was ridiculous.
Muy buena atención y muy buen servicio. Lo recomiendo . Muy feliz con el trabajo en mis uñas
Quick Facts About Elite Nail Salon
Strengths:
1. Easy to get appointments: One customer mentions that it is easy to get a same-day appointment, which is a positive aspect. This indicates that the salon is efficient in managing its schedule and accommodating customers.
2. Clean and well-maintained salon: Another customer compliments the salon's appearance, stating that it has great massage chairs and looks clean. A clean environment is crucial for maintaining hygiene and creating a pleasant atmosphere for customers.
3. Friendly and attentive staff: Multiple customers appreciate the friendliness and attentiveness of the nail technicians. They mention that the technicians took their time and paid attention to detail, ensuring customer satisfaction. Friendly and attentive staff can contribute to a positive customer experience.
4. Ability to meet customer preferences: A customer expresses satisfaction with how the nail technicians understood and executed their preferences. The customer's nails turned out exactly as desired, showcasing the salon's ability to bring customers' nail dreams to reality.
5. Relaxing experience: One customer mentions that they enjoyed every minute in the massage chair and left feeling relaxed. The addition of massage services during pedicures contributes to the overall customer experience and can attract customers seeking relaxation and pampering.
6. Competitively priced: A customer states that the salon's prices are fair and competitive compared to other salons. Offering competitive pricing can help attract customers who are conscious of their budget.
Weaknesses:
1. Inconsistent quality: Several customers have experienced issues with their nails, such as chipped polish and incorrect nail designs. Inconsistent quality reflects a lack of attention to detail and quality control, undermining the salon's reputation.
2. Safety concerns: One customer mentions getting burned multiple times by the Dremel tool used by the nail technicians. This raises concerns about the salon's safety protocols and proper training of the staff. Safety should be a top priority in any salon.
3. Poor customer service: Multiple customers express dissatisfaction with the customer service they received. One customer mentions being ignored while others who arrived later were served before them, demonstrating a lack of attentiveness and respect for customers. Another customer mentions not being informed about a wait time, resulting in a long and frustrating wait. Poor customer service can lead to negative experiences and deter customers from returning.
4. Inconsistent pricing and mistakes: One customer complains about being charged more than the agreed-upon price and receiving a poor nail job. Inaccurate pricing and mistakes can create a negative impression and erode trust in the salon's professionalism.
In conclusion, Elite Nail Salon has several strengths, including easy appointment scheduling, a clean salon environment, friendly and attentive staff, the ability to meet customer preferences, and providing a relaxing experience. However, the salon also faces weaknesses such as inconsistent quality, safety concerns, poor customer service, and pricing mistakes. Addressing these weaknesses is crucial for improving customer satisfaction and maintaining a positive reputation in the industry.
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Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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