Cindy's Nail & Spa Info
Best PlaceJuice Reviews
My new spot!! It’s a huge place so I was able to walk in and got seated right away and it was fairly busy. You can tell everyone takes pride in their work! I had Kathy and she was enjoying it more than me :) my nails look fantastic and the prices were reasonable. Can’t wait to be back!!
Amenities
Accessibility
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Wheelchair accessible entrance
Quick Facts About Cindy's Nail & Spa
Strengths:
1. Large Space: The salon is described as being a huge place, which allows for easy walk-ins and quick seating. This indicates that they have enough seating and staff to accommodate a reasonable number of customers at once.
2. Pride in Work: The comment mentions that everyone at Cindy's Nail & Spa takes pride in their work. This suggests that the staff is dedicated to providing quality services and ensuring customer satisfaction.
3. Reasonable Prices: The prices at Cindy's Nail & Spa are described as reasonable. This is a strength as it makes their services accessible to a wider range of customers.
4. Availability for Walk-Ins: Unlike other nail salons that require appointments, Cindy's Nail & Spa allows walk-in customers. This can be a convenient option for those who prefer to make spontaneous visits or for last-minute appointments.
5. Drink Service: The salon offers complimentary drinks like water and wine. This can enhance the customer experience and add a touch of luxury to their visit.
6. Expert Nail Technicians: The comment specifically mentions a technician named Kathy, who appeared to enjoy her work and did a fantastic job. This implies that the salon has skilled technicians who can provide high-quality services.
Weaknesses:
1. Inconsistent Service: One comment mentions that while one technician provided excellent service, another technician had an attitude and poor customer interaction. Inconsistent service can be a weakness as it can lead to a negative customer experience and lack of trust in the salon.
2. Long Wait Times: It is mentioned that the salon was extremely busy, resulting in a long wait time of approximately three hours. Although the fact that they were busy can be perceived as a sign of popularity, excessive waiting can be a downside for customers who value efficiency and promptness.
3. Cash Preferred: Although the salon accepts card payments, customers note that they prefer cash payments and even have an ATM on-site. This can inconvenience customers who prefer using cards or may not have cash readily available.
4. Lack of Front Desk Staff: There is a remark about the salon lacking a dedicated front desk staff. Instead, the owner or a technician has to stop what they are doing to greet and assist new customers. This can lead to a chaotic atmosphere and possibly impact the overall customer experience.
5. Inadequate Communication: In one comment, a customer mentions that they were not instructed to put their other hand in the bowl during their service. When questioned about it, the technician responded with a condescending and rude tone. Poor communication and customer service can be a significant weakness, as it can leave customers feeling frustrated and dissatisfied.
6. Nail Quality: One customer mentions that they were unhappy with the quality and look of their nails. This suggests a potential inconsistency in the skill level of the technicians and the overall outcome of the services provided.
In conclusion, Cindy's Nail & Spa has several strengths, including a large space, pride in work, reasonable prices, availability for walk-ins, drink service, and expert nail technicians. However, they also have weaknesses such as inconsistent service, long wait times, a preference for cash payments, lack of front desk staff, inadequate communication, and potential issues with nail quality. It is important for the salon to address these weaknesses in order to provide a consistent and satisfying experience for all customers.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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