Gondolier Italian Restaurant

+1 865-717-0277

1822 Roane State Hwy, Harriman, TN 37748 United States of America

Open Today: -

Gondolier Italian Restaurant Info

1822 Roane State Hwy, Harriman, TN 37748 United States of America
+1 865-717-0277
[email protected]
+1 865-717-0277
+1 865-717-0277

Best PlaceJuice Reviews

Shared dinner with the family at Gondolier and all of us had wonderful meals. Abbey our server was very attentive without being overbearing. While in the area we will definitely return.

OPEN Reviews ()

Amenities

Service options

Takeout
Dine-in

Health & safety

Staff required to disinfect surfaces between visits

Highlights

Fast service
Great coffee
Great dessert
Great tea selection

Popular for

Lunch
Dinner
Solo dining

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings

Beer
Coffee
Comfort food
Healthy options
Kids' menu
Quick bite
Small plates
Vegetarian options

Dining options

Lunch
Dinner
Dessert
Seating

Amenities

Good for kids
High chairs
Restroom

Atmosphere

Casual
Cozy
Trending

Crowd

College students
Family-friendly
Groups
Tourists

Payments

Debit cards
NFC mobile payments
Credit cards

Quick Facts About Gondolier Italian Restaurant

Gondolier Italian Restaurant has a number of strengths that contribute to its positive reputation. One of the most commonly mentioned strengths is the quality of the food. Multiple comments highlight that the meals at Gondolier are wonderful and amazing. This consistent praise indicates that the restaurant consistently provides delicious food that customers enjoy. Another strength mentioned is the attentive and friendly service provided by the staff. Customers appreciate that the servers are attentive without being overbearing, ensuring a pleasant dining experience. The positive feedback regarding the servers indicates that the staff is well-trained and customer-oriented. Convenient access and plenty of parking is also highlighted as a strength. This is important as it makes it easy for customers to visit the restaurant without any parking or accessibility issues. The fact that Gondolier can accommodate large groups is another advantage. This makes it a good choice for families or groups of friends looking for a place to dine together.

The variety of the menu is also mentioned as a strength. Customers appreciate that there are a lot of options to choose from, and some even mention that they find the menu better than those of big-name Italian restaurants. This indicates that Gondolier offers a wide range of dishes, catering to different tastes and preferences. Another aspect that is appreciated by customers is the budget-friendly nature of the restaurant. The option to get spaghetti as a side dish at no extra cost and the unlimited spaghetti daily special are mentioned positively, showing that Gondolier offers value for money.

However, there are also some weaknesses that have been pointed out by customers. One recurring complaint is about mistakes in take-out orders. In one instance, the customer received the wrong burger, while in another the dipping sauce was missing from a DoorDash order. These mistakes can be frustrating for customers, especially when they have to pay high prices for their meals. This suggests a possible weakness in the restaurant's communication and attention to detail when it comes to take-out orders. Another weakness that is mentioned is poor customer service in handling mistakes. One customer shares an experience where the restaurant did not handle a missing salad well, offering a free salad valid for two weeks and then a cash refund without considering the customer's inconvenience. This indicates a lack of empathy and problem-solving skills in dealing with customer complaints.

In conclusion, Gondolier Italian Restaurant has several strengths, including delicious food, attentive service, convenient access, and a variety of menu options. These strengths contribute to positive customer experiences. However, there are also some weaknesses, such as mistakes in take-out orders and poor customer service in handling complaints. The restaurant could work on improving these aspects to further enhance the overall customer experience.