Ebony Beauty Supply 3 Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Best PlaceJuice Reviews
Worst beauty supply you can go to the hair looks already destroyed and not maintained on the mannequin they don't cut lace fronts because of their past situations supposedly. they won't let you check your hair before you buy it yet alone do they even know if they're giving you the right hair/wig you may be asking for I had to go and do they're work for them as two young female employees stood behind me and figure it out myself and match the wig on the Isle very unprofessional would never refer anyone to go buy hair is over price as well for synthetic and human hair. No point to even walk in there
Manager ÉRICA is rude with customers and her employees I’m a regular customer and I will never ever be back there again she was cussing in Spanish please ???? owner needs to take action a put a spy camera so he can listen what goes on in that store I’m sure they will loose customers and employees. Long story short I was there today while she was being rude to her employees I asked her for a product and she rolled her eyes ???? and told her employee to help me out just because I’m black. she assumed i didn’t speak Spanish because I’m dark skin I’m black/ latin. I will be filling a racism report. Because we are a free country and I’m pretty sure she is a bit legal to work here.
When I went to purchase some items the cashier didn't even say hello or smile. She is a very unpleasant lady.
Would give zero stars if I could. ELIZABETH is a terrible manager and will cost this owner a ton of money and lost business. Her co workers especially the one with orange hair is just as bad. They were extremely unprofessional, lazy and unhelpful. I had to listen to an entire conversation about how no one likes another employee “Miss Erika.” Eventually I just walked out. The owner was not present but would be appalled that his business was run this way. DON’T SHOP HERE AS LONG AS THOSE LAZY GIRLS HAVE A JOB.
THESE PEOPLE R SO SWEET, I was struggling and she gave me A 30% discount and she called me pretty, I would go there every day!!!!
Terrible customer service... Lazy unprofessional workers. Elizabeth and her cohort need to find another job since they cannot be bothered to sell products or help customers.
I can always find what I want in there reasonably priced also
Google sent me here. Thank you to the One young lady who assisted me today. Love and light to all the “others” in the business? Light is good and needed ☀️ Good luck.
Quick Facts About Ebony Beauty Supply 3
Ebony Beauty Supply 3 has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the business, we will examine each comment and identify the relevant aspects.
One common complaint that has been mentioned is the poor quality of the hair and wigs. Customers have reported that the hair on the mannequins looks destroyed and poorly maintained. This indicates a weakness in the store's selection and maintenance of their products. Customers want to see high-quality hair and wigs before making a purchase, and if the store cannot provide that, it can lead to a loss of business.
Another weakness that has been mentioned is the unprofessional behavior of certain employees. The manager, ÉRICA, has been described as rude not only to customers but also to her own employees. This kind of behavior can create a toxic work environment and negatively impact the customer experience. The comment about ÉRICA cussing in Spanish and assuming a customer's ethnicity based on their skin color reflects discriminatory actions that should not be tolerated. This behavior can lead to a loss of trust and customers may seek alternatives where they feel more respected and valued.
Customers have also mentioned the lack of customer service and pleasant demeanor from certain employees. The comment about the cashier not saying hello or smiling indicates a weakness in customer service skills. A friendly and welcoming atmosphere is important for customers to feel comfortable and enjoy their shopping experience. If employees are not providing proper customer service, it can create a negative perception of the business and customers may choose to shop elsewhere.
On the positive side, there is a comment praising the store for the discounted price and compliments from one of the employees. This indicates a strength in customer care and willingness to go the extra mile to assist customers. Providing discounts and offering kind words can create a positive impression and build customer loyalty. It is crucial for the store to maintain a consistent level of customer care and ensure all employees are trained to provide excellent service.
One customer mentioned that they can always find what they want in the store at a reasonable price. This is a strength for the business as it indicates a well-stocked inventory and competitive pricing. Customers value convenience and affordability, so if Ebony Beauty Supply 3 consistently delivers on these aspects, it can attract and retain customers.
In summary, Ebony Beauty Supply 3 has several weaknesses that need to be addressed in order to improve customer satisfaction and maintain a strong reputation. These include the poor quality of products, unprofessional behavior from certain employees, and a lack of customer service skills. However, the business also shows strengths in providing discounted prices, compliments, and a well-stocked inventory. By addressing the weaknesses and building on the strengths, Ebony Beauty Supply 3 can work towards becoming a more successful and customer-focused business.
Today
Opening Hours
| Monday | 09:00 AM - 07:50 PM |
|---|---|
| Tuesday | 09:00 AM - 07:50 PM |
| Wednesday | 09:00 AM - 07:50 PM |
| Thursday | 09:00 AM - 07:50 PM |
| Friday | 09:00 AM - 07:50 PM |
| Saturday | 09:00 AM - 07:50 PM |
| Sunday | 10:00 AM - 05:50 PM |
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