Barber Shop. Hermanos González Info
Amenities
Best PlaceJuice Reviews
Isabel is the best at this place. She can help coordinate appointments to save time. I've been with her for 20+ years
As a 1st time, the end result was A list amazing. I truly recommend to everyone to come and witness the perfection. This is a MUST COME and witness yourself. All ages and all gender!!
Next stop for me Vegas!!????️????????
First and last time entering this Barber Shop it took the barber 6 minutes to cut my hair when normally it's about 20 to 25 minutes one of the reasons is cuz he missed a few spots around my head I brought it to his attention and he says that's how the cut is.... not a good cut and bad customer service????????
Los más caros de Miami. Mi esposo se tuvo que ir para otra barbería por q en esta suben los precios todas las semana.
I've been coming to this Barbershop for year! I'm not too happy with the new additions that talk about personal things next to Isabel, one of the original barbers. I keep coming back because of the original barbers, its nice to talk to them except when the new additions are talking so loud, QUE CHUSMERIA! Love the original babers!
Every time i go to this barbershop they always have an excuse to not cut the hair of my toddler son. I work weekdays and can only come during the weekend. I’m too busy, so I came back. I’m going in break, I don’t like cutting kids hair, is he squirmy? All in all it’s always a million excuses and a waste of time.
I cannot know the result because I did not have the opportunity to have my hair cut, they are very unprofessional, customer service is terrible, it took 50 min for someone to ask me what I expected, and tell me that they could not attend me, there is no advertisement of appointments but they do not attend you if you arrive, very bad customer service.
My Barber shop for over 20 plus years.
Isabel is the only female barber there all this time. She is the best of the best. They have barbers for kids, young and seniors clients.
Quick Facts About Barber Shop. Hermanos González
Strengths:
1. Isabel's expertise: The comment mentions that Isabel is the best at this Barber Shop and has been with her for over 20 years. This indicates that Isabel has a high level of skill and expertise in cutting hair, which is a valuable strength for the Barber Shop.
2. Appointment coordination: The comment also highlights Isabel's ability to help coordinate appointments to save time. This shows that the Barber Shop has a system in place for managing appointments efficiently, which can be a strength in providing good customer service and reducing waiting times for clients.
3. Positive recommendation: Another comment highly recommends the Barber Shop, describing the end result as "A list amazing" and urging everyone to witness the perfection. This positive recommendation can attract new customers and help build a strong reputation for the Barber Shop.
4. All ages and genders: The same comment states that the Barber Shop caters to all ages and genders. This suggests that the Barber Shop is inclusive and welcoming to a diverse range of customers, which can be a strength in attracting a wider customer base.
Weaknesses:
1. Inefficient service: One customer mentions that it took the barber only 6 minutes to cut their hair, which is significantly shorter than the 20 to 25 minutes it usually takes. Additionally, the customer points out that the barber missed spots on their head and provided bad customer service when the issue was raised. This indicates a weakness in the quality of service provided by the Barber Shop.
2. High prices: Another comment mentions that the Barber Shop is the most expensive in Miami, leading the customer's spouse to go to another barbershop. This suggests that the Barber Shop may have higher prices compared to its competitors, which can be a weakness in attracting price-sensitive customers.
3. Personal conversations: One comment expresses dissatisfaction with the new additions to the Barber Shop who engage in personal conversations next to one of the original barbers. This indicates that the presence of loud and distracting conversations can be a weakness in providing a peaceful and focused atmosphere for customers.
4. Lack of availability for kids' haircuts: One customer mentions that every time they visit the Barber Shop, there are always excuses to not cut their toddler son's hair. This implies a weakness in catering to children as a customer segment and can result in a loss of potential customers who have young children.
5. Unprofessional customer service: Another comment describes the Barber Shop's customer service as terrible and unprofessional. The customer had to wait for 50 minutes before being attended to, and eventually, they were told that their expectations couldn't be met. This highlights a weakness in the Barber Shop's customer service skills and efficiency in handling appointments.
In conclusion, Barber Shop Hermanos González has strengths in the expertise of its barbers, appointment coordination, positive recommendations, and its ability to cater to all ages and genders. However, there are weaknesses in the efficiency of service, high prices, personal conversations, lack of availability for kids' haircuts, and unprofessional customer service. These strengths and weaknesses can impact the overall customer experience and reputation of the Barber Shop.
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