1 Nails

+1 248-525-5716

827 W Nine Mile Rd, Ferndale, MI 48220 United States of America

Open Today: -

1 Nails Info

Best PlaceJuice Reviews

The nail tech did a really great job. She spent a good deal of time filling my acrylics to get just the right shape which I really appreciated. I only get my nails done by others about once a year because I am so picky about them. This place delivered quality at a reasonable price. I will definitely be coming back!

OPEN Reviews (53)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom

Quick Facts About 1 Nails

One of the strengths of 1 Nails place, as mentioned by multiple reviewers, is the quality of their service. Several comments mention the great job done by the nail techs, noting their attention to detail and ability to deliver the right shape and design. This indicates that the staff at 1 Nails place is highly skilled and able to meet the preferences and expectations of their customers. The fact that one reviewer only gets their nails done once a year and still found the quality to be commendable speaks to the consistency of the service.

Another strength highlighted in the comments is the cleanliness and upkeep of the salon. Reviewers mention the salon always being clean and well-maintained, which is an important factor for customers when choosing a nail place. A clean and hygienic environment is crucial in the nail industry to ensure the safety and health of customers. The fact that multiple reviewers mention the cleanliness of 1 Nails place suggests that it is a priority for the business.

Affordability is another strength mentioned in the comments. Reviewers note that the prices are reasonable and affordable, making the services accessible to a wider range of customers. The affordability factor contributes to their positive experience and the likelihood of returning to 1 Nails place. This indicates that the business has found a balance between offering quality services and maintaining competitive pricing, which is a significant advantage in a price-sensitive market.

Customer service is also highlighted as a strength. Reviewers mention feeling welcomed and comfortable at 1 Nails place, emphasizing the friendly and accommodating nature of the owners and staff. Good customer service is essential in fostering a positive experience and building strong customer relationships. The fact that the salon has fixed nails for free indicates a commitment to ensuring customer satisfaction.

Several weaknesses can be identified from the comments as well. One reviewer mentioned a miscommunication regarding the type of nail service they wanted. This suggests a potential issue with communication between staff and customers. Clear and effective communication is crucial in meeting customer expectations and avoiding misunderstandings. Improving communication skills and ensuring that customers are accurately informed about the services offered can help address this weakness.

Another weakness mentioned is the experience with a male technician. One reviewer suggests that having a male technician do their nails was not the best choice and indicates the service was not the best. This suggests a potential inconsistency in the quality of service provided by different technicians. Ensuring consistency in the skill level and service quality of all staff members is important in maintaining customer satisfaction.

An additional weakness mentioned is the lack of a hand massage during a visit on a Sunday. This suggests that the consistency of additional services like hand massages may vary depending on the day or time of visit. Ensuring consistency in offering additional services can help maintain a positive experience for customers.

One reviewer mentions the prices being a little expensive, indicating that pricing may be a weakness for some customers. While other reviewers mention the affordability of the salon, the mention of high prices suggests that there may be some discrepancy in the perception of pricing. Balancing pricing to cater to a wide range of customers is crucial to maintaining a competitive edge.

In conclusion, 1 Nails place has several strengths that contribute to its positive reputation, including the quality of service, cleanliness, affordability, and customer service. However, there are also some weaknesses, such as potential communication issues, inconsistency in service quality, and varying additional services. Overall, with a focus on addressing these weaknesses, 1 Nails place can continue to build on its strengths and enhance the overall customer experience.