Downtown Shisha Info
Amenities
Service options
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
Dining options
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Brunch
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Dessert
Amenities
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Toilets
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Wi-Fi
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best PlaceJuice Reviews
So bad
Friendly staff, great service, and amazing Shisha. No other shisha lounge in Newcastle can beat this place. I walk 40 minutes daily just to come all the way to this place even though there are plenty of shisha lounges where I live. Don’t be surprised by their modest prices cheap is not always bad!! I have noticed that they value their customers more than greedy financial gains.
Literally could not find your front door but hey I'll give you 5 stars because the pictures looked great
Good music, good vibes. Really nice and friendly staff. I definitely recommend to go. Toilet are really clean. Sofas are really comfortable. Me and my friends really enjoyed it and will be back soon
Nice
This is arguably and unfortunately one of the worst shisha experiences I have ever had in the UK.
There were three problems with my experience: health hazard, hygiene, and shisha taste.
First, the coal is heated inside the area where you smoke shisha. We were seated near that area and we had to ensure the disturbing smell of burning coal.
Second, the hygiene of this place is very poor. Not only the sofas and the floors are dirty, the shishas are very old and look unclean. The poor hygiene of hose made it uncomfortable for us to hold it.
Lastly, there is a problem with the taste. They said that they say they offer '10£ alfakher and £13 for starbuzz flavors'. We tried one starbuzz flavor and this was not starbuzz! The taste was very close to metal.
We left after 15-20 minutes and we would never come back again.
A great place with many shisha flavours to choose from,both american and arabic flavours.The staff is very friendly and helpful and provides great services.One more thing to note is the music which is beautiful with a taste of modern pop, hip hop and arabic ariental genre.You should totally pay a visit when visiting Newcastle.
Best shisha I've ever got, and the service was absolutely fantastic also the staff are so friendly there.
Quick Facts About Downtown Shisha
Strengths:
- Friendly staff: The comment mentions that the staff at Downtown Shisha place are friendly and helpful. This is a positive attribute as it creates a welcoming and enjoyable environment for customers.
- Great service: The comment also states that the service at the shisha place is great. This is a strength as good service enhances the overall customer experience and satisfaction.
- Amazing shisha: The commenter claims that the shisha at Downtown Shisha place is unbeatable and worth traveling for. This indicates that the quality of the shisha is exceptional and a strength of the establishment.
- Modest prices: The commenter adds that the prices at Downtown Shisha place are affordable and that cheap does not always mean bad. This is a strength as it attracts customers who are looking for value for their money and may encourage repeat business.
- Good music and vibes: Another positive comment mentions that the music and atmosphere at Downtown Shisha place are enjoyable. This is a strength as it contributes to creating a pleasant and fun environment for customers.
- Clean restrooms: The commenter notes that the toilets at Downtown Shisha place are clean. This is a strength as it reflects the establishment's commitment to maintaining cleanliness and hygiene standards.
Weaknesses:
- Difficulty finding the front door: One comment mentions that they had trouble locating the front door. This is a weakness as it may deter potential customers who may find it frustrating and inconvenient to locate the entrance.
- Poor hygiene: Another comment criticizes the hygiene of the place, stating that the sofas, floors, and shishas are dirty. This is a significant weakness as it can create an uncomfortable and unappealing environment for customers.
- Unpleasant smell: The same comment also mentions a disturbing smell of burning coal near the seating area. This is a weakness as unpleasant odors can negatively impact the customer experience and drive customers away.
- Shisha taste: The commenter expresses dissatisfaction with the taste of the shisha, claiming that it was far from the advertised flavor and had a metallic taste. This is a weakness as it indicates inconsistency in quality and may lead to negative reviews and loss of business.
- Short visit: One comment states that they left after only 15-20 minutes and would not return. This is a weakness as it suggests that the customer did not have a positive experience and was dissatisfied with the establishment.
- Lack of starbuzz flavor: The commenter mentions that the starbuzz flavor they tried did not taste like starbuzz. This is a weakness as it indicates a potential problem with the authenticity and consistency of the flavors offered.
Overall, Downtown Shisha place has several strengths such as friendly staff, great service, amazing shisha, modest prices, good music and vibes, and clean restrooms. However, there are also notable weaknesses including difficulties finding the front door, poor hygiene, unpleasant smells, inconsistent shisha taste, and a short visit from a dissatisfied customer. Addressing and improving upon these weaknesses can help Downtown Shisha place become an even better shisha lounge and attract more customers.
Today
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