Starbucks Coffee

+44 1903 206130

47-49 Broadwater St W, Broadwater, Worthing BN14 9BY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Starbucks Coffee Info

47-49 Broadwater St W, Broadwater, Worthing BN14 9BY United Kingdom of Great Britain and Northern Ireland
+44 1903 206130
[email protected]
+44 1903 206130
+44 1903 206130

Best PlaceJuice Reviews

Very helpful staff. They even brought me a charger from the office to charge my dead phone. Big thanks.

OPEN Reviews ()

Amenities

Service options

Delivery
Takeaway
Dine-in

Highlights

Fast service
Great tea selection
Live performances

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating

Offerings

Quick bite

Dining options

Catering

Amenities

Good for kids

Atmosphere

Casual

Crowd

Groups
LGBTQ+ friendly

Quick Facts About Starbucks Coffee

Strengths of Starbucks Coffee place: 1. Helpful and accommodating staff: One of the comments highlighted the helpfulness of the staff, mentioning that they went out of their way to bring a charger from the office to charge a customer's dead phone. This demonstrates the staff's willingness to go above and beyond to provide excellent customer service.

2. Good customer service: The comment about the staff being happy and welcoming shows that they make an effort to create a positive and friendly atmosphere in the coffee place. This contributes to a pleasant customer experience.

3. Customization of drinks: The customer mentioned that the staff at this Starbucks location are willing to customize drinks for them, even jokingly referring to themselves as a "difficult customer." This indicates that the staff are willing to accommodate specific preferences or requests for their drinks, making the experience more personalized.

4. Ambience and seating options: One comment mentioned that the coffee place has a nice ambience and plenty of space and seating options. This is a strength as it provides customers with a comfortable and enjoyable environment to relax or work in.

Weaknesses of Starbucks Coffee place: 1. Inconsistent drink quality: One comment mentioned that the consistency of the drinks at this particular location has declined. The person had to ask for their drink to be remade multiple times due to issues like unfoamed milk or burnt taste. Inconsistent drink quality can be a major weakness for a coffee place as customers expect a high standard and are willing to pay a premium price.

2. Slow service: The comment about slow service suggests that the staff may not be efficient in serving customers, leading to potential frustration and dissatisfaction. Slow service can deter customers, especially if they are short on time or there are alternative coffee places nearby that provide quicker service.

3. Lack of urgency in serving customers: Another comment mentions some staff members chatting and laughing behind the counter while customers are waiting in long queues. This lack of urgency in serving customers can be off-putting and give the impression that the staff are not fully attentive or focused on providing prompt service.

4. Poor customer engagement: One comment highlighted poor customer engagement and lack of Christmas spirit from the staff. The customer felt ignored and even shamed for asking to use a discount card. Poor customer engagement can negatively impact the overall experience and make customers feel unwelcome or undervalued.

In summary, the strengths of this Starbucks Coffee place include helpful and accommodating staff, good customer service, customization of drinks, and a pleasant ambience with ample seating options. However, weaknesses include inconsistent drink quality, slow service, lack of urgency in serving customers, and poor customer engagement. These weaknesses can potentially tarnish the overall customer experience and drive customers to seek alternative coffee places. It is important for Starbucks to address these weaknesses and focus on improving the areas that are negatively impacting customer satisfaction.