THE NAILS SHOP AND SPA Info
Best PlaceJuice Reviews
Horrible, sloppy job.
He didn’t clean off around my cuticles or fingers. When it dried, my cuticle was sticking to my nail. I asked him to clean it up and he told me he would when he was done. By then it was too late.
The next day they started chipping, the texture started getting bumpy, and the topcoat was peeling off. Two days after, they started losing their shine. Unfortunately it was a week ago while on vacation. I can’t go back and demand a redo. I went to my salon back home and got them re-done.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About THE NAILS SHOP AND SPA
The Nails Shop and Spa, based on the comments provided, has several strengths and weaknesses. It is important to note that these comments are subjective experiences of individual customers and may not reflect the overall quality of the establishment. However, they can give us insight into the possible strengths and weaknesses of the place.
One common complaint mentioned in multiple comments is the poor quality of the nail job. Customers reported sloppy work, chipping nails, bumpy texture, and peeling topcoat. This indicates a weakness in the skill or attention to detail of some of the nail technicians at The Nails Shop and Spa. In addition, the lack of proper cleaning around the cuticles and fingers raises concerns about hygiene practices.
Another weakness highlighted by customers is the rude and unprofessional behavior of some staff members. They described encountering a nail technician who rushed the process, was ignorant, and did not listen to their requests. This indicates a customer service problem and implies a lack of respect towards customers. Rude and unprofessional behavior can greatly impact a customer's perception of the business and their likelihood of returning.
In contrast to the negative comments, one customer mentioned having consistent positive experiences over the years. This comment suggests that there may be some skilled and attentive nail technicians at the establishment who are able to deliver satisfactory results. This strength is particularly valuable as it indicates consistency in meeting customer expectations and preferences.
Price affordability was also highlighted in a positive comment. The customer mentioned that The Nails Shop and Spa has maintained reasonable prices, unlike some other places where prices have "skyrocketed." This can be seen as a strength, as customers appreciate getting a good service at a reasonable price.
However, another customer expressed frustration about being overcharged and hurried. This indicates a weakness in the transparency of pricing and a failure to properly communicate with customers. Transparency and effective communication are key aspects of good customer service, and their absence can lead to a negative experience.
Hygiene concerns were mentioned in a couple of comments. Customers reported that the owner did not wash his hands before working on them and that one customer's sister contracted nail fungus from the establishment. This raises serious concerns about the cleanliness and sanitation practices of The Nails Shop and Spa, which is a major weakness that needs to be addressed.
Customer reviews also suggested that the appointment process may be slow, indicating a potential weakness in the efficiency and time management of the establishment. However, it is worth noting that some customers appreciate this slower pace as it allows them to prioritize their preferences and ensure that their desired outcome is achieved.
Finally, a few customers expressed dissatisfaction with the way their preferences and feedback were received. They felt that their concerns were not listened to or acknowledged, which is a weakness in customer service. A business should prioritize customer satisfaction and make an effort to address any concerns or issues raised by their customers.
In conclusion, based on the comments provided, The Nails Shop and Spa has several strengths and weaknesses. These include inconsistent nail quality, rude and unprofessional behavior, positive long-term experiences, reasonable pricing, lack of transparency and communication, hygiene concerns, slow appointment process, and a failure to listen to customer preferences and concerns. It is important for the establishment to address these weaknesses, particularly those related to customer service, hygiene, and nail quality, in order to improve customer satisfaction and retention.
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Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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