Carson Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
I am sorry i’m not a usual mail cridict but they were so mean to me. They were super aggressive to my nails and they ruined my cuticle's. This place left me crying and feeling so sad afterwards because they were all giving me such a hard time about what shape and nail design i wanted. i did call however to complain and they felt so bad cindy is so nice and offered to do them again
Negative one stars … I asked specifically for DIP powder. They put acrylic on and my fingers and nails hurt for days! I have been getting dip powder for the last 4 years and have never had a technician out acrylic on my nails instead. I do not like acrylic!
Went back in 5 days later and asked them to soak it off… but it takes 30+ minutes to GRIND acrylic off. And they charged me to take it off… it’s not what I wanted in the first place!?!???
I’ll never go back there.
Went in just to get a gel polish change. I had never been here before, the lady filed my whole nails off like so short my skin hurts & they were a good length when I came in I thought she was just shaping them up until I looked at the first hand she finished.. then I started to notice she put the polish all over my skin... I don't understand how she thought they looked ok. Very disappointed.
Absolutely the best Nails in Northern Nevada. Always fast & friendly. The salon is clean and modern.
New Nail Salon in Reno across from the Steak and Shake!
NV Jules Dresser For Sale $285!
We love Cindy! She is very nice and best service for my 5 year old granddaughter and myself.
This is what my daughter got looks absolutely horrible didn't listen to what my daughter wanted at all . Every design my daughter suggested she said no I can't do that even color change was turned down. We went to Sally's after so I can fix them for her .... Never again ????
went in to get my nails done , the lady put more than half of the fake nails on crooked. didn’t do the design i wanted , was very aggressive with moving my hands around. got glue on my finger , i peeled it off and half of my skin came with it. mind you , she had no clue what she was doing. also didn’t put the oil on my fingers after , or push my skin back when she first started. place was very unsanitary. wouldn’t go back again.
Quick Facts About Carson Nails
Carson Nails Place, based on the comments above, has both strengths and weaknesses. In analyzing these comments, it is important to understand that experiences can vary from customer to customer, so while some negative experiences are mentioned, there are also positive ones. It is also worth noting that the company seemed responsive to complaints and tried to rectify the situation in at least one instance.
Starting with the strengths, one positive comment mentions that Carson Nails Place is the best nail salon in Northern Nevada. The customer appreciates the fast and friendly service provided, along with the salon's clean and modern environment. Additionally, another comment expresses love for Cindy, a staff member, who provides excellent service for the customer's 5-year-old granddaughter and themselves. This indicates that the salon has staff members who are friendly and capable of providing good service to both children and adults.
Moving on to the weaknesses, the most common complaints seem to revolve around the poor quality of service. Instances of aggression towards customers and improper procedures are mentioned multiple times. One customer states that they were treated aggressively and their cuticles were ruined during the nail service. This indicates a lack of attention to proper technique and customer comfort. Another customer specifically requested a certain type of nail treatment (DIP powder), but received acrylic instead, causing discomfort and dissatisfaction. The fact that the customer had to return to request the acrylic to be soaked off and had to pay for a service they did not originally want raises concerns about the salon's attention to customer preferences and satisfaction.
Further complaints revolve around issues such as excessive filing of nails, poor application of polish, and a lack of attention to detail. For example, a customer was disappointed when their nails were filed excessively short and polish was applied all over the skin instead of the actual nails. Another customer expressed frustration that their design requests were not followed and ultimately had to fix the nails themselves elsewhere. These comments suggest a lack of skill or attention to detail by the salon's technicians.
Hygiene and cleanliness are also concerns raised in the comments. One customer claims that the salon was unsanitary, while another mentions that glue was accidentally applied to their finger and caused their skin to peel off when removed. These instances indicate a lack of proper sanitation practices and attention to customer safety.
In summary, the strengths of Carson Nails Place include positive customer experiences with friendly service, cleanliness, and modern salon facilities. On the other hand, weaknesses are evident in the poor quality of service, including improper techniques, disregard for customer preferences, and hygiene issues. The salon may need to address these weaknesses by focusing on training and improving the skills of their technicians, ensuring proper customer communication and satisfaction, and implementing strict hygiene protocols to maintain a clean and safe environment.
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