Costa Coffee

18 Armstrong Way, Beverley HU17 0NW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Costa Coffee Info

Best PlaceJuice Reviews

Good drinks and nice staff. Reasonable price ????

OPEN Reviews (57)

Amenities

Service options

Outdoor seating
Takeaway
Dine-in

Highlights

Great tea selection

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings

Coffee

Dining options

Breakfast
Lunch
Dessert

Amenities

Good for kids
High chairs
Toilets

Atmosphere

Casual

Crowd

Groups

Payments

NFC mobile payments

Quick Facts About Costa Coffee

Costa Coffee, like any business, has its strengths and weaknesses. In order to analyze these, we will consider the comments provided.

Starting with the strengths, it is evident that Costa Coffee offers good drinks, as mentioned in multiple comments. The customers appreciate the quality of the coffee and find it enjoyable. Additionally, the staff is complimented for being nice and friendly. This implies that the customer service provided is satisfactory and contributes positively to the overall experience. Furthermore, the reasonable price is highlighted, suggesting that customers feel they are getting value for their money.

Moving on to the weaknesses, the comments highlight a few areas of improvement. One comment describes an "appalling scenario" where the barista with ginger hair ignored the customer and her daughter, failed to engage in conversation, and did not provide a positive experience. The lack of friendliness and engagement affected the customer's daughter, almost bringing her to tears. This suggests a weakness in the customer service provided by this specific staff member. Another customer mentions the cleanliness of the tables, stating that they were not the cleanest during a busy period. This indicates a potential weakness in the overall cleanliness and maintenance of the Costa Coffee branch.

Additionally, there is a mention of a 25-minute wait time due to a long queue. While it is acknowledged that the staff are described as hardworking, the long wait time could be seen as a drawback for customers who are in a hurry or have limited time. Another comment mentions that the service has improved from a previous visit, suggesting that there may have been issues in the past with the quality of coffee made by the staff. This could indicate a potential weakness in consistency.

Overall, the strengths of Costa Coffee appear to lie in the quality of the drinks, the friendly staff, and the reasonable prices. These factors contribute positively to the customer experience. However, there are areas that need improvement, such as the customer service provided by specific staff members, the cleanliness of the tables during busy periods, the wait time due to long queues, and consistency in the quality of coffee.

In order for Costa Coffee to address these weaknesses, it is essential for them to focus on training their staff to provide consistent and friendly customer service. This could include emphasizing the importance of engaging with customers, making them feel valued and welcome. In terms of cleanliness, it would be beneficial for the branch to allocate more resources to ensure the tables are consistently clean, especially during busy periods. Additionally, addressing the issue of long wait times through effective queue management strategies or increased staff numbers can help improve customer satisfaction.

By addressing these weaknesses and building on their strengths, Costa Coffee can continue to attract customers with their good drinks, friendly staff, and reasonable prices, ensuring a positive overall experience for their customers.