Starbucks

Services, A55, Bangor LL57 4BO United Kingdom of Great Britain and Northern Ireland

Open Today: -

Starbucks Info

Services, A55, Bangor LL57 4BO United Kingdom of Great Britain and Northern Ireland
[email protected]

Best PlaceJuice Reviews

Very under staffed. Got breakfast but waited ages for our coffee as the staff were too busy with drive through customers and appeared to forget ours. Had to ask for cloth to clean our table as it was dirty. Was given cloth but no apology. Many tables in need of clearing. Toilets were in need of attention, really smelly. Overall not a nice experience at all

OPEN Reviews ()

Amenities

Service options

Outdoor seating
Drive-through
Takeaway
Dine-in

Highlights

Great tea selection

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings

Coffee

Dining options

Breakfast
Lunch
Dessert

Amenities

Good for kids
High chairs
Toilets

Atmosphere

Casual

Crowd

Groups
LGBTQ+ friendly

Payments

Debit cards
NFC mobile payments

Quick Facts About Starbucks

Starbucks is one of the most well-known and popular coffee chains worldwide. It is known for its wide variety of coffee options, cozy atmosphere, and convenient locations. However, it is important to also acknowledge its weaknesses in order to provide a comprehensive analysis.

One of the strengths of Starbucks is its extensive menu. They offer a wide range of drinks, including coffee, tea, and specialty beverages. This allows customers to find something that suits their tastes and preferences. Additionally, Starbucks offers a variety of food options such as sandwiches, pastries, and snacks, making it a convenient spot for breakfast or a quick bite to eat.

Furthermore, Starbucks' staff is often praised for their friendliness and excellent customer service. Many customers appreciate the welcoming and helpful attitude of the employees, as it contributes to a positive experience. A comment mentioned a server named Sue who provided exceptional service and went above and beyond for the customers, which is a testament to the great staff that Starbucks often employs.

Cleanliness is another strength highlighted in the comments. Customers have mentioned that the toilets were clean and the cafe itself was well-maintained. This is important as it ensures a comfortable and enjoyable experience for customers.

However, Starbucks does have some weaknesses that have been brought up in the comments. One recurrent issue is being understaffed. Customers have frequently complained about long wait times for their orders, and it seems that the staff is overwhelmed, especially during peak hours or busy times. This can lead to delays and frustration for customers who are expecting a quick and efficient service.

In addition to being understaffed, there have been comments about the staff's lack of attentiveness and care. Customers have had to remind the staff about their orders, and some have even received incorrect orders. This lack of attention to detail and level of service can be disappointing and frustrating for customers, especially if they have paid for a specific item and receive something different.

Another weakness mentioned in the comments is the cleanliness of the store. Some customers have noticed dirty tables and have had to request cleaning cloths to clean up before sitting down. Additionally, the toilets have been described as smelly and in need of attention. A clean and well-maintained environment is important for customers to feel comfortable and have a pleasant experience, so these cleanliness issues can be seen as a weakness for Starbucks.

Lastly, there have been comments about rude staff members. Some customers have experienced unpleasant interactions with employees, which can greatly impact their overall experience. Rude behavior from staff can leave customers feeling unwelcome and may deter them from returning to Starbucks in the future.

In conclusion, while Starbucks has many strengths such as its extensive menu, friendly staff, and cleanliness, it is important to acknowledge its weaknesses as well. Being understaffed, lack of attentiveness, cleanliness issues, and rude staff members are areas that need improvement in order to ensure a consistently positive experience for customers. By addressing these weaknesses and focusing on providing excellent service, Starbucks can continue to thrive and maintain its position as a leading coffee chain.