Quick Facts About Tip Top Nails & Spa
Tip Top Nails & Spa has received mostly positive comments, with customers praising the relaxing atmosphere, friendly staff, and quality of service. However, there is one negative review that raises concerns about the hygiene practices and professionalism of the salon. By analyzing these comments, we can identify the strengths and weaknesses of Tip Top Nails & Spa.
Strengths:
1. Relaxing atmosphere: Multiple comments highlight the relaxing atmosphere at Tip Top Nails & Spa. Customers appreciate the calming music and the overall ambiance of the salon, which adds to the overall experience.
2. Customer service: The staff at Tip Top Nails & Spa is commended for their friendliness and willingness to accommodate customer requests. Betty, in particular, receives consistent praise for her attention to detail and ability to execute complex designs. The personal touch, such as remembering customers' names and texting them on holidays, is also highly valued by clients.
3. Quality of service: The longevity of the acrylic nails and the skill in executing intricate designs are mentioned as key strengths of Tip Top Nails & Spa. Customers appreciate the care and precision taken in their nail treatments, and many comment on the impressive results they have obtained.
4. Unique pedicure experience: The ability to choose a scent packet for the scrub, lotion, and oil during a pedicure sets Tip Top Nails & Spa apart from other salons. This customized experience receives positive feedback from customers who appreciate the attention to detail.
5. Cleanliness: Some customers mention the cleanliness of the salon, noting that pedicures are done with individual liners and that the salon is nice and clean. This emphasis on cleanliness contributes to a positive experience for customers.
Weaknesses:
1. Hygiene concerns: One negative review raises valid concerns about poor hygiene practices at the salon. The customer reported that tools were used on multiple clients without sterilization, and gloves were not worn during certain procedures. This raises concerns about the overall cleanliness and hygiene practices at Tip Top Nails & Spa.
2. Inconsistency in service: The negative review also suggests a lack of consistency in the quality of service. The customer reported receiving an aggressive dip process and an incorrect application of gel top coat. These inconsistencies in service delivery may be a cause for concern for potential customers.
3. Pricing issue: The customer mentioned a "mistake" in the sale and claimed that the technician insisted on receiving an additional $12 tip instead of correcting the total amount charged. This suggests a lack of professionalism and transparency in the salon's pricing practices.
In conclusion, Tip Top Nails & Spa has several strengths, including a relaxing atmosphere, friendly staff, and high-quality service. Customers appreciate the attention to detail, personalized experience, and long-lasting results. However, the negative review raises significant concerns about hygiene practices, inconsistency in service delivery, and pricing issues. These weaknesses should be taken into consideration by potential customers before visiting the salon.
Best PlaceJuice Reviews
The most amazing place. Relaxing atmosphere, calming music, Hands down my favorite shop. I will forever come back. Betty and Queen, wonderful ladies. I honest love them. The amount of detail and respect for their clients is outstanding. No matter how crazy my designs they always pull through. I only have these two photos, but every time I do something different. The next idea/design is always harder than the last. If you have made it this far and haven’t booked an appointment, you are missing out. Call them!! You won’t be let down. Strongest and longest lasting acrylics I’ve ever had. And I work with my hands daily!! ❤️❤️❤️Tip Top Nails!!
I frequently get pedicures and this place was one of the best! Different than the norm. You get to choose your own scent packet that they use for your scrub, lotion and oil. There's a water waiting for you in your massage chair and everything else about their customer services top notch for a little place in North Bend. Super friendly staff and she did a great job with everything.
Can’t say enough good things about Betty at tip top nails in north bend!!! She’s phenomenal!! So friendly and willing to try any design you’d like a lot of ppl will just straight up say nope I can’t do that when you show them a picture of what you’d like; not Betty she said of course I can. And did and KILLED IT THEY ARE SO DAMN GORGEOUS!! definitely coming back again and again I should have gotten a matching pedicure!! Love love love ❤️ ????????????????????????????????❤️???? she did a beautiful butterfly wing design micing two gel glitter powders and then a design print on the ring finger of an actual butterfly I’m in love with them!!
I love Betty and have been seeing her for years. Once when I’d accidentally overpaid by $10 she called me that evening to let me know. That kind of integrity is hard to come by these days. She texts me on holidays and always greets my 8yr old son by name. I’m very particular and she is always so accommodating. 10/10 recommend
Tran also known as Betty, is great! I've been with her for 6 years. Tran pays attention to detail, and the clients needs. She is simply the best! Visit her sometime and you will see, that she is truly talented!
Favorite nail place in North Bend! Hands down! Nice and clean! Go see Betty. Small business, good service! She is often in there by herself but she will do her best to serve you! Pedicures are individually cleaned with liners... Any nail art she can do. Just show her a Pinterest photo and she can do it!
Excellent place for your nails, the owner Betty was super nice and professional, I highly recommend it and for sure will comeback.
I don't normally post reviews, but this was such a poor experience.
When we (party of 2, booked two days before) arrived, the salon had one other customer and two employees. TECH2 immediately sat my friend at the pedicure station while I waited for the other TECH1 to finish her other costumer. In the middle of doing the other costumers nails TECH1 calls me to the station next to her. Then proceeded to go back and forth between me and other customer. Using all the same tools and no gloves. Then when my friend was ready for polish, Tech2 called tech1 to do the polish with again no hand washing or gloves. After having the most aggressive dip process i have ever experienced she used a Gel top coat and UV light. The correct procedure it to use a dip top coat and then buff the nail. I was shook to say the least. But with a time crunch I had to let her finish the busted job. During the pedicure from tech2 i noticed that I only saw one license on the wall. And again tech1 was called when it was time to polish. At check out there was a "mistake" on the sale and I asked tech1 to rerun for the correct amount but tech1 said i would need to leave $12 extra on the tip. "Cause she can't rerun". My total for both me and my friend was $145 plus tip. Now fast forward 7 days later the Gel top coat is peeling off.
If we didn't have an event that night we would not have let them finish their jobs.
Would not recommend. Honestly needs to be investigated.
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Tip Top Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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