The Valley Fish Bar & Pizzeria

+44 1543 262625

7 Eastern Ave, Lichfield WS13 6TE United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About The Valley Fish Bar & Pizzeria

The Valley Fish Bar & Pizzeria has received mostly positive comments, highlighting its strengths. According to customers, the staff is very friendly and provides good service. The food, especially the sausage and curry sauce, is delicious and freshly cooked. The prices are also described as reasonable. Another strength mentioned is their delivery service, which was helpful during the lockdowns. One customer even states that they have been using this place regularly for the past 18 months and have not been disappointed.

On the other hand, there are a couple of negative comments that point out weaknesses of The Valley Fish Bar & Pizzeria. One customer mentions that the chips could be cooked a bit more. Another customer states that there are better chip shops nearby and that the chips at this place are dry and of poor quality. Additionally, there is a comment about a decline in service quality and food since new owners took over. The long wait for food, hard and dry food, unwelcoming staff, and staff conflicts in front of customers are mentioned as reasons not to return to this place.

Considering these comments, the strengths of The Valley Fish Bar & Pizzeria are its friendly and helpful staff, delicious food (especially the sausage and curry sauce), freshness of the food, reasonable prices, and good delivery service. These aspects contribute to positive customer experiences and build customer loyalty.

On the other hand, the weaknesses mentioned are the need for improvement in cooking the chips, the availability of better chip shops nearby with higher-quality chips, a decline in service quality and food since new owners took over, long wait times for food, hard and dry food, unwelcoming staff, and staff conflicts in front of customers. These aspects can lead to a negative customer experience and discourage customers from returning.

To address the weaknesses and further strengthen their business, The Valley Fish Bar & Pizzeria should consider the following actions:

1. Improve chip cooking: Based on the customer feedback, it is essential to cook the chips properly to meet customer expectations. This could involve adjusting cooking times or methods to ensure that the chips are crispy and cooked to perfection.

2. Address quality concerns: The negative comment about the decline in quality since new owners took over should be taken seriously. The business should evaluate the current processes and ingredients used to identify any issues and make necessary improvements to ensure consistent quality.

3. Reduce wait times: Long wait times for food can be frustrating for customers. The business should assess their processes and staffing levels to find ways to streamline operations and minimize waiting times. This could involve hiring additional staff during busier periods or optimizing the workflow in the kitchen.

4. Improve staff training: Unwelcoming staff and conflicts in front of customers create a negative atmosphere. The Valley Fish Bar & Pizzeria should prioritize staff training to provide excellent customer service. This includes ensuring that all staff members are friendly, welcoming, and able to handle conflicts professionally.

5. Engage with customer feedback: Regularly monitoring and responding to customer reviews, both positive and negative, can show customers that their opinions are valued. The business should actively engage with customer feedback, addressing concerns and acknowledging positive experiences. This can help build trust and improve overall customer satisfaction.

Overall, The Valley Fish Bar & Pizzeria has several strengths, such as friendly staff, delicious food, and reasonable prices. However, improvements in chip cooking, quality control, wait times, and staff training are needed to address the weaknesses highlighted in customer comments and enhance the overall customer experience. By taking these steps, The Valley Fish Bar & Pizzeria can continue to attract and retain customers in the competitive chip shop market.

Best PlaceJuice Reviews

Very friendly staff, I had sausage and chips with curry sauce, chips could do with cooking a tiny bit more but the sausage and the sauce was very good, next time I got I’ll definitely order a pizza and dough balls

I had a lovely meal tonight. Freshly cooked, friendly staff. The food was so tasty and not to expensive. Will definitely be returning, Thank you.

Been using regular for the last 18 months! And have to say the quality & the friendliness you get is bang on! Helped us out as well on delivery during the lockdowns,can’t fault & very reasonable priced for what you get!! Just assume the bad reviews are the Green eyed local ones! No need review how I find! Thank you & carry on with the tremendous service guys,From WS13 8FT. ????????

Great tasty fish and chips

Been looking for a fish and chip shop of this quality since i left Brum to live here a couple of years ago . None ever made the mark until My Partner and i stumbled across this place last night...Food was superb ...chips were fantastic and the mushy peas had a hint of mint ...not the tasteless watery stuff you often get served these days..A lovely chatty young couple served us which makes a lot of difference when you have to wait for take away food....all at a reasonable price...we will be going back !

There are better chip shops nearby. The chips are not good at all and I have visited this chip shop more than once to give them the benefit of the doubt but try it for yourself and you will see the chips are dry and well ..... there just no good and then tey another chip shop maybe the Netherstowe chip shop which is a 10 minute walk or 2 minutes by CST away. Try there chips and you will see what I mean about the quality

Used to be an incredible fish and chip shop with friendly staff, quick service and delicious food. Now, since new owners have taken over the service is absolutely appalling. The long wait for the food now is ridiculous. Not to mention, the food is hard and dry. The staff are not welcoming and bicker in front of customers. Will not waste any money there again.

The only chip shop I will use since moving to Lichfield 18months ago. Absolutely beautiful food. 5* Clean. Curry sauce is out off this world????top rated!!