Concentra Urgent Care

Convenient location, good service, plenty of seating. Clean and they accept Florida Blue Insurance.

Update:

Omg they took so ling to attend to me. Waited for hours.

Reception was excellent. Technician was excellent. Doctor was excellent.

I am not totally satisfied with the pricing structure of the DOT exam. It is fair to pay

$130 for it the first time you are checked but it is not fair to pay the same amount for a “follow up” / same test at a 3 months period. I will understand one should pay that after one year but not just 3 months.

90 minutes left alone in an exam room without a word from the staff; all for a 10 minute physical exam for work. Over 4 hours total time in a room full of sick folks and the doctor says masks aren’t required any more…..I’m healthy they aren’t, I’m going to wear mine thank you. They used to provide me with a copy of the exam to send off to who I needed it for but this time one of the staff basically told me I was lying and that they don’t do that there…..um yes you did. Going to ask my medical folks to not send me there again. Need to find somewhere else to get a routine physical done. This is definitely not the place for that.

My experience overall was good, but I am glad that I received this invitation to write a review. I distinctly recall a situation that occurred during my visit that hasn’t left my mind. I had just completed a urine drug screen with a very busy, yet professional and focused gentlemen lab technician. Just as I sat outside his work area waiting for my chest ray, a woman approached him after calling out his name down the hallway. She stood in the doorway 3 feet from me and began asking him why he hasn’t answered his “radio”. He began to explain that it didn’t go off and that he was helping someone (me). She told him a condescending tone that he needs to have his radio on and answer it because someone in the office needed him to translate for them. He glanced at me as he noticed that I was obviously aware of what just happened. He said nothing and went back to his work. I’m really disappointed to see that what appears to a person of leadership at this business not valuing an obviously important, skilled, and talented team member that showed up to work. Businesses are hurting for people that want to work. Respect for clients and team members is a culture that begins at the top.

I am a healthcare professional myself And when I go to an office if the receptionist is not providing providing great customer service that's enough for someone to walk out. I can say the receptionist at concentra did very well. The young lady that was collecting the sample didn't look too happy, but still communicated and provided care as anyone would expect. The doctor/PA/NP, was hilarious.

Overall a 10/10 mainly for customer service and the quality of care.

Be prepared to WAIT FOR HOURS. I went to Urgent Care thinking I had bronchitis. Waited in lobby for at least 2 hours.

I should have been given a Covid test when put into my room, but after more than 2 more hours of coughing in the room, I went in the hall and hollered to a staff member at the other end, asking if I had been forgotten. So a nurse came and finally administered a Covid test. It took only seconds when she finally came to do it. Then she disappeared for at least another hour. I was getting my things together to just leave without being seen when she came in, looked at the test and left again. Very poor communication and totally inefficient.

The staff were very quick to call you back. The lobby and the rooms were clean. Lashawnda was friendly, polite and drew my labs painlessly! I would recommend this location to friends and family.

There’s nothing urgent about this place. I was there for almost 2hrs and the only thing these people were able to complete were my vitals. Pathetic. Waited in a room for over 30min for a doctor that never came. Finally I just left. Also this place is unsanitary. The lady told me to put my face on the eye machine without cleaning it so I politely asked if it could be cleaned first and it took forever for her to find the cleaning stuff. It’s just a mess.