Starbucks Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
Dining options
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Breakfast
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Lunch
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Dessert
Amenities
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Good for kids
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Toilets
Atmosphere
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Casual
Crowd
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Groups
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LGBTQ+ friendly
Payments
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Debit cards
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NFC mobile payments
Best PlaceJuice Reviews
Disappointed in myself for even stepping foot through the door to be honest but had money left on a gift card. No music, no atmosphere, felt cold and uninviting. The guy making my drink was moaning about how it wasn’t the end of the week yet to his colleague without even acknowledging me! I’ve seen better toilets in skanky nightclubs than here! Didn’t finish the hot chocolate as it was luke warm and overpowered by the taste of artificial sweeteners and flavourings. You’d think with all the money Starbucks squirrel away that they’d invest some of it into training their staff on basic customer care! Appalling!
If I'd have gone into this Starbucks another day, my review might be similar to those below which say the staff are grumpy and the coffee's not good. But today, I had the BEST experience - thanks to Jim who was behind the counter. He was super friendly from the moment I walked in, explained the difference in Blonde roast coffee to me (and to the next customer who asked, saving him money from adding an extra shot to a regular roast) and was just generally really polite and cheerful, total pleasure to speak to, made my morning. So glad I skipped the massive queue in Pret round the corner and went in here instead. Starbucks Tunbridge Wells - give Jim a pay rise!! He is great at his job and I told him so on my way out :)
Popped in for a warming cup of Hot Chocolate.
Service in this day, was quick and friendly, but I do not like being served in a paper cup, when I'm dining in. Fine if it's a take out. I should be served as importantly at 10 minutes to closing as someone being served at 10 minutes past opening.
I got the special sour apple Halloween drink. It cost £5, looked nothing like the picture and barely tasted of apple. Having now googled it, they just didn't bother giving me the sour apple cream or the black drizzle. A complete waste of money.
Good coffee but the cakes are dry and stale. You would think a huge coffee chain like this would be able to do a good bit of cake. Appalling especially at the price they charge! Won't be going to a Starbucks again.
Neglected toilets but other than that it was good. Would be nicer if decor was made slightly more welcoming, it really doesn't suit the environment at all ( in my personal opinion).
Terrible customer services. Had to repeat me order.
The drink wasn't very nice, the blending on the drink is terrible. The lady behind the till didn't know what she was even doing, and the attitude was a poor - I won't be returning anytime soon!
The first and probably the last visit here. Service not great, no one seemed interested in working here, the overall vibe is very poor. Manager made an appearance when the fuse went in the blender, from the sounds of it, not for the first time.
Drink was OK and the panini was fair.
Quick Facts About Starbucks
Overall, based on the comments provided, Starbucks has both strengths and weaknesses in various aspects of their place.
One of the strengths mentioned is the good coffee. Despite the criticism in other areas, Starbucks is well-known for its quality coffee and many people enjoy their beverage offerings. This indicates that Starbucks has a strong product that appeals to customers.
Another strength is the quick and friendly service mentioned by some customers. When the service is efficient and the staff members are polite and cheerful, it can positively impact the customer's experience and create a pleasant visit. This suggests that Starbucks has the potential to provide good customer service.
However, there are several weaknesses identified in the comments. One common issue is the lack of a welcoming atmosphere. Customers have described the place as cold and uninviting, which can deter people from enjoying their time in the establishment. This suggests that Starbucks should focus on improving the ambiance of their locations to create a more welcoming environment.
In addition, there have been complaints about the behavior of some staff members. Customers have mentioned incidents of staff members not acknowledging them, complaining about work, and not providing adequate customer care. These experiences create a negative impression of Starbucks and suggest that the company needs to work on training their staff in basic customer service skills.
The quality of the drinks and food also received criticism. One customer mentioned that their hot chocolate was lukewarm and had an overpowering taste of artificial sweeteners and flavorings. Another customer mentioned that the special Halloween drink they ordered did not meet their expectations. Additionally, complaints were made about the cakes being dry and stale. These comments indicate that Starbucks needs to focus on ensuring the consistent quality of their products.
Furthermore, some customers have expressed dissatisfaction with the cleanliness and maintenance of the location. Neglected toilets were mentioned, which can create a negative impression and impact the overall experience. Additionally, the decor was not deemed welcoming and did not suit the environment according to one customer. This suggests that Starbucks should prioritize the cleanliness and aesthetics of their locations to enhance the customer experience.
Lastly, there were complaints about poor customer service, including issues with order accuracy and the attitude of staff members. Customers mentioned having to repeat their orders, receiving poorly blended drinks, and encountering unhelpful staff members. These comments indicate that Starbucks needs to improve their customer service training and ensure that all staff members are knowledgeable and professional.
In conclusion, while Starbucks has strengths such as good coffee and quick service, there are several weaknesses that need to be addressed. These weaknesses include the lack of a welcoming atmosphere, issues with staff behavior and customer service, quality concerns with drinks and food, and problems with cleanliness and maintenance. By addressing these areas of weakness, Starbucks can enhance the overall experience for their customers and improve customer satisfaction.
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