Starbucks Coffee

+44 20 7228 6420

Unit 10, Junction Shopping Centre, 20 St John's Hill, London SW11 1RU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Starbucks Coffee Info

Unit 10, Junction Shopping Centre, 20 St John's Hill, London SW11 1RU United Kingdom of Great Britain and Northern Ireland
+44 20 7228 6420
[email protected]
+44 20 7228 6420
+44 20 7228 6420

Best PlaceJuice Reviews

Very Nice staffs but sometimes not very nice coffee . When you got coffee as not your order , make your day starts with sadness ????

OPEN Reviews ()

Amenities

Service options

Delivery
Takeaway
Dine-in

Highlights

Great tea selection

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating

Offerings

Coffee

Dining options

Breakfast
Lunch
Dessert

Atmosphere

Casual

Crowd

LGBTQ+ friendly

Payments

Debit cards
NFC mobile payments

Quick Facts About Starbucks Coffee

Starbucks Coffee Place, like any other establishment, has its own strengths and weaknesses. Let's examine these aspects based on the comments provided.

One of the strengths mentioned is the staff at Starbucks. Multiple comments highlight the politeness and helpfulness of the staff. They are described as efficient and very helpful. This is a crucial aspect for any coffee shop as it directly affects customer satisfaction. Friendly and efficient staff contribute to a positive customer experience and make customers feel welcome and valued.

Another strength mentioned is the quick and efficient service. Despite the overpriced nature of the products, customers appreciate the fast service provided by Starbucks. Quick service is important for customers who are on the go or have limited time, making it convenient for their daily commute. This demonstrates that Starbucks understands the needs of its customers and strives to provide a seamless experience.

Comments also mention the overall cleanliness of the environment. Despite being located on a busy high street, customers appreciate the efforts made by the staff to maintain a clean environment. A clean and well-maintained space is important for attracting customers and ensuring they feel comfortable and hygienic while enjoying their coffee.

However, there are weaknesses that should be addressed. One recurring complaint is the quality of the coffee itself. While Starbucks is a well-known coffee brand, some customers feel that the coffee is not the best and that there are better options available elsewhere. This suggests that Starbucks may need to work on improving the taste and quality of their coffee to meet customer expectations and provide a superior product.

Another weakness raised is the limited seating and small size of the place. This may make it difficult for customers to find a seat, especially during busy periods. While it may be suitable for a quick grab-and-go coffee, customers who prefer to sit down and enjoy their coffee may find it inconvenient. Starbucks could potentially address this issue by expanding their seating options or considering a larger premises to accommodate more customers.

In one comment, a customer mentions a mistake in their order but appreciates that it was quickly rectified. However, another comment states that a mistake was made regarding the type of milk used in the drink and the issue was not appropriately handled. This lack of consistency in addressing mistakes can affect customer satisfaction. It is crucial for Starbucks to ensure that mistakes are promptly acknowledged and resolved, and a sincere apology should be issued to maintain good customer relations.

One customer also experienced a burnt mouth due to overheated milk, and despite missing their train to address the issue, no apology was given. This lack of hospitality and poor customer service can significantly damage Starbucks' reputation. It is crucial for Starbucks to prioritize customer satisfaction and handle issues in a manner that makes customers feel valued and respected.

In conclusion, Starbucks Coffee Place has several strengths, including friendly staff, quick service, and a clean environment. However, there are areas that require improvement, such as the quality of the coffee and the handling of customer issues. By addressing these weaknesses and actively striving for customer satisfaction, Starbucks can strengthen its position in the competitive coffee market and ensure that customers choose Starbucks for both the experience and the product.