ToyTown Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Best PlaceJuice Reviews
Local business with big box store prices is the best way to describe this store! My family loves Toy Town! First off, they let you play with toys and games in the store so that you can see what you and your family likes most. Second, they have some of the best game and toy selection I have ever seen. Third, their employees are super friendly and show you how to use the toys and play with the games. Finally, I am a budget shopper and pay close attention to prices. By and large, Toy Town meeet or even beat big box store prices when it comes to toys, games, and hobbies. So happy to have this store in Twin!
One of the best you stores I have ever visited in the US! The selection of toys here are what today's give need to thrive intellectually and simply have fun. I will definitely visit again. The prices are awesome and the staff are very very helpful and obviously love what they do. I visited from Mobile, Al. A must visit for all ages infant to 101yrs old.
Visited this past Saturday, guy working upstairs was unfriendly and unwelcoming. Didn’t even feel the need to acknowledge us and acted like we were imposing on his space. Two young boys downstairs were about the only professional staff there. Friendly and helpful, had all the answers to our questions. Didn’t catch any names, no name tags that we saw. But the only reason we left two stars. Did like that they have products out on display to try though, was helpful.
One of the boys was showing us some new things they had in along the counter and a taller girl worker (manager?) felt the need to yell across the store at him that “Rose didn’t want him near the counter and he wasn’t doing what he was suppose to” felt rude and unprofessional. Don’t know why it wasn’t something that could’ve been addressed privately and He was the only one that actually helped us find the product we were looking for. Felt like poor management on her part and made us feel awkward as customers.
Same girl was extremely pushy and constantly lecturing us on products we weren’t interested in. I can appreciate attentiveness and customer service but we couldn’t even catch a minute to browse without her breathing down our neck, felt like a sad grab to push overpriced product. I’m guessing it’s commission motivated, yet bordline harassful for customers. If you’ve ever walked a car lot with an eager salesman it’s a similar feeling. It’s a shame because they do have a great and unique selection of toys if you’re left alone for more than five seconds to explore.
Toy selection is amazing, however sales representatives are all over you the whole time, some people might like that, I don't. We were inside the store for maybe 20 minutes and the lady walked up to us to drag my husband off to look at something 5 different times. He's too nice to tell them to back off. We started speaking in whispers and sneaking around to try to avoid her. The only time we had some peace was when we went to check out. Then, of course we couldn't find anyone. After a few minutes I pushed the front door open so the bell went off and then the lady came running up to pounce on her next victim and rang us out.
Staff is awesome! They engaged my grandchildren with lots of new games, activators and really cool Mystix my granddaughter will be getting for Christmas ????
Unique gifts for kids, and they have an interactive testing area.
Best toy store in the whole area. Reminded me a little bit of FAOSwartz in the old days.
What a great little toy store! First time in there for me, it's packed with great stuff and the girl working at the counter was so kind and helpful. This week definitely be the place I purchase Gift Cards for my Grandkids going forward so they can enjoy going to a "Toy Store" and pick out fun gifts with great staff. Thank you
Quick Facts About ToyTown
ToyTown place has several strengths that make it a popular destination for families and toy enthusiasts. One of its greatest strengths is its local business with big box store prices. This means that customers can enjoy the benefits of shopping at a local store, such as personalized service and community support, while still getting competitive prices that are comparable to larger retailers.
Another strength of ToyTown place is its toy and game selection. Many customers have praised the store for having one of the best selections they have ever seen. This is important because it ensures that customers have a wide variety of choices and can find toys and games that are both popular and unique. The diverse selection caters to different ages and interests, making it a perfect place for both kids and adults to explore and find something they love.
The interactive nature of the store is also a strength. Customers are allowed to play with toys and games in the store, which gives them the opportunity to test them out and see what they and their family enjoy the most. This hands-on experience enhances the shopping experience and helps customers make informed decisions about their purchases. Additionally, the employees at ToyTown place are known for being super friendly and helpful. They not only assist customers in finding and understanding the toys and games but also demonstrate how to use them. This level of customer service ensures that customers have a positive and enjoyable experience in the store.
Furthermore, ToyTown place is praised for its competitive prices. Many customers have mentioned that the store meets or even beats big box store prices when it comes to toys, games, and hobbies. This is significant for budget shoppers who are looking for quality products at affordable prices. ToyTown place's ability to offer competitive prices makes it a desirable alternative to larger retailers.
However, despite its strengths, there are also some weaknesses that have been mentioned by customers. One common complaint is the unfriendliness and lack of acknowledgement from certain employees. Some customers have felt unwelcome and like they were imposing on the space of the employees. This can create a negative atmosphere and affect the overall shopping experience.
Another weakness mentioned by customers is the behavior of a specific staff member, possibly a manager. Customers have reported instances where this individual yelled at employees in front of customers, which was considered rude and unprofessional. Poor management, in this case, can create an uncomfortable environment for both employees and customers.
Furthermore, some customers have felt that certain employees were too pushy and constantly trying to upsell them on products they were not interested in. While attentiveness and good customer service are usually appreciated, being overly aggressive and not allowing customers to browse comfortably can be seen as a negative experience. This can create a feeling of being harassed or pressured to make unwanted purchases.
In conclusion, ToyTown place has several strengths that make it a popular choice for toy shopping. Its local business with big box store prices, extensive toy and game selection, interactive experience, friendly employees, and competitive prices contribute to its positive reputation. However, there are also weaknesses that have been mentioned, such as unfriendly employees, poor management, and pushy sales tactics. These weaknesses should be addressed in order to provide a consistently positive shopping experience for all customers.
Place Pictures
Today
Opening Hours
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| Sunday | Closed |
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