Diamond Nails & Spa Info
Best PlaceJuice Reviews
Nu did a wonderful job on my nails. I brought in a picture I found online and she did better than the picture. This was my second shellac manicure (the first one was over 3 weeks ago) and they still looked great. I just wanted to update the polish for the holiday! Highly recommend!!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Credit cards
Quick Facts About Diamond Nails & Spa
Diamond Nails & Spa has both strengths and weaknesses based on the comments provided.
Starting with the strengths, customers have praised the skill and talent of certain nail technicians. For example, Nu received positive feedback for doing a wonderful job on a shellac manicure, even better than a picture the customer provided. Similarly, another customer expressed satisfaction with their french gel tips, noting that they still looked fresh after two weeks. This indicates that the salon has skilled technicians who can produce long-lasting and well-done nail services.
Another strength of the salon is its customer service. Many customers mentioned that they were greeted with a smile and received friendly and accommodating service. The staff was patient, kind, and responded to all inquiries, ensuring that customers felt valued and respected. Additionally, the efficiency of the salon was highlighted, with customers appreciating that their appointments were timed well and that the salon kept up with a busy environment.
Furthermore, the affordability and transparency of the salon were praised. A customer stated that they had a hard time finding the price menu but appreciated that they were able to take a photo of it. This indicates that Diamond Nails & Spa is upfront about their prices and provides transparency to customers.
However, there are some weaknesses mentioned in the comments that need to be addressed. One major weakness is the negative experience some customers had with their nail services. One customer mentioned that they had stiletto nails done, but the process took three hours, and their nail technician repeatedly drilled their skin, glued their fingers together, and applied the nails crookedly. The customer was also dissatisfied with the quality of the acrylic and felt that the $150 they paid was a scam. Another customer claimed to have been injured during a pedicure, with the nail technician massaging their leg too forcefully and causing damage to their connective tissue. The customer was unhappy with the response from the salon, as they initially received a refund for the pedicure but later faced difficulties in getting a full refund to cover their lost income and medical bills.
The lack of liability coverage and the resistance to providing a refund for an injury is a significant concern. The customer mentioned that they found out that the salon only had workman's comp insurance, and when they demanded a full refund, they were given false information and eventually escorted out by security. This indicates a lack of accountability on the salon's part and a failure to properly handle customer complaints and injuries.
In conclusion, while Diamond Nails & Spa has strengths such as skilled technicians and good customer service, there are weaknesses in the form of negative experiences and a lack of accountability when it comes to customer injuries. It is important for the salon to address these weaknesses and prioritize customer safety and satisfaction.
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Opening Hours
| Monday | 10:00 AM - 09:00 PM |
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| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 07:00 PM |
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