Tip Top Nails Info
Amenities
From the business
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Identifies as veteran-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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Credit cards
Best PlaceJuice Reviews
Ladies! Remember: They are here for YOUR BUSINESS!
The main lady who handles the customers , asking what they need, answers the phone) is most likely the manager. She did my nails and was rude from the beginning.
1. She lied about how much time it would take to assist me. She said, "Right now." And I waited 32 mins to get helped.(I put my stopwatch on)
2. Had an attitude the entire time she's doing my nails and was so forceful. She was not careful at all.
3. I told her I didn't like the color I chose, so I had to check the books again, and she literally said I told you to check for the color you wanted ?
That is so disrespectful and rude.
Ladies! Remember, they are here for OUR business! Take your business elsewhere!
I made it simple for her and didn't get color or design like I wanted to because she made it a big deal.
Giving them 2 stars because the other lady that worked on my friend was so kind and gentle.
If you would of asked me before yesterday I would say this place is great. I've been coming since I was in jr high.
How ever yesterday I went In to get my nails done and I was place with a man who did gel acrylics in 30 minutes they looked fine but I got home and lost a nail not even 6 hours after. Today not even 24 hours later I have lost 4 nails and three more are barely hanging on.
My mother and sister got acrylics done and took over an hour and half, the two ladies did a wonderful job, they are having no issues with their nails.
That's definitely issue if I'm having a discrepancy of service.
I called to see if they would fix it and they would only allow me to be with the guy who did them, to get them fixed. I don't want this why would I? I spent 40$ to not even have my nails last a day, and they want me to let the guy do it again?
Will I be going back? Sad to say after 10 years I will not be going back. I'm so sad and upset I will have to find a new local nail salon.
I was very excited about my nails ???? and the lady that did my nails did an awesome job. Clean and very professional.
I would give zero stars If I could worst customer service ever. They don’t acknowledge you when coming in. Worst wait times & have you come back next day. To finish off manicures & pedicure don’t even last.
We called and made an appointment for 3 pedicures
We show up on time. They had us pick a color. This place is jammed pack. We sat and waited. 30 minutes later, 2 of us were seated. I waited so my daughters could go first. 1:15 and I am beyond irritated. In the mean time they continue to take calls for appointments....Why???? I don't appreciate that they don't value others time. I will not go back. My daughters were happy with their package.
I frequent this place because I love their spa pedicure. Some of the manicurist are a bit older and tend to be kind of lazy. I usually get amazing pedicures with a 15 minute massage. It is the most expensive package but it is worth it for my feet!!! A couple of observations I have made. They do horrible with scheduling. I saw them tell so many people to come back but did not write their names down. They were not organized. .I picked a color which was way too light once they applied it. I told them it didn't look like the color on the sample and asked if I could change the color. They ended up just putting another color on top and refused to take it off. The second color was lumpy and did not come out good. I was so tired at that point I just let it be.
This place rocks! I brought my daughter(3yo) and my wife here for manicures and pedicures. They have a kids chair and they are very patient with kids. I would definitely recommend this Tip Top to anyone looking to get their nails done.
I had a full set of powder acrylics on and had completely broke my pinky nail to the point where my actual nail was also cracked off. This spot is the closest to me, and I had called right at open on a Weekday, no answer. It’s about a three minute drive so I drove over and went in to maybe 2 chairs occupied with a few people staggering in the back. I had asked for a nail to be fixed or just to take them all off. The lady who ended up just shouting from the back in response asked if I was planning on getting another set. No, I replied, I just broke it and it’s hurting so anything to just get them off. She then said no. Just, no. So FYI, the people working here don’t care about you, or your nails. Bottom line is just whatever is worth their time. Do not waste your time or risk your nails here.
Quick Facts About Tip Top Nails
Tip Top Nails place has a mix of strengths and weaknesses based on the comments provided.
Starting with the strengths, a customer mentioned that they had been coming to Tip Top Nails since junior high and considered the place great. Another customer praised the lady who did their nails, stating that she did an awesome job and was clean and professional. Additionally, one customer highlighted that they enjoyed the spa pedicure at the salon.
On the other hand, there are several weaknesses that were mentioned repeatedly in the comments. The main issue seemed to be with the customer service provided by the manager or main lady at the salon. Multiple customers mentioned that they experienced rudeness and a disrespectful attitude from her. For example, one customer mentioned that the manager lied about the waiting time, had an attitude during the nail service, and was not careful. Another customer recalled a situation where the manager made a color change a big deal and was forceful during the nail service. Several other customers mentioned that they felt the manager or main lady did not value their time and made them wait unnecessarily.
Another significant weakness mentioned in the comments was the lack of durability of the nails done at Tip Top Nails. Customers reported losing nails within a few hours or days of getting them done. This greatly affected their satisfaction with the salon, as nails are expected to last for a reasonable amount of time after a professional service.
Other weaknesses mentioned included disorganization in scheduling, with customers being told to come back without having their names recorded, and difficulties in changing a nail color that did not match the sample provided. Some customers also noted that some manicurists at the salon appeared lazy or lacked attention to detail.
In terms of recommendations, for Tip Top Nails to improve their business, they should address the issues regarding customer service provided by the manager or main lady at the salon. Training in customer service and communication skills could be beneficial to ensure a more positive and respectful interaction with customers. Additionally, implementing better organization in scheduling and ensuring that customer appointments are properly recorded would help to avoid confusion and frustration.
There should also be a focus on improving the durability and quality of the nail services provided. Customers should have confidence that their nails will last for a reasonable duration after getting them done at Tip Top Nails.
Overall, Tip Top Nails place has the potential to be a great salon, as some customers had positive experiences with certain staff members and specific services. However, they must address the weaknesses mentioned, particularly the issues with customer service and nail durability, in order to provide a consistently satisfactory experience for all customers.
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