Shore Pointe Motor Lodge Info
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Best PlaceJuice Reviews
I went there few months back, as my brother was coming to town so I asked front desk attendant about rooms and policy for pets and kids everything, to my surprise I do not think she knows she is in hospitality business. No professionalism, VERY RUDE, did not like my questions. SHE WAS LOOKING AT ME LIKE I AM CRAZY TO EVEN ASK QUESTIONS. I was at LOBBY but she could not even give me two minutes, and there were noone after me. Needs more training, or she needs a long vacation. Had to get short stay even to look rooms. Management needs to do better. Otherwise GREAT PLACE TO STAY.SUPER CLEAN in and out.
Now after my complaints of seeing what appears to be roaches on the walls , the service lady didn't seem surprised , in fact other employee didn't even move about but the service attendant seem very apologetic and sincere . You would think a partial refund or discount would be presented but it's a sorry goodbye.. thumbs down and sham on you manager for not speaking up for your motel and leaving the service attendant holding the bag .. thumps down
We took a look and decided not to stay. It was trash all around.
I was shocked the room was really nice. Last time I was there I got severely bitten by bed bugs.
The room wasnt all that clean, could have used a vacuum, had to practically beg for extra towels and toilet paper. The person at the desk was really rude, if you don't go to the desk by 11 they deactivate your room key so you can't get back in. The water pressure in the shower sucked. Aside from those things everything was good.
Front desk rude. Unprofessional, not even a clock in the room
This room does not look bad from the outside. Then you walk through the halls and it is raggedy with people lurking who look very sketchy. My room door would not lock at all the door was broken I had to sleep that way. I’ve had rooms cheaper than this one for $80 that looked so much better! I rented a room here this past father’s day, 2020. When I woke the next morning, my arm was completely covered in bedbug bites!!! Covered completely!!!! The most disgusting thing ever!
Ordered their steak fajita, I ordered it medium it came to the table medium-well to well done. The tortillas were hard. The steak had no flavor at all. The best part of the meal was the Coca Cola. Hopefully the my dog will enjoy it, I did not.
Quick Facts About Shore Pointe Motor Lodge
Shore Pointe Motor Lodge is a place that appears to have both strengths and weaknesses based on the comments provided. In order to thoroughly analyze the strengths and weaknesses, it is important to consider each comment individually and evaluate its impact on the overall experience at the motor lodge.
Starting with the positive comments, one guest mentioned that the place was "SUPER CLEAN in and out." This suggests that the cleanliness of the motor lodge is a strength and can be attributed to the housekeeping staff who are responsible for maintaining the cleanliness of the rooms and common areas. Cleanliness is an important factor for many guests when choosing a place to stay, so it can be considered a positive aspect of Shore Pointe Motor Lodge.
On the other hand, there are several negative comments that raise concerns about different aspects of the motor lodge. One of the recurring issues raised by multiple guests is the behavior of the front desk staff. One guest mentioned that the front desk attendant was rude and lacked professionalism. This can have a negative impact on the overall guest experience as the front desk staff are often the first point of contact for guests and are responsible for providing information and assistance. Another guest mentioned that the front desk person did not provide proper customer service and did not answer questions adequately. This suggests a lack of training or experience on the part of the front desk staff.
Another concerning issue raised by a guest is the presence of roaches on the walls. While the service attendant apologized for this issue, it is still a major concern for guests and raises questions about the cleanliness and maintenance practices of the motor lodge. A partial refund or discount was expected by the guest but was not provided, which can further contribute to a negative perception of the motor lodge and its management.
The condition of the rooms is a common issue raised by multiple guests. One guest mentioned that the room was not clean and could have used a vacuum. Another guest mentioned that their previous stay at the motor lodge resulted in severe bed bug bites. These issues raise concerns about the overall cleanliness and maintenance of the rooms, which are essential for a comfortable stay.
The behavior of the front desk staff was again mentioned by another guest, who found them rude and unprofessional. This negative interaction can leave a lasting impression on guests and can impact their perception of the motor lodge. Another guest mentioned that there was no clock in the room, which can be seen as a basic amenity that is missing.
Security is another concern raised by a guest who mentioned that their room door would not lock, leaving them feeling unsafe. This is a serious issue that needs immediate attention as it compromises the safety and security of the guests.
In terms of the restaurant at the motor lodge, a guest mentioned that the food quality was poor and the steak fajita was overcooked and lacked flavor. This suggests that the restaurant may have inconsistent food quality and taste.
In conclusion, based on the comments provided, the strengths of Shore Pointe Motor Lodge include its cleanliness, while its weaknesses include rude and unprofessional front desk staff, cleanliness issues in the rooms, security concerns, and inconsistent food quality in the restaurant. These weaknesses should be addressed by the management in order to improve the overall guest experience and reputation of the motor lodge.
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