Capri Motel Info
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Best PlaceJuice Reviews
I didn’t even stay here but I talked to them in hopes of staying here. The guy literally interrupted what I was in the process of saying and said “you can’t stay here” and hung up. They are extremely rude and shouldn’t be in the customer service field with motels.
This was if not the worst place I have ever stayed. Of course I understand there was no more extended stays available so beggers can't be choosers but I have definitely learned my lesson. No hot water in my room and the water I did have came out so slow I was forced to shower in cold. My sink was clogged,the carpet gave me some sort of foot infection, my restroom door was on one hinge so imagine opening and closing that. After speaking with management I was told that was the only room available and well had to toughin it up and make due. Horrible experience yet reality check. Sure was humbling.
Checked into the room 2 weeks ago. The room was dirty. Trash and food under the bed, looked like someone checked out of the room months ago and hadn't been rented since but then was just quickly walked through and cleaned to rent it really fast. There was no towels or toilet paper in the bathroom and the bathroom was dirty. I had to clean the room the day of check in for us to be able to stay in it comfortably. There was no TV which isn't a huge deal, the manager dis give me his TV after a couple of days but there is no AC unit that works properly for the room. On week 2 and still waiting for the ac unit. We are having to use ice and another guest's fan to get somewhat of a cold draft in the room. Very unhappy with the stay this time around vs. 3 years ago. Paying almost 400 for the week and we Dont even have a working AC unit.
Not sure about the rooms or condition. The couple who run the place are not sweet as implied in another review. For some reason the man came into my daughter's room twice without cause, told her they had 30 to get out. Told them they were late for rent while they were in fact 9 days away. Horrible experience. They had also had covid. Heartless
The hotel itself was the cheapest in the Twin Falls area, and conveniently located to pretty much everything you might need. The people managing the place were super nice folks, very personable and down-to-earth. They were even nice enough to allow us to check in a little early since we had been driving nearly 20 hours and were dangerously tired. The room i was in had a mini fridge, microwave, tv, writing desk, table and 2 chairs. The bed was queen size, and comfortable enough to sleep on soundly. Unfortunately, that's where the positive ends. The pillows were pretty sad and thin, the door was missing the chain for the chain lock, there was a gap between the bottom of the the door and the floor (weather stripping would solve that pretty easily), the floors had not been swept (which, to be honest,could very likely be chalked up to them checking me in before the usual time and so before someone could go in and clean), and the room had quite the ant problem. Black ants, some with wings. I couldn't even stay the whole night, we wound up leaving as soon as we woke up. The people were super sweet, i wish i could have liked the room as much as i liked them. I really hope it was just a one-time thing, but i highly recommend double checking that there are no ants if you rent a room here. Everything else, well you get what you pay for.
I am very comfortable here as a long-time guest. The room is small and the rent a little high, but it is quiet and clean. The manager and his wife are very friendly and nice. It's a little noisy with Kimberly Blvd.right there but nothing instrusive.
Richard & his wife & Bobby are great people.. as long as you are a straight shooter good person yourself then the Capri is place in twin
The staff we're nothing but nice, thus the 2 star. This may well be due to poor luck, but the other guests made the stay less than pleasant. People listening to loud television until the early hours of the morning, yelling in the middle of the night, etc. Additionally my room had no hot water.
Quick Facts About Capri Motel
Strengths:
1. Convenient location: The Capri Motel is conveniently located in the Twin Falls area, making it easily accessible and close to various amenities.
2. Friendly staff: Some guests mentioned that the staff, including the manager and his wife, were friendly and nice. They provided good customer service and were personable and down-to-earth.
3. Comfortable beds: A guest mentioned that the queen-sized bed in their room was comfortable enough to sleep on soundly.
4. Suitable amenities: Some rooms are equipped with amenities such as a mini fridge, microwave, TV, writing desk, and table with chairs, providing convenience for guests during their stay.
5. Reasonable rates: Guests mentioned that the Capri Motel offered relatively affordable rates compared to other options in the area.
Weaknesses:
1. Rude customer service: One potential guest mentioned having a negative interaction with the motel staff, describing them as extremely rude. This indicates a lack of professionalism and courtesy in the customer service provided.
2. Maintenance issues: Multiple guests reported issues with their rooms, including lack of hot water, slow water flow, clogged sinks, and broken restroom doors. These maintenance issues indicate a lack of attention to detail and proper upkeep of the rooms.
3. Dirty rooms: Some guests expressed dissatisfaction with the cleanliness of their rooms upon check-in. They reported finding trash, food, and dirt under the bed, indicating poor housekeeping standards.
4. Lack of basic amenities: Guests complained about the absence of basic amenities such as towels, toilet paper, and TV in their rooms. This suggests a lack of attention to providing a comfortable and well-equipped stay for guests.
5. Inadequate air conditioning: One guest complained about the lack of a working AC unit in their room, forcing them to use ice and another guest's fan to cool the room. This indicates a lack of proper maintenance and comfort in the rooms.
6. Privacy and security concerns: A guest reported incidents of the motel staff entering their room without cause and falsely claiming that they were late on rent. This reflects a lack of respect for guests' privacy and raises concerns about security and trustworthiness.
7. Noise disturbances: Some guests mentioned experiencing noise disturbances from other guests, such as loud television and yelling in the middle of the night. This suggests a lack of proper enforcement of noise policies, impacting the overall quality of the stay for guests.
In conclusion, while the Capri Motel has some strengths such as its convenient location, friendly staff, comfortable beds, suitable amenities, and reasonable rates, it is overshadowed by various weaknesses. These weaknesses include rude customer service, maintenance issues, dirty rooms, lack of basic amenities, inadequate air conditioning, privacy and security concerns, and noise disturbances. These factors contribute to a negative overall experience for guests, highlighting the need for improvements in the motel's customer service, maintenance, cleanliness, and amenities.
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