Big Boys Barber Shop Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom
Planning
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Appointments recommended
Best PlaceJuice Reviews
Walked in not one person asked if I was a walk in or had an appointment, waited 20 min still nothing. Need to have a better customer service system. Owner should have his chair by the door.
Nice hair cut super clean and fast really recommend it
Not a good place for the price theres other places that are better and dame price.
Should have turned around when a barber was playing on his phone outside instead of helping customers. Another barber had to tell him to come in. I wanted a haircut and beard trim. I provided 3 photos on how I wanted my hair and gave very detailed instructions on the beard trim. After getting done with the haircut he trimmed maybe 3 or 4 hairs from my beard and was somehow done. Everything was wrong. He gave me a high and tight when the hairstyle I wanted was completely different and was shown photos. It consists of a taper at best, not a full high and tight. And my beard wasn't even really touched. He brushed it and cut a few hairs. I had to finish my beard when I got home and now I have to live with a hairstyle that I didn't want. Worst barber shop, and while I was getting my hair cut another customer walked in and had to ask to get a cut since another barber was playing on his phone.
Great job. Its my first time cutting my hair here at Big Boys and they are awesome. I was expecting a price around 10 to 15 dollars but the result is the reason why I don't worry about the price. Really recommend this place. 5 out of 5 stars.
Recently relocating to the west coast... we're still finding the little gems we want to call our home service locations. We got the recommendation to try Big Boys by my son's friend.
Very happy with the quality and detail of the barber's services. Big Boys will definitely become our new barber and come highly recommended from this Mom.
Got the worst hair cut here ever will never go back
Been going here for 9 years Kevin has been my barber and every cut is as clean as the last consistent and great customer service.
Quick Facts About Big Boys Barber Shop
Big Boys Barber Shop has a combination of strengths and weaknesses based on the comments provided.
Starting with strengths, the first comment commends the Barber Shop for its nice haircuts and quick service, recommending it to others. This suggests that the establishment provides skilled barbers who are efficient in their work, ensuring customer satisfaction.
Another positive aspect highlighted is the reasonable price, with one customer stating that they were not worried about the cost because of the excellent result. This indicates that the Barber Shop offers good value for money, making it an attractive option for customers.
One comment mentions the high quality and attention to detail provided by the barbers. The customer states that they were very happy with the service and even plan to make Big Boys their regular barber. This demonstrates that the barbers at the shop are skilled and show professionalism in their work, leaving customers satisfied and eager to return.
A long-term customer also shares a positive experience, mentioning that they have been going to Big Boys for nine years and have always received consistent and clean haircuts from their preferred barber, Kevin. This comment indicates that the barber shop has established a loyal customer base due to the consistent quality of service provided.
Now, moving on to the weaknesses, the most significant issue seems to be the lack of customer service. One customer notes that no one greeted them upon entering and no efforts were made to inquire whether they had an appointment or were a walk-in customer. Furthermore, they waited for 20 minutes without any acknowledgement, suggesting a lack of attention to customer needs. This highlights a weakness in the customer service system, emphasizing the need for improvement in this area.
Another negative comment reflects a poor experience with a specific barber. The customer explains that this barber was on his phone outside and had to be prompted by another barber to come in and attend to customers. Furthermore, the barber did not adhere to the customer's instructions for a haircut and beard trim, resulting in an unsatisfactory outcome. The customer was disappointed with the lack of attention to detail and the failure to provide the desired hairstyle. This negative experience further emphasizes the need for improved professionalism and attentiveness among the barbers at Big Boys.
Lastly, one customer expresses extreme dissatisfaction with their haircut, labeling it as the worst they have ever received and vowing to never return. While this comment does not provide specific details on what went wrong, it highlights a significant failure in meeting customer expectations and suggests potential issues with skill or communication within the establishment.
In conclusion, Big Boys Barber Shop has several strengths, including skilled and efficient barbers, reasonable prices, attention to detail, and a loyal customer base. However, the shop also has weaknesses in the areas of customer service, professionalism, and meeting customer expectations. Improvements can be made by implementing a better customer service system, ensuring barbers are attentive and professional, and addressing any issues that arise with regards to meeting customer instructions and expectations.
Today
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